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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2701 reviews)

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4.68

Based on 2,701 reviews, last reviewed 6th Oct 2025

5600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great home insurance company Very easy to apply for and good value. Reviewed on: 6th October 2025

Latest lowest rating:

1

7 years loyalty results in 97% premium increase Annual renewal premium suddenly jumped up by 97% despite no changes in my circumstances or risk. Reviewed on: 22nd August 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2701)

Great home insurance company

Very easy to apply for and good value. Reviewed on: 6th October 2025

Customer service highly rated..

We have been with Saga for quite a few years now, both for home and car insurance, and we highly rate the customer service. The representatives are friendly courteous and knowledgeable. The costs are fair and we feel have confidence that in the event should we need them, they will cover our needs. Reviewed on: 29th September 2025

Awesome customer experience.

Awesome customer experience. Advisor incredibly customer focussed. Less than 5 minutes to process my claim and settled within the hour, Reviewed on: 26th September 2025

Home insurance

The staff are really helpful when ever I have phoned tham Reviewed on: 24th September 2025

Prompt pay out

Prompt pay out, our claim was settled very quickly. Reviewed on: 23rd September 2025

Very easy to set up the home insurance cover and arr...

Very easy to set up the home insurance cover and arrange a direct debit Reviewed on: 21st September 2025

Reliable and trustworthy

Reliable and trustworthy plus great value for money Reviewed on: 20th September 2025

Premium price, poor service, especially for bereaved

Saga could not offer suitable cover for my late mother's house while was empty and awaiting sale. Given the age profiling of the company, I find this disappointing. Just when I needed assistance in looking after a loved one's estate, they let me down. The telephone contacts are lovely to talk to, but seem to act as a messenger between underwriters and the customer. Lots of being waiting for a response from another department. I can see that this is preferable to being transferred from one number to another, but it's rather disjointed. I'm guessing that Saga are a broker for several insurers. The reduced cover was advised mid-term, so I found cover elsewhere. I have had a renewal reminder several days after cancelling the policy, which means that I have to phone again to ensure that they are not going to try to take the premium.... Reviewed on: 19th September 2025

We are both satisfied with the service we get from S...

We are both satisfied with the service we get from Saga home insurance they look after us well with problems we had in past year so grateful for all their help Reviewed on: 19th September 2025

Good courteous friendly service, with staff fully kn...

Good courteous friendly service, with staff fully knowledgeable Reviewed on: 16th September 2025

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