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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2640 reviews)

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4.66

Based on 2,640 reviews, last reviewed 24th Jul 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

5 star customer service My father renews his house insurance every year due the customer service he recieves every time he contacts SAGA. The reneal process is simple and eas... Read more Reviewed on: 24th July 2025

Latest lowest rating:

1

NOT HELPING OLD PEOPLE AVOID!!! My Dad's Home Insurance rose from £379 a year to £1002!!!!! I've just done a Money Supermarket and found every other Insurer Way Cheaper from £169 upw... Read more Reviewed on: 19th July 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2640)

5 star customer service

My father renews his house insurance every year due the customer service he recieves every time he contacts SAGA. The reneal process is simple and easy and cover is 5 star Reviewed on: 24th July 2025

Simply Simple

As my home insurance with Saga was such an easy experience I also decided to take travel insurance with them too. It’s just uncomplicated which is what we need at our age. Thank you Reviewed on: 24th July 2025

NOT HELPING OLD PEOPLE AVOID!!!

My Dad's Home Insurance rose from £379 a year to £1002!!!!! I've just done a Money Supermarket and found every other Insurer Way Cheaper from £169 upwards to Saga at the end! Reviewed on: 19th July 2025

Highly competitive policy with some excellent featur...

Highly competitive policy with some excellent features, especially the Saga Plus fixed price covers. Friendly and informative staff and efficient answering when calling Reviewed on: 19th July 2025

Just perfect cover for what I need at a very afforda...

Just perfect cover for what I need at a very affordable price! Reviewed on: 18th July 2025

Absolutely Disgusted

I had adequate home insurance and my monthly premium was £20.55 per month. Saga automatically renewed my policy and took a payment of £58.88 from my account. Confused I called Saga who informed me that was the new monthly payment. I have never had a home insurance claim and nothing had changed. I was told that had upgraded my policy to one i did not ask for or need. They then offered me the same policy for £32 a month? I cancelled my policy. I used Saga because they seem to champion the older generation. This is obviously not the case. I was told I would not get a refund for the extortionate payment they had already taken. I worry about vulnerable trusting people who do not expect to be taken advantage of in this way. Reviewed on: 30th April 2025

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Highway robbery

Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is to reduce by £50.00. Checked around and for same cover have taken a new policy elsewhere at an increase of £20 pa. 2 family members have Saga insurance and if they are quoted such a massive increase they took will go elsewhere. Reviewed on: 5th March 2025

Renewing house insurance

Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails with questions about the property, many of which were repeated and some of which were imposible to answer. Even the Saga agents I spoke to were embarrassed. Reviewed on: 27th November 2024

Avoid Avoid

When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding my claim I would not recommend SAGA to anyone. In fact I would say avoid at all cost. Reviewed on: 15th November 2024

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