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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3104 reviews)

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4.76

Based on 3,104 reviews, last reviewed 9th Sep 2026

36200% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

An excellent supportive service from Saga Insurance. Last year our home was flooded by a third party. Luckily we were insured with Saga Insurance who provided us with an excellent service. They supported... Read more Reviewed on: 9th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3104)

We had a garage fire

We had a garage fire and saga and their chosen underwriters dealt with the claim efficiently and kept us informed all the way. We had a burglary more than 10 years ago (a different insurer) and the claim was difficult and we were not happy with the final outcome feeling we were fobbed off a bit with replacement items that were not the same quality as the lost items. Saga and their underwriters were completely different. The roof needed completely replacing, The clear-up was very good and all the internal walls were gritted blasted and the garage was like new on completion and all contents were allowed for and paid out on.. The only minor issues were that it took the best part of a year to complete everything which seemed longer than it needed to be and the increase in premium seemed very steep but was probably similar to other providers. The process and the overall service was very very good and we were more than satisfied with the final result. Reviewed on: 29th August 2026

SAGA have always been available to answer my questio...

SAGA have always been available to answer my questions, and unlike other companies I used previously, they always can find the answers and make decisions, as well as give me the right information so I can make informed decisions. Reviewed on: 28th August 2026

The true story

clear, reliable and efficient in permitting the evaluation, placing and processing of domestic insurances. Reviewed on: 28th August 2026

No brainer

A renewal offer you wouldn’t refuse. Reviewed on: 28th August 2026

Excellent, no fuss service

I had to make a claim after a break in at my home, for both damage to my conservatory and loss of jewellery and other valuables. I was looked after by Saga and their insurers every step of the way and all was settled very quickly. Reviewed on: 28th August 2026

Saga insurance have been excellent their customer se...

Saga insurance have been excellent their customer service is really good which we greatly appreciated whilst involved in a recent claim, very easy to contact, speak to and understand, really good to get through to a human being first time! Reviewed on: 28th August 2026

I included home emergency cover for a small fee and...

I included home emergency cover for a small fee and when my toilet became unusable due to a leak it was dealt with efficiently Reviewed on: 28th August 2026

Saga phone service

It is very reassuring to know that you can phone Saga and get a sensible reply Reviewed on: 28th August 2026

Makes buying insurance easy.

Documents are easier to understand than many other companies, agents always helpful when buying/renewing policy. The cost has been very good compared to other companies. Reviewed on: 28th August 2026

Brilliant insurer

I have had my home insurance with Saga for several years and have confidence that should I need to claim I will receive full support. On renewal this year my policy cost was less than last year. Unheard of with insurance companies! Reviewed on: 28th August 2026

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