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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.74 (1082 reviews)

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4.74

Based on 1,082 reviews, last reviewed 3rd Jul 2026

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

happy holidays My first experience of Saga was a claim for medical treatment when ill abroad. Handled smoothly, sympathetically and medical fees were refunded. This ... Read more Reviewed on: 3rd July 2026

Latest lowest rating:

1

DO NOT USE SAGA TRAVEL INSURANCE2 We are both 73 years old and took out an annual travel insurance policy with Saga in November 2025. This cost £221.28 in late December my wife had to ... Read more Reviewed on: 27th June 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1082)

happy holidays

My first experience of Saga was a claim for medical treatment when ill abroad. Handled smoothly, sympathetically and medical fees were refunded. This was in great contrast to an inexperience with another company. Since then I have always insured with them and have had excellent service in all communications with them. Reviewed on: 3rd July 2026

DO NOT USE SAGA TRAVEL INSURANCE2

We are both 73 years old and took out an annual travel insurance policy with Saga in November 2025. This cost £221.28 in late December my wife had to be admitted to hospital with low down chest pains. After 8 hours at A and E she was told it was suspected gallstones. A scan in January confirmed this. I reported all this to Saga. They told me because it was undiagnosed not to pay the balance due on the holiday until it had been confirmed by a consultant. My GP consulted the hospital and confirmed it was gallstones. I reported this to Saga who then charged me an extra £342. 3 days before our holiday my wife finally got a telephone consultation with the surgeon at the hospital who confirmed gallbladder removal was the best course of action. I reported this to Saga who kindly told me that they were cancelling my policy as they could not cover my wife. After much outrage on my part they said they could do a single trip policy for an extra £295 !! We had no choice but to take it out with the holiday 3 days away. I asked about a refund on the annual policy and the guy said it should be about £192. When we returned from holiday I found out they had refunded just £112. It therefore cost us a staggering £746 for a one week holiday insurance. The moral of the story here is if you take out travel insurance with Saga DO NOT GET ILL. Needless to say never again with these shysters. It is an outrage and is just legalised ransom money. Reviewed on: 27th June 2026

Real scammers, do not contact this company.

Real scammers, do not contact this company. They sell their insurance. and it requires the client to provide proof of an accident-free ride bonus. not at the beginning of the insurance period, but from the moment of sale. If you buy in advance, it is impossible for you to do this. Avoid this company, as they are. They make a refund. And it holds 50 pounds. They're just robbers. Reviewed on: 23rd June 2026

Superb claims service.

Booked a river cruise with Saga and took their included travel insurance. About two weeks before we were due to go I was taken to A&E and found to have heart failure. We had to cancel our trip and once I had a letter from my doctor confirming I was unable to travel Saga paid the claim. No fuss, no quibble. Wonderful company Reviewed on: 18th June 2026

Cancelled my policy due to having a chest infection.

I took out a Saga travel insurance policy expecting the premium service and peace of mind they promise to older travellers. Unfortunately, my experience has been highly disappointing. The Issue: My policy was an annual policy covering worldwide travel. I had informed them of a diagnosis of a benign tumour that didn’t require surgery to keep me alive, but I elected to have to allow me to continue cycling for leisure. The surgery was done in January and I was given the results confirming the diagnosis in April. In May I was diagnosed with a chest infection but I planned to fly to Italy on holiday so spoke to my GP who said I was fit to fly as my symptoms were mild with no fever. I rang Saga to inform them of this and they said my policy was being cancelled with immediate effect. When I asked them for the reason behind their decision I was told it was due to having two conditions within the last 12 months, which breached their criteria for cover. The Service: When I phoned them to renew my policy last December I told them about my investigations of a “lump” which was probably just a benign cyst and I was phoned back by the policy underwriters who interviewed me for 30 minutes about this and then informed they would not cover me for any travel until my diagnosis was confirmed and all treatment had been completed. Conclusion: I chose Saga because they advertise themselves as specialists for over-50s, but when I actually needed the protection I paid for, they let me down. I would not recommend this policy to others and will not be using them or recommending them ever again. I was able to get travel insurance with another company a lot cheaper on-line without any of the hassle that Saga gave me. Reviewed on: 5th June 2026

Pedantic claim procedure designed to wear you down!

I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was forced to pay circa £500 for annual cover! Some great friends and my wife and I booked a dream trip to Mexico, Belize and Panama but shortly after booking I was diagnosed with Cancer! Initially the holiday wasn't in jeopardy however when I was told I needed Chemotherapy that meant the trip was a no go! I appealed to the operators of our independent traveller trip and several were great and although terms were no cancellation they refunded but some were not so charitable. We booked several of the hotels through a single agent who provided a print out stating what was booked, how much was paid and what had been refunded. I had paid for all 4 of us at some of the hotels and our friends had done the same for others. I claimed for 25% of the amounts totalling just over £1000. Our Bank HSBC covered my wifes 25% and they wonderfully understood how awful life was being to us and paid out her £1000 within 15 minutes and didn't ask for any forms. Thank you HSBC Premier for being compassionate and super helpful. SAGA on the other hand asked for bank statements, proof of cancellation, etc etc although I had sent the travel companies docs, medical reports etc etc totalling 21 pages they always want more. The Panama hotel refused a refund and refused to send a cancellation so we had to no show but that is not acceptable to SAGA so I have asked to remove that element from the claim. I am at present having Chemo and SAGA being pedantic is the last thing I need. If they wont pay up then send me my original policy payment back! Useless springs to mind. AVOID AVOID AVOID Reviewed on: 12th March 2026

Saga: £497 policy worthless despite FCDO safety warning

Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy specifically to cover my travel to India via Abu Dhabi. Following the FCDO update on 28th February 2026 advising against travel, Saga is now using a "War" exclusion to avoid paying a legitimate claim. I am being told I cannot travel safely, yet I am being refused a refund. Is this how Saga treats its 73 year old policyholders? Claim 833559. Reviewed on: 3rd March 2026

No hassle

No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

truly outstanding service

Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no forms to fill in, I was seen straight away and no quibbles afterwards. Truly outstanding service, far better than I thought possible Reviewed on: 14th October 2025

relieved traveller..

Having not travelled for 15 years, Saga was very patient and helpful. I phoned numerous times for help with my husband's illnesses and every time they were helpful and reassuring and did not make me feel as though I was wasting their time. Reviewed on: 14th October 2025

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