Your Travel Insurance Reviews (8)
Very satisfied
My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am...
Read moreMy son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am completely confident of always using them as I know they will payout if required. Also, the website is easy to use and prices good.
Brilliant service
We had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made...
Read moreWe had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made easier through these guys x
Hassle-free travel insurance
Used a couple of times for travel insurance required by visa applications. Simple and straighforward sign up.
easy to claim
recently had to cancel a holiday due to unforeseen complications in pregnancy....
Read more recently had to cancel a holiday due to unforeseen complications in pregnancy.
all customer service was sincere and personal, prompt and efficient.
upon completing claim, waited 10 working days for a response which unfortunately didn't make sense but once spoken to the team, they rectified within 48 hours.
payment was completed within 5 days.
overall, very smooth compared to other companies i've dealt with in the past.
So far so good
It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me....
Read more It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me.
I haven't had to claim on my insurance so I am unsure as to the claims process.
Terrible Company I Was Told Lies By Claim Line
I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel...
Read moreI was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid.
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