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Aviva: Travel Insurance reviews

Name: Travel Insurance
Rating: 3.05 (38 reviews)

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2.67

Based on 38 reviews, last reviewed 16th Jun 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

39%

Latest highest rating:

5

I had to make a claim. I had to make a claim. There was no problem. Claim paid in 3 days Reviewed on: 25th September 2024

Latest lowest rating:

1

Don’t waste your money Has medical travel insurance, went to Spain fractured ankle got told I had to use my ghic (free nhs) and then told to fly back to U.K. arrived in U.K.... Read more Reviewed on: 3rd June 2025

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Aviva Travel Insurance reviews (38)

Not fit to Fly injury claim, loss £151.00

Make sure you screenshot and save to your photos all of your holiday booking details. Insurance Policy through Nationwide Flex A/C. Paid £60 extra for our health conditions. Had not fit to fly claim due to fall. Cost £25 for a Drs letter, not claimable. They’ve stopped £100 excess off it. They’re stopping £26 airport duty, (APD) so I’ve just had to send an email to jet2 customer services to claim that back from Birmingham airport, they take 28 days to deal with your emails!! Found out on the internet they charge £25 admin fee, so wasn’t worth claiming. Has taken 3 weeks to sort out, emails with automated replies. . Chased up by telephone, dealt with very helpful man Michael, queried the date I actually booked the holiday on last year. I should be refunded in next 5 to 10 days. Loss £151.00 off the original claim. Ongoing hospital treatment. Reviewed on: 16th June 2025

Don’t waste your money

Has medical travel insurance, went to Spain fractured ankle got told I had to use my ghic (free nhs) and then told to fly back to U.K. arrived in U.K. for treatment to be told that they don’t pay for treatment in U.K. and you can’t fly back what a sham! Don’t waste your money on Aviva travel insurance in Europe Reviewed on: 3rd June 2025

They tried so hard to avoid paying claimsnt

It’s just a useless company with useless staff. The process was so slow intentionally as they are trying really hard to not paying up the claims. They asked for ridiculous documetations. Reviewed on: 17th May 2025

Just time wester 00000 star Kdhjjdjhsjkabvsbnsnsn rb...

Just time wester 00000 star Kdhjjdjhsjkabvsbnsnsn rbhirkwvvz kzjxbvsvzjjxjfbkfuhefahueovsyzaveidovsnsisbrhirhebisbbdjrobsiwbeiosgwvejrujdinsbzhjskrnduhsvrvodilfnjsiakksjsbdbjsiebhsjsjskbsdhydbnsksnlapjwhejshjahs Reviewed on: 1st May 2025

Had Aviva travel insurance through nationwide.

Had Aviva travel insurance through nationwide. Had to pay supplement of £30 to cover medical . Cancelled flex plus account within days but Aviva would not refund my payment Reviewed on: 26th February 2025

Worst experience ever. Aviva travel insurance

Worst experience ever. Bag has been stolen from plane. Reported straight away, and it took more than 25 emails, 10 phone calls, 1 hour interview and 5 months waiting time to receive compensation for 7 items from 10 (all doc has been provided in time). Reviewed on: 10th October 2024

I had to make a claim.

I had to make a claim. There was no problem. Claim paid in 3 days Reviewed on: 25th September 2024

VERY GOOD TRAVEL INSURANCE AND GOOD VALUE

VERY GOOD TRAVEL INSURANCE AND GOOD VALUE Reviewed on: 5th September 2024

Aviva travel

Useful advice and quick responses each time l contact Aviva. Even renewal is quick and easy and hassle free. I have never needed to make a claim as yet but l can see from.reading about the process that it is straight forward Reviewed on: 4th September 2024

They are good in what they do and what they offer.

They are good in what they do and what they offer. Reviewed on: 24th August 2024

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