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Vinay G

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Review of the Policy Expert, Home Insurance:

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Disappointing Service, Unexplained Denials, and Poor.

I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without any clear explanation or reasoning, leaving me completely in the dark about their decision-making process. Their customer service is equally frustrating. They fail to call back at the agreed times, don’t respond to messages in their portal, and treat you as though you’re being dishonest just for filing a claim. The interactions feel condescending and unprofessional, especially if you happen to have a foreign-sounding name. For non-native speakers, there is no patience or consideration either, which only adds to the feeling of being dismissed and unvalued. I would strongly advise against using this company if you’re looking for support and transparency when it matters most. This has been a deeply disappointing experience with no accountability in sight. Reviewed on: 31st October 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. After talking with Trinity, we understand there was no evidence of damage to the main services. Our claims technical team is now reviewing this, and they’ll be in touch soon to discuss everything in more detail. We understand that a claim denial can be disappointing, but we’re only able to approve claims that meet the terms of our policies. If you wish to discuss things further or if there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 15th November 2024

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