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Puffin Insurance: Travel Insurance reviews

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3.57
Based on 10 reviews, last reviewed 5th Sep 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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30%
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Latest highest rating:

5

Good service, competitive prices, value for money Good service, competitive prices, value for money Reviewed on: 5th September 2025
Kemi's avatar
Kemi

Latest lowest rating:

1

Claim reference GB1 -23-228419 Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't g... Read more Reviewed on: 10th November 2023
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Peter Smith
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About this product

Read Puffin Insurance travel insurance reviews from regular customers just like you. This specialist insurance company deals with people with pre-existing conditions, so if that's what you need, our reviews can help you out and give you a little more info as to what life as a Puffin Insurance customer is like. Already had a policy with Puffin Insurance? Why not write a review of your own - your comments, thoughts, and feedback will help others decide if they should use this insurance company!

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Puffin Insurance Travel Insurance reviews (10)

Good service, competitive prices, value for money

5
Good service, competitive prices, value for money Reviewed on: 5th September 2025
Kemi's avatar
Kemi

Great value cover for complex previous conditions

5
Great value cover for complex previous conditions Reviewed on: 10th September 2024
James's avatar
James

Great options Travel Insurance

4
Provides a range of insurance options , suitable for different budgets, allowing our family to get the correct insurance for our needs Reviewed on: 23rd August 2024
Sally's avatar
Sally

Claim reference GB1 -23-228419

1
Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't get any response. I submitted my holiday claim on the 11th august 2023. To date I've had no email response. I've spoken to Puffin insurance and they just keep redirecting you to Axa insurance and they will not pursue or chase your claim. When you call Axa they are even more unhelpful. I keep ringing and ringing all they keep saying is it will be dealt with in the next 10 working days I have telephoned loads of times You can not get through to anyone else to increase your frustration They say you can request a call from a manager who will call you back within 48working hours. Do they actually call ! I think you know where this is going !!!!! Puffin/Axa insurance ,don't waste your money !!! Reviewed on: 10th November 2023
Peter Smith's avatar
Peter Smith

Appalling emergency suppirt when you need them the most

1
Appalling support given by this company. Left with no support in a hospital in Mexico. Had to pay £1000s in emergency medical costs to then be given the runaround when back at the hotel. Holiday ruined on top of food poisoning incident as no money left to enjoy rest of holiday. Company now trying to see if they can get out of paying by requesting my medical history. How is my history relevant to food poisoning! Unable to get through to anyone by phone and claim still not resolved. Axa emergency support (provided by Puffin) is a joke, they were nowhere to be seen when I was in hospital. Would not recommend this company and will never use again! Reviewed on: 23rd October 2022
Debra Cooper's avatar
Debra Cooper

cant contact

1
Tried phoning them to make a claim- got cut off after one hour- tried filling in the online claim form which appears to be faulty so couldnt email them - avoid like the plague! Reviewed on: 31st August 2022
klaus Misch's avatar
klaus Misch

good insurance

4
good provider but had to cancel insurance as they couldn't cover for the length of my trip Reviewed on: 15th August 2022
peter's avatar
peter

Cheap

4
Cheap so chose them even though internet says they deny claims Reviewed on: 12th August 2022
Philip Sugarman's avatar
Philip Sugarman

Cheap

4
Product was cheap with good levels of cover. Didn't have to claim so hard to tell how good the insurer would be in that situation. Reviewed on: 31st July 2019
Sian's avatar
Sian

Great value

5
Insurance husband and his brother for 10 days . Really cheap price , better than well known firms. Reviewed on: 21st July 2019
Shahnaz's avatar
Shahnaz

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