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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good, all inclusive home insurance.

Good, all inclusive home insurance. Reasonably priced. Reviewed on: 4th September 2024

Efficient, professional knowing your needs and a pri...

Efficient, professional knowing your needs and a price which offers real value! Reviewed on: 4th September 2024

Excellent value for money!

Excellent value for money! Easy to get back to quotes. Reviewed on: 4th September 2024

Great cover at a competitive price

Provides a good level of insurance cover including some items that are charged as extras with others. Reviewed on: 2nd September 2024

Highly recommended

I've been with Policy Expert for several years now. Fortunately, I've never needed to make a claim, but have contacted them and found their online chat easy to use. Reviewed on: 1st September 2024

Good interaction via website, good info at all stages.

Good interaction via website, good info at all stages. Plenty of options and clear pathways. Reviewed on: 1st September 2024

Satisfactory

The annual price is not too bad compared to my previous policy and it covers everything I need . As yet I am fairly satisfied Reviewed on: 1st September 2024

A return back to Policy Expert.

It was well worth going back to them after two years. I got the best value and service from them. Reviewed on: 1st September 2024

Customer Service

I have not had to make a claim, but I have had dealings on the phone. The people I dealt with were excellent, nothing to much trouble. Reviewed on: 30th August 2024

Great company ans fantastic customer service

It was fantastic experience, great customer service and reasonable price to pay and I also got the option to pay monthly too which was really helpful thanks ! Reviewed on: 30th August 2024

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