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AXA: Travel Insurance reviews

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1.77
Based on 48 reviews, last reviewed 18th Oct 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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61%

Latest highest rating:

5

Easy experience when making a large claim following... Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for s... Read more Reviewed on: 5th September 2025
Peter A's avatar
Peter A

Latest lowest rating:

1

AXA SUCKS/CO-OP SHINES. AXA SUCKS/CO-OP SHINES. In nearly 90 years of life no other company has heaped on me anything like the cumulative anguish and misery as is the case wi... Read more Reviewed on: 18th October 2025
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Mr D
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (48)

CoverForYou.com travel insurance

5
Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options were really good. Reviewed on: 17th September 2024
Emma Blanchard's avatar
Emma Blanchard

Unacceptable timeframes, poor communication

1
Very poor service with slow response and investigation times. My claim is watertight, an emergency surgery following a visit to A&E where a bowel at imminent risk of rupture was identified, leading to same day surgery with subsequent cancer diagnosis, necessitating chemotherapy. Planned holiday cancelled. Claim made for flights and doctor's letter only, as other arrangements cancelled, with full refund. Four months later, still waiting for settlement as the case is "complex and deserves diligent evaluation". Utter rubbish, I'll be making a complaint to the ombudsman. Reviewed on: 12th September 2024
Caroline M's avatar
Caroline M

Day 3 of waiting for a promised return call when dea...

1
Day 3 of waiting for a promised return call when dealing with a family bereavement whilst away. Never speak to the same person twice, promise of action & nothing happens. Have made a horrific ordeal even worse.. Shocking Reviewed on: 5th September 2024
Vinnie F's avatar
Vinnie F

AXA paid my claim but it took too long

3
AXA paid my claim in full for the holiday I had to cancel because of illness. However it took almost three months to resolve. The quality of customer service varied. There was a prompt pick up when I called but not everyone was as helpful as I would have hoped. Reviewed on: 22nd August 2024
Patricia O'Brien's avatar
Patricia O'Brien

I had a travel insurance with them for awhile and ma...

3
I had a travel insurance with them for awhile and made a claim which was easy enough Reviewed on: 2nd April 2024
AGP's avatar
AGP

Made Claim Jan 2023 for Stolen/Lost Bag containing P...

1
Made Claim Jan 2023 for Stolen/Lost Bag containing Passports, Cash & Personal Items. Filing a Claim proved difficult as they continually ignored, or requested proofs already supplied, before deciding out of hand based upon policy wording & their own interpretation of such. Have contested with the Ombudsman who have found in their favour both initially & on appeal, I will escalate again before I consider action in the Small Courts. Watch this space! Reviewed on: 7th January 2024
Ron R's avatar
Ron R

Don't even bother

1
Don't even know where to start..had travel insurance with axa for me and my family. Unfortunately had to overstay for 3 weeks and spend that time with my son at the hospital. We've been assured by many agents ( and also insurance documents) our personal expenses are covered..plane tickets, unused hotel stay, taxi ride to and from hospital and much needed shop receipts..and you know what? At some point they stopped calling and sending emails. When we called them We've been told the claim is declined but she doesn't know why and that we need to wait for a letter about it..where is the letter?? Or even email or phone call?? Still waiting and no communication.. Reviewed on: 13th December 2023
Ksenia Kiss's avatar
Ksenia Kiss

Scam artists

1
Left me out of pocket and gave no help to me when my mum fell ill in lanzerote then had to get transferred to gran canaria for major operation avoid this company for travel insurance Reviewed on: 8th December 2023
Matt's avatar
Matt

STAY AWAY FROM AXA AS THEY ARE THE WORSE

1
Filed a straight forward claim and provided them with all the details on 3rd of July 2023. Provided them with all the paper work, invoices and everything they asked for but after 4 weeks of filing the claim, I was told i filled the wrong form online (which was filled initially on their advisors instruction) and the claim is refused and I have to fill it again. The advisor on the phone refiled it and gave me a new case number. I filed a complaint for the first claim filed and was told that they have re opened it and asked me for the same documents I already provided them. Went through everything again. Complaints team offered me £25 compensation for the inconvenience to close the complaint which i refused. Few days later, I was offered £50 but the claim or the complaint wasnt resolved so i refused. On 7th of september I received a call followed by an email confirming the acknowledgement of the complaint and informing me that they have upheld my complaint. I was offered £75 and a promise that it will be resolved within 5 working day but even today, on 21st of September, its still not resolved and none of the advisors can help either. STAY AWAY FROM AXA AS THEY ARE THE WORSE Reviewed on: 21st September 2023
Mirza Ikram's avatar
Mirza Ikram

AXA Review

3
This has been an ok insurance provider so far. The amount of things that are covered in my policy is good. I have no complaints so far Reviewed on: 1st September 2023
Frank Okorafor's avatar
Frank Okorafor

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