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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9138)

We've stuck with Policy Expert for 7 years in a row.

We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

Terrible

The call handler had no clue what she was talking about. Terrible customer service. Could not answer basic questions. I asked to her senior and the senior refused to speak to me! Reviewed on: 4th September 2024

Years Experience With Them.

Been with them for a few years now. They appear to offer reasonable rates, compared to some other insurance firms, for the cover we need. Reviewed on: 4th September 2024

Good, all inclusive home insurance.

Good, all inclusive home insurance. Reasonably priced. Reviewed on: 4th September 2024

Efficient, professional knowing your needs and a pri...

Efficient, professional knowing your needs and a price which offers real value! Reviewed on: 4th September 2024

Excellent value for money!

Excellent value for money! Easy to get back to quotes. Reviewed on: 4th September 2024

Great cover at a competitive price

Provides a good level of insurance cover including some items that are charged as extras with others. Reviewed on: 2nd September 2024

Highly recommended

I've been with Policy Expert for several years now. Fortunately, I've never needed to make a claim, but have contacted them and found their online chat easy to use. Reviewed on: 1st September 2024

Good interaction via website, good info at all stages.

Good interaction via website, good info at all stages. Plenty of options and clear pathways. Reviewed on: 1st September 2024

Satisfactory

The annual price is not too bad compared to my previous policy and it covers everything I need . As yet I am fairly satisfied Reviewed on: 1st September 2024

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