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AXA: Travel Insurance reviews

View other AXA products
2.46
Based on 52 reviews, last reviewed 21st Jul 2026
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
12%
See only 3 star reviews
8%
See only 2 star reviews
2%
See only 1 star reviews
62%

Latest highest rating:

4

Security of Mind Simple Easy and Safe - nice to know you were covered, could relax more! Reviewed on: 17th July 2026
Carys Wynn-Green's avatar
Carys Wynn-Green

Latest lowest rating:

1

The Lo's of AXA Travel Insurance We had AXA travel insurance when my mother had an accident in USA. They were initally helpful, with agreeing to cover the costs and getting us a car h... Read more Reviewed on: 21st July 2026
Shalini A's avatar
Shalini A
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (52)

So far so good

4
It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me. I haven't had to claim on my insurance so I am unsure as to the claims process. Reviewed on: 4th July 2017
Natasha Jarvis's avatar
Natasha Jarvis

Terrible Company I Was Told Lies By Claim Line

1
I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid. Reviewed on: 21st June 2016
Adrian Murphy's avatar
Adrian Murphy

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