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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Shop around? Renewing at Policy Expert delivered!

It came to renewal and I expected the hike in premium. Yes the price had gone up but when I shopped around I was staggered. The increase across the market was not reflected in my renewal offer, I couldn't do better. As with most things these days, once the "yes" button is pressed the system takes over to process the transaction and hey presto - job done. What more can I say apart from I am truly delighted to have contained my costs which means I have saved some hard earned money. The picture the man in charge is painting suggests there will be more pain to come. For the moment I am very happy, a comprehensive policy that costs less than the competitors, thank you seems rather inadequate for the way I feel, congratulations to Policy Expert for truly delivering excellence. Reviewed on: 28th August 2024

Gold Star Home policy.

I found it quite difficult to match a gold star Home policy to match Policy Expert Reviewed on: 27th August 2024

Telephone contact easy.

Telephone contact easy. pleasant staff. Not had to claim s not had experience of that. Reviewed on: 27th August 2024

Policy Expert House Insurance

Policy Expert application process is clear and efficient. The renewal process too. Reviewed on: 27th August 2024

Competitive Price

I have insured my home with Policy Expert for several years and have no reason to change this year. I haven't had to make a claim yet but am confident they will give me good service if I do have to. The price is right and renewal quotes are acceptable. Reviewed on: 26th August 2024

Consistently been cheapest quote for several years.

Consistently been cheapest quote for several years. Reviewed on: 25th August 2024

Great experience when I had a blocked drain they wer...

Great experience when I had a blocked drain they were very helpful Reviewed on: 25th August 2024

a good value provider

I have found policy expert to frequently be my best option for low cost home insurance in recent years. The coverage is adequate for my needs. Whenever I've spoken to a customer assistant they were very patient and understanding, and prompt to make requested changes. Reviewed on: 25th August 2024

Policy Expert review

Easy to set up the insurance and when I needed to cancel 4 months later, there were no problems. Reviewed on: 24th August 2024

Years of Satisfaction

I have insured with them for years and had to claim once, with good result. At first i phoned annually to make sure they insured exactly what I wanted, but recently have just automatically re-insured as it is a reasonable price, even after the claim. Reviewed on: 24th August 2024

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