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AXA: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.28 (47 reviews)

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1.81

Based on 47 reviews, last reviewed 4th Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

11%

59%

Latest highest rating:

5

Easy experience when making a large claim following... Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for s... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Our family curtailment mishandled I submitted a curtailment claim to AXA Travel Insurance on 6th August 2025 for £7,499.66, covering myself, my wife, and our two children after the sud... Read more Reviewed on: 4th October 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

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AXA Travel Insurance reviews (47)

Very slow claims process and unsatisfactory result

Took months to process my claim and it was rejected. Very poor process. Reviewed on: 22nd August 2023

Hang your heads in shame

Well surprise surprise I’ve received an email stating blurry documents!!! I knew I’d get it as it’s all over the internet and reviews that’s what happens with AXA Travel Insurance. I’ve also had the 5 to 10 days statement too. Again another complaint on your reviews. I’ve spoken to a lady this morning who has raised a complaint which can take up to 8 weeks. Guess what this is on your reviews too!!! You will see from the complaint raised. I’m going to my local press with this ridiculous run around given to me by AXA following my recovery from a heart attack. When this email is finally read. Perhaps somebody will take responsibility and ring me immediately. Also look out for my comments on Twitter, Facebook and any other site available to me about the way I’ve been treated and your excuses. The exact excuses given to other claimants. I’ll be sure to send the press article to you and twitter etc for everyone to read. Please be assured I will not let this drop. I’ve also complained to Jet2 who sub contracted my hard earned money to these cowboys because I am the customer of Jet2! Hang your heads in shame AXA Insurance GB1-23-130743 Reviewed on: 12th August 2023

Scam artists or incompetents?

AXA is either totally incompetent or they are scammers. Initially, they were quick to confirm that the event would be covered. However, upon receiving medical documentation, they started making excuses. After confronting them about it and translating some of the documents (since they apparently cannot read) they stopped replying altogether. It's been 2 weeks since the last email from them and they still haven't given any clear reply regarding why they are trying to reject the claim. Avoid them at all costs unless you want to spend a month on calls and writing emails without any response. In unlikely case they want to contact me: event # is 7123585018. Reviewed on: 24th May 2023

Unethical company. Total scammers

I wish I had read these reviews previously. Do not go near this company. 100% scammers. Everything written by others has been my experience too. I made a legitimate claim for an overseas medical emergency and they have made the process as painful and difficult as possible. They don’t answer emails, phone lines are near impossible to get through on and they have missed every deadline or broken every promise along the way. I’m 4 months into the claim and still without the £2k I’m owed, now with legal action being threatened by the overseas hospital. I am going to make a claim to the financial ombudsmen and i suggest others here do the same. In fact, if we all approached together this would be a much more powerful statement and testament to the company's unethical activity. I have also requested my case file and phone recordings to start building the case and showing the evidence that they've misled and acted (most likely on purpose) in a way that has made the process impossible to move forward. Reviewed on: 28th March 2023

Unethical scammers

Not worth it

Taken almost 4 months to get anywhere with a claim of stolen items when on holiday and trying to only give me 50% of what the items are worth. Endless chasing of emails, back and forth, phone calls. Such a hassle to get anywhere and are rude on the phone. Haven't come back to any of my complaints either. Reviewed on: 7th January 2023

18 weeks later, still waiting!!!!

EIGHTEEN WEEKS LATER I am still waiting for a response to a claim for cancellation of our holiday (due to getting covid the day before). Appalling customer service and lack of communication. Ended up having to deal with AXA through buying travel insurance with Coverwise. Reviewed on: 20th October 2022

Con bad customer service

4 months do not answer phone or emails Reviewed on: 13th October 2022

Policy didn't cover total cruise cost

Bought cruise insurance as recommended by Tui Cruise. However not until Mum died and I reread the policy, did I realise that cover was less than cruise cost. Feel cheated. Reviewed on: 13th September 2022

Please spare yourself trouble: Avoid purchasing AXA health insurance

I recently decided to write a negative review of Axa Insurance company after the company disallowed my claim and canceled my medical insurance policy. I hope this account will be instructional for those seeking travel insurance, which was my position three months ago in June2022. Axa disallowed compensation for medical bills, giving the reason that I failed to purchase a travel insurance policy the day before leaving Los Angeles for Sydney. They wrote to state that buying the policy on the same day as my departure (although it was purchased hours before the flight left the ground) disqualified me for compensation. This text below was copied from their cancellation letter sent on August 3rd, 2022: "We regret to inform you that the policy that you purchased on June 9th is ineligible due to you (sic) purchasing it the same day of your flight departure. Policies must be purchased with confirmed scheduled departure and return airfare tickets at least 24 hours prior to the scheduled departure date. Accordingly, we have cancelled the policy #2461716, effective immediately." I have looked exhaustively for information about this in the travel insurance policy guidelines provided by Axa and could not find any language that supports their position. In addition, I was issued an acceptance letter on June 9th, 2022. If purchasing a policy on the same day as departure disqualifies a customer, doesn't Axa have a responsibility to conduct due diligence before providing an acceptance letter? It's not as if it would have been difficult for them to find out, as the departure date and purchase date are both on the web application they provided. Axa disallowed my claim based purely on their need to avoid honoring the financial commitment they voluntarily undertook when they sent a letter of acceptance. Both documents, the acceptance letter and the travel insurance policy, fail to support their denial of my claim. I am writing an appeal to Axa to ask them to review the claim and have also engaged the services of an attorney to sue to obtain compensation. Whatever the outcome of my efforts, I hope to communicate to others about Axa's refusal to provide claim coverage. Insurance companies shouldn't be allowed to do what Axa has done, i.e., make money on a policy that offers an illusion of safety without actual coverage. Companies that deliberately and willfully place their customers in such financial danger should not be allowed to conduct business. Most people would happily pay more for insurance that does what it says it will do, and hopefully, this message will reach others in time for them to become aware of the problem before they make choices concerning the purchase of insurance. Reviewed on: 3rd September 2022

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