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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.49 (2713 reviews)

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4.49

Based on 2,712 reviews, last reviewed 17th Aug 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

DO NOT GO TO SAGA INSURANCE - THEY ARE A RIP OFF !!! I have been with Saga Home Insurance for 10 years and at my Home Insurance Renewal they wanted a 100% increase in the annual premium. I spoke with a ... Read more Reviewed on: 17th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2713)

Can't fault application.

Can't fault application. Excellent value fir money Reviewed on: 19th August 2026

DO NOT GO TO SAGA INSURANCE - THEY ARE A RIP OFF !!!

I have been with Saga Home Insurance for 10 years and at my Home Insurance Renewal they wanted a 100% increase in the annual premium. I spoke with a call centre lady and all she kept saying that it was "the underwriters!!!" I have now cancelled my policy as Saga just do not care about their customers, all they seem to care about is getting as much money from you as possible. A dreadful company and I certainly woyldn't deal with them ever again. Ironically I had the same experience with my car insurance as that doubled and I went elsewhere. Obviously all they care about are commissions !! Reviewed on: 17th August 2026

Overall good service.

Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

First Class Service.

Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their approved Plumbing Services near me. I uploaded photos of the issues and then the Plumber had messaged me to notify he would be with me in under an hour. He duly arrived with the parts required and within 45 minutes the issue was resolved. First class service. Reviewed on: 9th March 2026

82 year old neighbour left in the lurch

Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and spent the evening mopping her kitchen. It was the usual lies "we're experiencing an unusually high level of calls at the moment etc etc ". Waited 20 mins and hung up. Disgraceful Reviewed on: 17th February 2026

Not to be trusted.

Not to be trusted. Pray on older people! Reviewed on: 16th February 2026

Think of a number and double it .

Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received verification without date . After considerable effort got through to them again once again received verification and they have cancelled it 25 days before its expiry ,I wouldn't touch them again with a barge pole. Reviewed on: 3rd November 2025

WEB SITE EXTREMLY EASY TO USE.

WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOOSE THE RIGHT AMOUNT TO COVER ALL MY CONTENTS. Reviewed on: 14th October 2025

Feel they are trustworthy and compassionate.

Feel they are trustworthy and compassionate. Reviewed on: 13th October 2025

A great company

A great company to deal with, easy to talk to. Reviewed on: 13th October 2025

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