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Paul A

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Review of the Policy Expert, Home Insurance:

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Try claiming.......

My 4 Yr old roof membrane had separated due to bad weather but you have declined the claim saying that the day I identified the damage the wind did not meet the 55mph minimum! The damage must have OBVIOUSLY occurred earlier (the roofer has today revealed that the board is grey and clearly been exposed for a while indicating damage from an earlier storm) and got worse over a period of time but because of this 'policy wording' you won't pay the claim. Utterly dispicable. I pay for flat roof cover under a 'gold' policy with policy expert. Beggars belief that when I need a small amount of insurance cover you do what you can to avoid paying. What you'd be like in a larger claim is quite scary. What an awful insurance company who's reviews look great until you need them.... and I will not be using Policy Expert again. I noticed some noises on Fri 18th April when it was windy. I do not know whether the initial damage occurred last time 60 plus mph winds hit a few short weeks ago but damage has clearly spread until it got to a point of me hearing it. I'm partially deaf. We are also on a marines base flightpath and have chinnooks regularly flying just above the roofline. The property is raised and more exposed than most in the area and we do experience strong winds. I've already left a negative review on trust pilot and will continue to do so on other sites until you review this legitimate claim to my satisfaction. Why do you make it so hard to claim? I pay for a gold policy and expect better support when needed. Paul Alibone Reviewed on: 24th April 2025

Review of the Allianz, Car insurance:

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Excellent car insurer

Unfortunately I had a claim this year in my car. But Allianz handled the claim with no dramas and quickly. Easy to get hold of too. And the renewal is very good considering.. Reviewed on: 24th September 2024

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