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AXA: Travel Insurance reviews

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1.79
Based on 44 reviews, last reviewed 22nd Jun 2025
No new 5 star reviews
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67% decrease in 1 star reviews
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Latest highest rating:

5

CoverForYou.com travel insurance Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options ... Read more Reviewed on: 17th September 2024
Emma Blanchard's avatar
Emma Blanchard

Latest lowest rating:

1

Poor service and any excuse not to pay After 3 months of back and forth and finally a formal complaint, they are still useless. My flight was cancelled due to a strike, I submitted the evid... Read more Reviewed on: 22nd June 2025
Sandra B's avatar
Sandra B
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (44)

easy to claim

4
recently had to cancel a holiday due to unforeseen complications in pregnancy. all customer service was sincere and personal, prompt and efficient. upon completing claim, waited 10 working days for a response which unfortunately didn't make sense but once spoken to the team, they rectified within 48 hours. payment was completed within 5 days. overall, very smooth compared to other companies i've dealt with in the past. Reviewed on: 31st July 2017
janet b's avatar
janet b

Very Pleased

5
Very good experience regarding AXA travel insurance. Reviewed on: 30th July 2017
Alan Middleton's avatar
Alan Middleton

So far so good

4
It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me. I haven't had to claim on my insurance so I am unsure as to the claims process. Reviewed on: 4th July 2017
Natasha Jarvis's avatar
Natasha Jarvis

Terrible Company I Was Told Lies By Claim Line

1
I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid. Reviewed on: 21st June 2016
Adrian Murphy's avatar
Adrian Murphy

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