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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9135 reviews)

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4.76

Based on 9,135 reviews, last reviewed 7th Sep 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Expert Policy Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your hom... Read more Reviewed on: 7th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9135)

Quick and Simple

I found them on a comparison site, and they were really competitively priced. It was quick and easy to set up - and I had all m policy information very promptly. Reviewed on: 24th June 2017

House insurance renewal

Quick and easy. Helpful service. Good prices too. Reviewed on: 24th June 2017

Great prices and service

I've been with Policy Expert for a number of years now and the prices are always very good, renewal is straight forward, and I've had no problems. Reviewed on: 24th June 2017

No problems

Haven't had to call on them yet, so it's hard to review their customer service, but the initial set up and renewal was seamless and the price, even on renewal was good. Reviewed on: 24th June 2017

Excellent service.

Excellent and easy to use. Would recommend. Reviewed on: 22nd June 2017

So simple

Easy to use on line system, great deal, lovely telephone staff. What else do you need. Thanks. Reviewed on: 22nd June 2017

Good value, easy to sort insurance

Searched online last year for best value policy and found that Policy Expert offered just what I was looking for. At renewal time I was pleasantly surprised that I was not being ripped off for staying as a quick check online showed that Policy Expert was still the best value for me. Not had to claim but I would recommend to my family and friends to see if Policy Expert works for them. Reviewed on: 22nd June 2017

Lovely people to deal with

I find buying insurance a real pain , but have to say that these people were very helpful and by no means pushy or aggressive sellers. Worth trying , IMHO ! Reviewed on: 22nd June 2017

Excellent

Such excellent customer service from start to finish. I will be highly recommending Policy Expert to friends and family. Also the cheapest price on the market! Reviewed on: 22nd June 2017

Policy renewal

Policy was automatically renewed a week before the renewal date. No letter or anything sent to us. And surprise surprise, the policy is more expensive. Reviewed on: 22nd June 2017

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