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Puffin Insurance reviews

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Rated Average 3.23/5

Puffin Insurance reviews

Unverified business

Review summary

People rate this company as Average based on 9 product reviews

Average score of 3.23/5
5 star
22%
4 star
45%
3 star
0%
2 star
0%
1 star
33%

Latest positive rating

5/5

Great value cover for complex previous conditions

Great value cover for complex previous conditions

{"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Insurance
James 10th September 2024

Latest negative rating

1/5

Claim reference GB1 -23-228419

Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a... Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't get any response. I submitted my holiday claim on the 11th august 2023. To date I've had no email response. I've spoken to Puffin insurance and they just keep redirecting you to Axa insurance and they will not pursue or chase your claim. When you call Axa they are even more unhelpful. I keep ringing and ringing all they keep saying is it will be dealt with in the next 10 working days I have telephoned loads of times You can not get through to anyone else to increase your frustration They say you can request a call from a manager who will call you back within 48working hours. Do they actually call ! I think you know where this is going !!!!! Puffin/Axa insurance ,don't waste your money !!! Read more Read less

{"display":"Peter Smith","full_name":"Peter Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Insurance
Peter Smith 10th November 2023

About Puffin Insurance

Read Puffin Insurance reviews on Smart Money People, your independent financial services reviews website. Already used Puffing Insurance for your holiday insurance? Why not share a quick review of your own, your thoughts and experiences will be helping others who are wondering whether Puffin Insurance is right for them!

Puffin Insurance at a glance

Reviews for Puffin Insurance

Showing 9 of 9 company reviews

Great value cover for complex previous conditions

Travel Insurance 10th September 2024

Great value cover for complex previous conditions

Rated Excellent 5/5
Read more product reviews

Great options Travel Insurance

Travel Insurance 23rd August 2024

Provides a range of insurance options , suitable for different budgets, allowing our family to get the correct insurance for our needs

Rated Good 4/5
Read more product reviews
  • 1/5

    Claim reference GB1 -23-228419

    Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a... Don't believe the high scores .A insurance company real value is when you need to make a claim .When it comes to actually making a claim you don't get any response. I submitted my holiday claim on the 11th august 2023. To date I've had no email response. I've spoken to Puffin insurance and they just keep redirecting you to Axa insurance and they will not pursue or chase your claim. When you call Axa they are even more unhelpful. I keep ringing and ringing all they keep saying is it will be dealt with in the next 10 working days I have telephoned loads of times You can not get through to anyone else to increase your frustration They say you can request a call from a manager who will call you back within 48working hours. Do they actually call ! I think you know where this is going !!!!! Puffin/Axa insurance ,don't waste your money !!! Read more Read less

    {"display":"Peter Smith","full_name":"Peter Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Peter Smith 10th November 2023
  • 1/5

    Appalling emergency suppirt when you need them the most

    Appalling support given by this company. Left with no support in a hospital in Mexico. Had to pay £1000s in emergency medical costs to then... Appalling support given by this company. Left with no support in a hospital in Mexico. Had to pay £1000s in emergency medical costs to then be given the runaround when back at the hotel. Holiday ruined on top of food poisoning incident as no money left to enjoy rest of holiday. Company now trying to see if they can get out of paying by requesting my medical history. How is my history relevant to food poisoning! Unable to get through to anyone by phone and claim still not resolved. Axa emergency support (provided by Puffin) is a joke, they were nowhere to be seen when I was in hospital. Would not recommend this company and will never use again! Read more Read less

  • 1/5

    cant contact

    Tried phoning them to make a claim- got cut off after one hour- tried filling in the online claim form which appears to be faulty... Tried phoning them to make a claim- got cut off after one hour- tried filling in the online claim form which appears to be faulty so couldnt email them - avoid like the plague! Read more Read less

  • 4/5

    good insurance

    good provider but had to cancel insurance as they couldn't cover for the length of my trip

    {"display":"peter","full_name":"peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    peter 15th August 2022
  • 4/5

    Cheap

    Cheap so chose them even though internet says they deny claims

  • 4/5

    Cheap

    Product was cheap with good levels of cover. Didn't have to claim so hard to tell how good the insurer would be in that situation.

    {"display":"Sian","full_name":"Sian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Sian 31st July 2019
  • 5/5

    Great value

    Insurance husband and his brother for 10 days . Really cheap price , better than well known firms.

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