Axa: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.71 (24 reviews)

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2.71

Based on 24 reviews, last reviewed 28th Mar 2023

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

5 star

25%

4 star

21%

3 star

2 star

1 star

50%

Latest highest rating:

5

Very cheap but good They have consistently been the cheapest although I have not yet had to utilise the product. Reviewed on: 13th August 2022

Latest lowest rating:

1

Unethical company. Total scammers I wish I had read these reviews previously. Do not go near this company. 100% scammers. Everything written by others has been my experience too. I mad... Read more Reviewed on: 28th March 2023

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About the Travel Insurance

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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Axa Travel Insurance reviews (24)

Unethical company. Total scammers

I wish I had read these reviews previously. Do not go near this company. 100% scammers. Everything written by others has been my experience too. I made a legitimate claim for an overseas medical emergency and they have made the process as painful and difficult as possible. They don’t answer emails, phone lines are near impossible to get through on and they have missed every deadline or broken every promise along the way. I’m 4 months into the claim and still without the £2k I’m owed, now with legal action being threatened by the overseas hospital. I am going to make a claim to the financial ombudsmen and i suggest others here do the same. In fact, if we all approached together this would be a much more powerful statement and testament to the company's unethical activity. I have also requested my case file and phone recordings to start building the case and showing the evidence that they've misled and acted (most likely on purpose) in a way that has made the process impossible to move forward. Reviewed on: 28th March 2023

Unethical scammers

Not worth it

Taken almost 4 months to get anywhere with a claim of stolen items when on holiday and trying to only give me 50% of what the items are worth. Endless chasing of emails, back and forth, phone calls. Such a hassle to get anywhere and are rude on the phone. Haven't come back to any of my complaints either. Reviewed on: 7th January 2023

18 weeks later, still waiting!!!!

EIGHTEEN WEEKS LATER I am still waiting for a response to a claim for cancellation of our holiday (due to getting covid the day before). Appalling customer service and lack of communication. Ended up having to deal with AXA through buying travel insurance with Coverwise. Reviewed on: 20th October 2022

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