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Review of the Axa, Travel Insurance:

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1 star is too generous! Terrible experience

1 star is too generous! Stay away from AXA insurance for any form of insurance. I have a yearly travel insurance policy with them and unfortunately due to being hospitalised with early pregnancy sickness in June I was unable to go on holiday. Despite providing all of the original evidence requested including a medical certificate from the hospital, proof of cancelled accommodation and flight changes they still haven't processed my claim nearly 6 months later. I am heavily pregnant and out hundreds of pounds. Every time I have made contact with them they have requested further information, which I have provided. They have just been in touch again today to ask for even more information (new information that is apparently needed that hasn't been mentioned up until now). It seems they are doing everything in their power to avoid paying out for a genuine claim that is meant to be covered on the policy. Extremely poor service, waiting weeks and months between calls for a response. Please avoid at all costs. Reviewed on: 26th November 2024

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