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AXA: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.28 (50 reviews)

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2.28

Based on 50 reviews, last reviewed 26th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

10%

62%

Latest highest rating:

5

Easy experience when making a large claim following... Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for s... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Worst company ever Oh my god had i read theses reviews would never had taken out a travel policy with them ,we are elderly my husband took a heart attack just before our... Read more Reviewed on: 26th May 2026

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (50)

1 star is too generous! Terrible experience

1 star is too generous! Stay away from AXA insurance for any form of insurance. I have a yearly travel insurance policy with them and unfortunately due to being hospitalised with early pregnancy sickness in June I was unable to go on holiday. Despite providing all of the original evidence requested including a medical certificate from the hospital, proof of cancelled accommodation and flight changes they still haven't processed my claim nearly 6 months later. I am heavily pregnant and out hundreds of pounds. Every time I have made contact with them they have requested further information, which I have provided. They have just been in touch again today to ask for even more information (new information that is apparently needed that hasn't been mentioned up until now). It seems they are doing everything in their power to avoid paying out for a genuine claim that is meant to be covered on the policy. Extremely poor service, waiting weeks and months between calls for a response. Please avoid at all costs. Reviewed on: 26th November 2024

DO NOT USE THE TRAVEL INSURANCE

Very poor service, dont no what they are talking about in relation to pdf/screenshots, dont no about nhs app and name on documents. Pay you compensation when you have not accepted it and wont answer emails explaining why they put it in your bank account after. Reviewed on: 8th October 2024

CoverForYou.com travel insurance

Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options were really good. Reviewed on: 17th September 2024

Unacceptable timeframes, poor communication

Very poor service with slow response and investigation times. My claim is watertight, an emergency surgery following a visit to A&E where a bowel at imminent risk of rupture was identified, leading to same day surgery with subsequent cancer diagnosis, necessitating chemotherapy. Planned holiday cancelled. Claim made for flights and doctor's letter only, as other arrangements cancelled, with full refund. Four months later, still waiting for settlement as the case is "complex and deserves diligent evaluation". Utter rubbish, I'll be making a complaint to the ombudsman. Reviewed on: 12th September 2024

Day 3 of waiting for a promised return call when dea...

Day 3 of waiting for a promised return call when dealing with a family bereavement whilst away. Never speak to the same person twice, promise of action & nothing happens. Have made a horrific ordeal even worse.. Shocking Reviewed on: 5th September 2024

AXA paid my claim but it took too long

AXA paid my claim in full for the holiday I had to cancel because of illness. However it took almost three months to resolve. The quality of customer service varied. There was a prompt pick up when I called but not everyone was as helpful as I would have hoped. Reviewed on: 22nd August 2024

I had a travel insurance with them for awhile and ma...

I had a travel insurance with them for awhile and made a claim which was easy enough Reviewed on: 2nd April 2024

Made Claim Jan 2023 for Stolen/Lost Bag containing P...

Made Claim Jan 2023 for Stolen/Lost Bag containing Passports, Cash & Personal Items. Filing a Claim proved difficult as they continually ignored, or requested proofs already supplied, before deciding out of hand based upon policy wording & their own interpretation of such. Have contested with the Ombudsman who have found in their favour both initially & on appeal, I will escalate again before I consider action in the Small Courts. Watch this space! Reviewed on: 7th January 2024

Don't even bother

Don't even know where to start..had travel insurance with axa for me and my family. Unfortunately had to overstay for 3 weeks and spend that time with my son at the hospital. We've been assured by many agents ( and also insurance documents) our personal expenses are covered..plane tickets, unused hotel stay, taxi ride to and from hospital and much needed shop receipts..and you know what? At some point they stopped calling and sending emails. When we called them We've been told the claim is declined but she doesn't know why and that we need to wait for a letter about it..where is the letter?? Or even email or phone call?? Still waiting and no communication.. Reviewed on: 13th December 2023

Scam artists

Left me out of pocket and gave no help to me when my mum fell ill in lanzerote then had to get transferred to gran canaria for major operation avoid this company for travel insurance Reviewed on: 8th December 2023

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