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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.76 (1079 reviews)

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4.76

Based on 1,079 reviews, last reviewed 18th Jun 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Superb claims service. Booked a river cruise with Saga and took their included travel insurance. About two weeks before we were due to go I was taken to A&E and found to hav... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Cancelled my policy due to having a chest infection. I took out a Saga travel insurance policy expecting the premium service and peace of mind they promise to older travellers. Unfortunately, my experien... Read more Reviewed on: 5th June 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1079)

Superb claims service.

Booked a river cruise with Saga and took their included travel insurance. About two weeks before we were due to go I was taken to A&E and found to have heart failure. We had to cancel our trip and once I had a letter from my doctor confirming I was unable to travel Saga paid the claim. No fuss, no quibble. Wonderful company Reviewed on: 18th June 2026

Cancelled my policy due to having a chest infection.

I took out a Saga travel insurance policy expecting the premium service and peace of mind they promise to older travellers. Unfortunately, my experience has been highly disappointing. The Issue: My policy was an annual policy covering worldwide travel. I had informed them of a diagnosis of a benign tumour that didn’t require surgery to keep me alive, but I elected to have to allow me to continue cycling for leisure. The surgery was done in January and I was given the results confirming the diagnosis in April. In May I was diagnosed with a chest infection but I planned to fly to Italy on holiday so spoke to my GP who said I was fit to fly as my symptoms were mild with no fever. I rang Saga to inform them of this and they said my policy was being cancelled with immediate effect. When I asked them for the reason behind their decision I was told it was due to having two conditions within the last 12 months, which breached their criteria for cover. The Service: When I phoned them to renew my policy last December I told them about my investigations of a “lump” which was probably just a benign cyst and I was phoned back by the policy underwriters who interviewed me for 30 minutes about this and then informed they would not cover me for any travel until my diagnosis was confirmed and all treatment had been completed. Conclusion: I chose Saga because they advertise themselves as specialists for over-50s, but when I actually needed the protection I paid for, they let me down. I would not recommend this policy to others and will not be using them or recommending them ever again. I was able to get travel insurance with another company a lot cheaper on-line without any of the hassle that Saga gave me. Reviewed on: 5th June 2026

Pedantic claim procedure designed to wear you down!

I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was forced to pay circa £500 for annual cover! Some great friends and my wife and I booked a dream trip to Mexico, Belize and Panama but shortly after booking I was diagnosed with Cancer! Initially the holiday wasn't in jeopardy however when I was told I needed Chemotherapy that meant the trip was a no go! I appealed to the operators of our independent traveller trip and several were great and although terms were no cancellation they refunded but some were not so charitable. We booked several of the hotels through a single agent who provided a print out stating what was booked, how much was paid and what had been refunded. I had paid for all 4 of us at some of the hotels and our friends had done the same for others. I claimed for 25% of the amounts totalling just over £1000. Our Bank HSBC covered my wifes 25% and they wonderfully understood how awful life was being to us and paid out her £1000 within 15 minutes and didn't ask for any forms. Thank you HSBC Premier for being compassionate and super helpful. SAGA on the other hand asked for bank statements, proof of cancellation, etc etc although I had sent the travel companies docs, medical reports etc etc totalling 21 pages they always want more. The Panama hotel refused a refund and refused to send a cancellation so we had to no show but that is not acceptable to SAGA so I have asked to remove that element from the claim. I am at present having Chemo and SAGA being pedantic is the last thing I need. If they wont pay up then send me my original policy payment back! Useless springs to mind. AVOID AVOID AVOID Reviewed on: 12th March 2026

Saga: £497 policy worthless despite FCDO safety warning

Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy specifically to cover my travel to India via Abu Dhabi. Following the FCDO update on 28th February 2026 advising against travel, Saga is now using a "War" exclusion to avoid paying a legitimate claim. I am being told I cannot travel safely, yet I am being refused a refund. Is this how Saga treats its 73 year old policyholders? Claim 833559. Reviewed on: 3rd March 2026

No hassle

No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

truly outstanding service

Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no forms to fill in, I was seen straight away and no quibbles afterwards. Truly outstanding service, far better than I thought possible Reviewed on: 14th October 2025

relieved traveller..

Having not travelled for 15 years, Saga was very patient and helpful. I phoned numerous times for help with my husband's illnesses and every time they were helpful and reassuring and did not make me feel as though I was wasting their time. Reviewed on: 14th October 2025

Impossible to get help

A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody there. After a while the call is disconnected. Fighting this system is bad when you are ill. The insurance is worthless. Luckily French people local to where I was sorted things and it was not terribly expensive. The knowledge that I wouldn't get help for anything should be noted. Reviewed on: 13th October 2025

Great value for such a trustworthy brand

Great value for such a trustworthy brand Reviewed on: 13th October 2025

You can always rely on Saga.

You can always rely on Saga. Easy to understand the cover required and excellent customer services if you have questions & need clarification I absolutely recommend Saga Reviewed on: 11th October 2025

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