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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9149 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9149)

Good value, easy to sort insurance

Searched online last year for best value policy and found that Policy Expert offered just what I was looking for. At renewal time I was pleasantly surprised that I was not being ripped off for staying as a quick check online showed that Policy Expert was still the best value for me. Not had to claim but I would recommend to my family and friends to see if Policy Expert works for them. Reviewed on: 22nd June 2017

Lovely people to deal with

I find buying insurance a real pain , but have to say that these people were very helpful and by no means pushy or aggressive sellers. Worth trying , IMHO ! Reviewed on: 22nd June 2017

Excellent

Such excellent customer service from start to finish. I will be highly recommending Policy Expert to friends and family. Also the cheapest price on the market! Reviewed on: 22nd June 2017

Policy renewal

Policy was automatically renewed a week before the renewal date. No letter or anything sent to us. And surprise surprise, the policy is more expensive. Reviewed on: 22nd June 2017

Very smooth customer experience

Excellent customer service. Unlike most companies that penalize you for loyalty, this company actually gives you a discount! Reviewed on: 22nd June 2017

very good service and helpfull

could not ask for more and hope its the same if I ever had to claim Reviewed on: 22nd June 2017

Realy good customer service

The whole thing from start to finish was handled with experience and curtisy I was very impressed and thank you was again for your service Reviewed on: 22nd June 2017

Extraordinary

I'm one of those people who gets cross with insurance companies that offer a good deal in the first year and beef up the premiums in subsequent years in the hope I won't be bothered to shop around- and I really wish I didn't have to! When I first got a quote from Policy Expert I didn't believe it and rang them to ask what the catch was: what things were being left out, or what whopping excess was involved or what bit of small print was going to catch me out. There doesn't appear to be one! Reviewed on: 21st June 2017

Easy transaction

Easy transaction, just renewed for year 3 with policy expert. They always match any other quote. Luckily I have had no reason to make a claim but cannot envisage any issues if I did. Reviewed on: 21st June 2017

Overjoyed

Having used Policy Experts for some time now I'm happy to keep using them, their policy's are a fair price and so compacted. The Customer service is very good and they are always ready to help, And always very polite, that's why I would use them again and recommended to family and friends. Thankyou Kevin from Birmingham. Reviewed on: 21st June 2017

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