Smart Money People Logo

Saga: Travel Insurance reviews

3.86
Based on 148 reviews, last reviewed 12th Jun 2024
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
3%
See only 1 star reviews
7%

Latest highest rating:

5

Great service. Great service from start to finish. Reasonable price for full cover. Reviewed on: 12th June 2024
Jen's avatar
Jen

Latest lowest rating:

2

I developed lower back pain and sciatica after a ver... I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this... Read more Reviewed on: 15th March 2024
Malcolm W's avatar
Malcolm W

About the Travel Insurance

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Saga travel insurance reviews can help you find out what other travellers have to say. You can also write your Saga travel insurance review too!

Review Saga: Travel Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Saga Travel Insurance reviews (148)

Great service.

5
Great service from start to finish. Reasonable price for full cover. Reviewed on: 12th June 2024
Jen's avatar
Jen

I developed lower back pain and sciatica after a ver...

2
I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned out to be private health facilities. I phoned again and spoke to a very helpful lady who seemed much better informed. But it became very clear that I was expected to use my EHIC card and get clearance from Saga for any treatment that was going to cost money. A number of hoops had to be jumped through including giving permission to get my medical records from my Dr back in the UK just in case I was going to claim for a condition I had not told Saga about. Clearly Saga were looking for any possible loophole to avoid payment. When you are in pain and unable to move more than a few steps, how was I to get to a state hospital? I was told to get a Drs report for anything that might not be covered by the EHIC card. In short I felt that the onus was on me to do everything. What did I expect? I expected a very expensive insurance to smooth the way and sort things out for me when I needed help. In the end I had to pay for a private Dr to visit me at home and give me support. Saga medical insurance had also been quick to tell me that the first amount of £70 had to be paid by me. Would they have paid the rest? Too many reports in the press have shown unsatisfactory performance by travel health insurance providers. I am sorry to conclude that I do not trust Saga Travel Health Insurance to help me when I need help. The forensic attention to paperwork could come later. My needs should have come first, that’s what I paid for, rather than me being expected to arrange everything myself. Reviewed on: 15th March 2024
Malcolm W's avatar
Malcolm W

As I am 80 years old I booked insurance with them at...

1
As I am 80 years old I booked insurance with them at great cost. I trusted their name and what a big mistake this was. Unfortunately I had a fall and was concerened about concussion as i vomited a few days later. They told me they would book a dcotor to come after waiting nearly 2hours this changed to a video consultation and then the doctor did not even join the video call. After half an hour on hold I rang Saga to be told just go to A&E. The doctor service is apparently nothing to do with them so nothing they can do!!! I left and went to A&E and after almost an hour the doctor joined the caht whivch my friend ansered he told them it was unacceptable and was told what are you going to do? I would give a zero score if it was possible. Disgusting service Unhelpful call answerers and they merely delayed any help I needed by hours. Do not waste your money on this Reviewed on: 24th February 2024
Joyce R's avatar
Joyce R

multitrip insurance cancelled after claim - no refund

2
Having a multi trip policy with them we were surprised that when we made a claim, they cancelled the remaining 8 months without refund Reviewed on: 30th January 2024
Tom's avatar
Tom

Do you have a different Saga product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Saga has a range of products available. Check the ratings of each product to find the right one for you. View all products