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Policy Expert : Home insurance reviews

View other Policy Expert products
4.74
Based on 9,149 reviews, last reviewed 22nd Aug 2026
1100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026
P's avatar
P

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9149)

good value via an easy-to-use provider

4
Renewal price very competitive (unusual in the insurance industry where loyalty is too often penalised!) . Slight changes to policy details made via a professionally managed telephone service...quick connection time, clearly-spoken and competent operators. It's how internet "shopping" ought to be. Reviewed on: 15th June 2017
Ann Walker's avatar
Ann Walker

Couldnt find anything better!!!

5
Rang to cancel my policy for this year as I thought I had a better offer. After a discussion with the agent got a better deal, price reduced and free legal cost and to top that I didnt know I was also covered for loss of house keys and change of locks. Top that happy days. Reviewed on: 15th June 2017
janet saunderson's avatar
janet saunderson

Best price for me on GoCompare

5
I won't know if it is a decent policy until I need it! Reviewed on: 15th June 2017
Lynne Wilton's avatar
Lynne Wilton

The service was very quick and efficient. I was offered more cover than anticipated.

4
Very good, quick and professional service. Email confirmations were prompt and informative. Reviewed on: 14th June 2017
Shazia Ashraf's avatar
Shazia Ashraf

Great service

5
Recently bought house insurance. Quick and easy to purchase on website and when I needed to call them call was answered instantly and my query was handled on a professional manner. Great service so far Would recommend Reviewed on: 14th June 2017
Trisha Wood's avatar
Trisha Wood

Good value helpful staff and easy to get started

5
I was going through all the compare sites and after filling the form I realised I did not need to renew for over a month so when the month was up I phoned in instead of filling the form again and was impressed with manner of the young man who found my application and set everything up easily and without any fuss. Many thanks Reviewed on: 14th June 2017
Anita Edgar's avatar
Anita Edgar

Good service

5
I was going to renew with another company as the quote I got was cheaper but when I spoke to policy expert they gave me a better quote including home emergency!! Reviewed on: 14th June 2017
Ranvir kaur rai's avatar
Ranvir kaur rai

Home Insurance Reviewer

3
I haven't made a claim and while they have been quite helpful I found them slow to send out the renewal notice. Reviewed on: 8th July 2016
Alice Matthews's avatar
Alice Matthews

Home Insurance Reviewer

2
Slow, poor communication, conflicting advice and information, stressful, ignorant Reviewed on: 7th July 2016
Claire Bay Scott's avatar
Claire Bay Scott

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