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AXA: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.27 (44 reviews)

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1.79

Based on 44 reviews, last reviewed 22nd Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

11%

60%

Latest highest rating:

5

CoverForYou.com travel insurance Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options ... Read more Reviewed on: 17th September 2024

Latest lowest rating:

1

Poor service and any excuse not to pay After 3 months of back and forth and finally a formal complaint, they are still useless. My flight was cancelled due to a strike, I submitted the evid... Read more Reviewed on: 22nd June 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (44)

Do not use AXA travel insurance

The customer claim service is terrible. I lodged a claim on the 15th March. It took 15 days to get a reply. The reply had no substance and was criptic, I think it was written by a 10 year old. They requested further information but could not say what was required! Tried calling the first person sounded like they were at home and after a long silence they just hung up on me. Called a second time and finally got to speak to some one. I was promised dococumentation to complete the claim, it was never emailed to me. No one would reply to my email requests. Finally got a response after AXA sent me survey and I burnt them in it. Still no additional documentation recieved for claim. Then two weeks later got a email the claim is under review. Two weeks after that i get a letter saying they are not paying out anything in the claim. I will not go into details but it is a legitimate claim. This whole procces has taken 6 weeks and gone no where. In the past 12 years of traveling the world I used AXA for my travel insurance. I will never use them again. DO NOT use AXA no matter what they are offering. It is like they draw it out and don't communication in the hope you will just go away. And when you don't they make every excuse not to pay out! Reviewed on: 27th April 2021

Great experience

Quick process and reliable for cover Reviewed on: 14th July 2020

Fair Travel Cover

Given current world situation, I took care to look at cover offered and compare different companies. Axa provided a favourable level of cover in a way that seemed fair in current circumstances and at a competitive price. Reviewed on: 1st May 2020

Avoid

They always find a way out to get away if their responsibilities Reviewed on: 12th November 2019

Insensitive and Incompetent

My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices. These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS? I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude. I heard nothing for ages, then AXA started their inappropriate investigation. On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting. Reviewed on: 27th September 2019

Very helpful

Had an incident in barcelona where a wallet got stolen and the people here were so helpful. Reviewed on: 9th August 2019

Comprehensive cover, affordable price

Pleased with the level of cover offered, price and customer service. Would recommend. Not had to claim (thankfully!) so cannot review performance regarding making a claim. Reviewed on: 22nd September 2018

Very satisfied

My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am completely confident of always using them as I know they will payout if required. Also, the website is easy to use and prices good. Reviewed on: 1st October 2017

Brilliant service

We had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made easier through these guys x Reviewed on: 25th September 2017

Hassle-free travel insurance

Used a couple of times for travel insurance required by visa applications. Simple and straighforward sign up. Reviewed on: 23rd August 2017

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