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Policy Expert : Home insurance reviews

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4.76
Based on 9,125 reviews, last reviewed 14th Aug 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

WORTH ALWAYS CHECKING POLICY EXPERTS Very easy to contact and usually will beat any other online quote for home insurance. Reviewed on: 14th August 2025
barry 's avatar
barry

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9125)

Great service

5
Recently bought house insurance. Quick and easy to purchase on website and when I needed to call them call was answered instantly and my query was handled on a professional manner. Great service so far Would recommend Reviewed on: 14th June 2017
Trisha Wood's avatar
Trisha Wood

Good value helpful staff and easy to get started

5
I was going through all the compare sites and after filling the form I realised I did not need to renew for over a month so when the month was up I phoned in instead of filling the form again and was impressed with manner of the young man who found my application and set everything up easily and without any fuss. Many thanks Reviewed on: 14th June 2017
Anita Edgar's avatar
Anita Edgar

Good service

5
I was going to renew with another company as the quote I got was cheaper but when I spoke to policy expert they gave me a better quote including home emergency!! Reviewed on: 14th June 2017
Ranvir kaur rai's avatar
Ranvir kaur rai

Home Insurance Reviewer

3
I haven't made a claim and while they have been quite helpful I found them slow to send out the renewal notice. Reviewed on: 8th July 2016
Alice Matthews's avatar
Alice Matthews

Home Insurance Reviewer

2
Slow, poor communication, conflicting advice and information, stressful, ignorant Reviewed on: 7th July 2016
Claire Bay Scott's avatar
Claire Bay Scott

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