Smart Money People Logo
Share this page
Link copied

Puffin Insurance: Travel Insurance reviews

View other Puffin Insurance products
3.28
Based on 9 reviews, last reviewed 10th Sep 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
22%
See only 4 star reviews
45%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
33%

Latest highest rating:

5

Great value cover for complex previous conditions Great value cover for complex previous conditions Reviewed on: 10th September 2024
James's avatar
James

Latest lowest rating:

1

Claim reference GB1 -23-228419 Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't g... Read more Reviewed on: 10th November 2023
Peter Smith's avatar
Peter Smith
Read all reviews Write a review

About this product

Read Puffin Insurance travel insurance reviews from regular customers just like you. This specialist insurance company deals with people with pre-existing conditions, so if that's what you need, our reviews can help you out and give you a little more info as to what life as a Puffin Insurance customer is like. Already had a policy with Puffin Insurance? Why not write a review of your own - your comments, thoughts, and feedback will help others decide if they should use this insurance company!

Review Puffin Insurance: Travel Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Puffin Insurance Travel Insurance reviews (9)

Great value cover for complex previous conditions

5
Great value cover for complex previous conditions Reviewed on: 10th September 2024
James's avatar
James

Great options Travel Insurance

4
Provides a range of insurance options , suitable for different budgets, allowing our family to get the correct insurance for our needs Reviewed on: 23rd August 2024
Sally's avatar
Sally

Claim reference GB1 -23-228419

1
Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't get any response. I submitted my holiday claim on the 11th august 2023. To date I've had no email response. I've spoken to Puffin insurance and they just keep redirecting you to Axa insurance and they will not pursue or chase your claim. When you call Axa they are even more unhelpful. I keep ringing and ringing all they keep saying is it will be dealt with in the next 10 working days I have telephoned loads of times You can not get through to anyone else to increase your frustration They say you can request a call from a manager who will call you back within 48working hours. Do they actually call ! I think you know where this is going !!!!! Puffin/Axa insurance ,don't waste your money !!! Reviewed on: 10th November 2023
Peter Smith's avatar
Peter Smith

Appalling emergency suppirt when you need them the most

1
Appalling support given by this company. Left with no support in a hospital in Mexico. Had to pay £1000s in emergency medical costs to then be given the runaround when back at the hotel. Holiday ruined on top of food poisoning incident as no money left to enjoy rest of holiday. Company now trying to see if they can get out of paying by requesting my medical history. How is my history relevant to food poisoning! Unable to get through to anyone by phone and claim still not resolved. Axa emergency support (provided by Puffin) is a joke, they were nowhere to be seen when I was in hospital. Would not recommend this company and will never use again! Reviewed on: 23rd October 2022
Debra Cooper's avatar
Debra Cooper

cant contact

1
Tried phoning them to make a claim- got cut off after one hour- tried filling in the online claim form which appears to be faulty so couldnt email them - avoid like the plague! Reviewed on: 31st August 2022
klaus Misch's avatar
klaus Misch

good insurance

4
good provider but had to cancel insurance as they couldn't cover for the length of my trip Reviewed on: 15th August 2022
peter's avatar
peter

Cheap

4
Cheap so chose them even though internet says they deny claims Reviewed on: 12th August 2022
Philip Sugarman's avatar
Philip Sugarman

Cheap

4
Product was cheap with good levels of cover. Didn't have to claim so hard to tell how good the insurer would be in that situation. Reviewed on: 31st July 2019
Sian's avatar
Sian

Great value

5
Insurance husband and his brother for 10 days . Really cheap price , better than well known firms. Reviewed on: 21st July 2019
Shahnaz's avatar
Shahnaz

Do you have a different Puffin Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Puffin Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill