Write a review

Axa: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.3 (43 reviews)

View other Axa products

1.78

Based on 43 reviews, last reviewed 28th Mar 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

19%

12%

58%

Latest highest rating:

5

CoverForYou.com travel insurance Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options ... Read more Reviewed on: 17th September 2024

Latest lowest rating:

1

Disgraceful. Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims pr... Read more Reviewed on: 28th March 2025

Read all reviews Write a review

About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

Review Axa: Travel Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Axa Travel Insurance reviews (43)

Unethical scammers

I wish I had read these reviews previously. Do not go near this company. 100% scammers. Everything written by others has been my experience too. I made a legitimate claim for an overseas medical emergency and they have made the process as painful and difficult as possible. They don’t answer emails, phone lines are near impossible to get through on and they have missed every deadline or broken every promise along the way. I’m 4 months into the claim and still without the £2k I’m owed, now with legal action being threatened by the overseas hospital. I am going to make a claim to the financial ombudsmen and i suggest others here do the same. In fact, if we all approached together this would be a much more powerful statement and testament to the company's unethical activity. I have also requested my case file and phone recordings to start building the case and showing the evidence that they've misled and acted (most likely on purpose) in a way that has made the process impossible to move forward. Reviewed on: 28th March 2023

Not worth it

Taken almost 4 months to get anywhere with a claim of stolen items when on holiday and trying to only give me 50% of what the items are worth. Endless chasing of emails, back and forth, phone calls. Such a hassle to get anywhere and are rude on the phone. Haven't come back to any of my complaints either. Reviewed on: 7th January 2023

18 weeks later, still waiting!!!!

EIGHTEEN WEEKS LATER I am still waiting for a response to a claim for cancellation of our holiday (due to getting covid the day before). Appalling customer service and lack of communication. Ended up having to deal with AXA through buying travel insurance with Coverwise. Reviewed on: 20th October 2022

Con bad customer service

4 months do not answer phone or emails Reviewed on: 13th October 2022

Policy didn't cover total cruise cost

Bought cruise insurance as recommended by Tui Cruise. However not until Mum died and I reread the policy, did I realise that cover was less than cruise cost. Feel cheated. Reviewed on: 13th September 2022

Please spare yourself trouble: Avoid purchasing AXA health insurance

I recently decided to write a negative review of Axa Insurance company after the company disallowed my claim and canceled my medical insurance policy. I hope this account will be instructional for those seeking travel insurance, which was my position three months ago in June2022. Axa disallowed compensation for medical bills, giving the reason that I failed to purchase a travel insurance policy the day before leaving Los Angeles for Sydney. They wrote to state that buying the policy on the same day as my departure (although it was purchased hours before the flight left the ground) disqualified me for compensation. This text below was copied from their cancellation letter sent on August 3rd, 2022: "We regret to inform you that the policy that you purchased on June 9th is ineligible due to you (sic) purchasing it the same day of your flight departure. Policies must be purchased with confirmed scheduled departure and return airfare tickets at least 24 hours prior to the scheduled departure date. Accordingly, we have cancelled the policy #2461716, effective immediately." I have looked exhaustively for information about this in the travel insurance policy guidelines provided by Axa and could not find any language that supports their position. In addition, I was issued an acceptance letter on June 9th, 2022. If purchasing a policy on the same day as departure disqualifies a customer, doesn't Axa have a responsibility to conduct due diligence before providing an acceptance letter? It's not as if it would have been difficult for them to find out, as the departure date and purchase date are both on the web application they provided. Axa disallowed my claim based purely on their need to avoid honoring the financial commitment they voluntarily undertook when they sent a letter of acceptance. Both documents, the acceptance letter and the travel insurance policy, fail to support their denial of my claim. I am writing an appeal to Axa to ask them to review the claim and have also engaged the services of an attorney to sue to obtain compensation. Whatever the outcome of my efforts, I hope to communicate to others about Axa's refusal to provide claim coverage. Insurance companies shouldn't be allowed to do what Axa has done, i.e., make money on a policy that offers an illusion of safety without actual coverage. Companies that deliberately and willfully place their customers in such financial danger should not be allowed to conduct business. Most people would happily pay more for insurance that does what it says it will do, and hopefully, this message will reach others in time for them to become aware of the problem before they make choices concerning the purchase of insurance. Reviewed on: 3rd September 2022

Very cheap but good

They have consistently been the cheapest although I have not yet had to utilise the product. Reviewed on: 13th August 2022

they are scammers

don't pay out, lie and say what you want to hear then change their mind, never answer phone, say they will call but never do Reviewed on: 27th June 2022

Had to give at least 1 Star but should be Zero Stars!

Have have tried 7 times to call each time over 30 mins and the last was holding for 1 hour and 20 minutes! I have also sent 2 emails without any response - absolute joke! Reviewed on: 27th September 2021

Do not use AXA travel insurance

The customer claim service is terrible. I lodged a claim on the 15th March. It took 15 days to get a reply. The reply had no substance and was criptic, I think it was written by a 10 year old. They requested further information but could not say what was required! Tried calling the first person sounded like they were at home and after a long silence they just hung up on me. Called a second time and finally got to speak to some one. I was promised dococumentation to complete the claim, it was never emailed to me. No one would reply to my email requests. Finally got a response after AXA sent me survey and I burnt them in it. Still no additional documentation recieved for claim. Then two weeks later got a email the claim is under review. Two weeks after that i get a letter saying they are not paying out anything in the claim. I will not go into details but it is a legitimate claim. This whole procces has taken 6 weeks and gone no where. In the past 12 years of traveling the world I used AXA for my travel insurance. I will never use them again. DO NOT use AXA no matter what they are offering. It is like they draw it out and don't communication in the hope you will just go away. And when you don't they make every excuse not to pay out! Reviewed on: 27th April 2021

Do you have a different Axa product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Travel Insurance
from Explorer Travel Insurance 2.42 from 12 reviews
Travel Insurance
from ERV 1.00 from 6 reviews
Travel Insurance
from Halifax 3.67 from 7 reviews

There's still more to see!

Axa has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub