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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9124 reviews)

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4.77

Based on 9,124 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Great value

Good price without skipping the important parts Reviewed on: 19th June 2017

Excellent service...so far

We only signed up for a Policy Expert homes and content policy last week so my experience to date is limited. However, I found the website very easy to use and I did have an issue as I mistakenly gave the wrong email address and therefore did not receive any confirmation. I phoned to clarify and got straight through to a customer assistant without waiting (very unusual in this day and age!) and she was extremely helpful and had resolved the problem in a couple of minutes. Excellent service...so far. Reviewed on: 19th June 2017

Efficient service and a good value policy

I had to renew my home contents insurance policy and to amend one detail. The assistant I spoke to dealt with the matter qickly and efficiently, and the policy came down in price. Reviewed on: 18th June 2017

Fantastic value for money

Enhanced cover with a 66% reduction in premium price absolutely fantastic. Reviewed on: 18th June 2017

Brilliant service

Better on renewal as it's gone down unlike other insurance goes up . Really happy with this service Reviewed on: 18th June 2017

Great service, cheap price

Switched to policy expert from another insurance provider. Getting our premium was quick, easy and to make things better, the price was really good as well. Reviewed on: 18th June 2017

Fantastic , easy , great service

It was very competitive but with great quality, very important key features we needed and a pleasant process Reviewed on: 17th June 2017

Good service on phone

Bought this on the phone and was smooth. Very patient staff. Last year I was jacked by one of the seller, went face to face and end up paying double of what I got it at present. Hope if something happens and the process is smooth too. Reviewed on: 16th June 2017

Renewed despite cancelling!!!

We received the renewal and immediately cancelled it I was told that was fine and no money would be taken IV logged onto my bank to see they have taken £160 despite me cancelling the policy!!! Emailed no reply and no refund!! Reviewed on: 16th June 2017

Thank you for a easy to access, clear, fast and professional service.

I received my renewal and had a couple of questions. I rang, my questions were answered and I even ended up paying a little bit less than I expected to. So no complaints from me! Reviewed on: 16th June 2017

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