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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Excellent service.

Excellent service everything explained so well and price excellent along with the service ***** Reviewed on: 10th September 2024

Great price, good commumication!

Great price, good commumication! Not claimed yet, but that’s not a bad thing. Reviewed on: 9th September 2024

Home insurance at a reasonable price.

Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

We've stuck with Policy Expert for 7 years in a row.

We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

Terrible

The call handler had no clue what she was talking about. Terrible customer service. Could not answer basic questions. I asked to her senior and the senior refused to speak to me! Reviewed on: 4th September 2024

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