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Axa: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.3 (43 reviews)

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1.78

Based on 43 reviews, last reviewed 28th Mar 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

19%

12%

58%

Latest highest rating:

5

CoverForYou.com travel insurance Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options ... Read more Reviewed on: 17th September 2024

Latest lowest rating:

1

Disgraceful. Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims pr... Read more Reviewed on: 28th March 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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Axa Travel Insurance reviews (43)

Great experience

Quick process and reliable for cover Reviewed on: 14th July 2020

Fair Travel Cover

Given current world situation, I took care to look at cover offered and compare different companies. Axa provided a favourable level of cover in a way that seemed fair in current circumstances and at a competitive price. Reviewed on: 1st May 2020

Avoid

They always find a way out to get away if their responsibilities Reviewed on: 12th November 2019

Insensitive and Incompetent

My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices. These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS? I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude. I heard nothing for ages, then AXA started their inappropriate investigation. On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting. Reviewed on: 27th September 2019

Very helpful

Had an incident in barcelona where a wallet got stolen and the people here were so helpful. Reviewed on: 9th August 2019

Comprehensive cover, affordable price

Pleased with the level of cover offered, price and customer service. Would recommend. Not had to claim (thankfully!) so cannot review performance regarding making a claim. Reviewed on: 22nd September 2018

Very satisfied

My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am completely confident of always using them as I know they will payout if required. Also, the website is easy to use and prices good. Reviewed on: 1st October 2017

Brilliant service

We had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made easier through these guys x Reviewed on: 25th September 2017

Hassle-free travel insurance

Used a couple of times for travel insurance required by visa applications. Simple and straighforward sign up. Reviewed on: 23rd August 2017

easy to claim

recently had to cancel a holiday due to unforeseen complications in pregnancy. all customer service was sincere and personal, prompt and efficient. upon completing claim, waited 10 working days for a response which unfortunately didn't make sense but once spoken to the team, they rectified within 48 hours. payment was completed within 5 days. overall, very smooth compared to other companies i've dealt with in the past. Reviewed on: 31st July 2017

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