23rd August 2017
Hassle-free travel insurance
Used a couple of times for travel insurance required by visa applications. Simple and straighforward sign up.
Your Travel Insurance Reviews (5)
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Most recent
31st July 2017
easy to claim
recently had to cancel a holiday due to unforeseen complications in pregnancy....
Read more recently had to cancel a holiday due to unforeseen complications in pregnancy.
all customer service was sincere and personal, prompt and efficient.
upon completing claim, waited 10 working days for a response which unfortunately didn't make sense but once spoken to the team, they rectified within 48 hours.
payment was completed within 5 days.
overall, very smooth compared to other companies i've dealt with in the past.
4th July 2017
So far so good
It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me....
Read more It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me.
I haven't had to claim on my insurance so I am unsure as to the claims process.
21st June 2016
Terrible Company I Was Told Lies By Claim Line
I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel...
Read moreI was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid.
