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Aviva: Travel insurance reviews

Name: Travel insurance
Rating: 3 (41 reviews)

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2.60

Based on 41 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

42%

41%

Latest highest rating:

5

Just cancelled a holiday due to hospital stay . Just cancelled a holiday due to hospital stay . Aviva excellent paid out within 5 days, sent paper work claim completed . While my daughter been wait... Read more Reviewed on: 14th August 2025

Latest lowest rating:

1

Extremely poor Extremely poor Deric de. Had to re submit information multiple times. No communication with each other and kept being asked the same questions. Very s... Read more Reviewed on: 5th September 2025

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About this product

Aviva Signature travel insurance covers you for up to £10m for illness and injury.

Cover is available for annual multi-trips and single trips. You can tailor your Aviva Signature travel insurance policy and buy optional extras for things like winter sports or additional protection for your belongings.

Aviva Signature travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Travel insurance reviews (41)

Woefully inadequate insurance - have had Aviva World...

Woefully inadequate insurance - have had Aviva Worldwide Travel Insuance for 20 years and have just had to use it and found it to be terrible. £200 cover for stolen passports - to include emergency do mental. (£100), accommodation(you need at least 3 days) and flight home (don’t make me laugh). When I get home I’m changing my bank account, my insurance and recommending everyone I know to not touch TSB or Aviva with a barge like. What a bunch of charletons - you should be ashamed. Reviewed on: 19th February 2024

Easy to use and helpful

I had my phone damaged when I was on holiday and got myself a refurbished like for like phone and thought I would have a battle get the money but no very quick and helpful just sent what was asked and then money was paid ( always replace with refurbished dont ask for new ) Very happy Reviewed on: 27th October 2023

Aviva are more interested in finding someone else to pay your claim than paying for it themselves

Having a genuine claim with a flight cancelled due to a fire at Luton Airport, Aviva have not tried to validate my claim, but told me to speak to multiple other parties before they will even consider it. What is the point in paying for travel insurance if all Aviva do is adopt a sloped shoulder approach to the claims. I am very very disappointed with there service and will be reviewing all my other products that I have with this company Reviewed on: 17th October 2023

Great company

Easy to deal with. No complaints at all Reviewed on: 25th August 2023

Avoid!Appalling Customer Service

Avoid Aviva Travel Insurance!The policy is useless and the staff are aggressive and rude. They refuse to pay out for genuine cases. I lost £4000 that I should have got back from this appalling company..Beware! Reviewed on: 2nd June 2023

AVIVA WILL PICK AND CHOOSE WHO TO PAY OUT!

⚠️WARNING!! DO NOT GET TRAVEL INSURANCE WITH Aviva!!! ⚠️ Absolute disgrace of an insurance company! Had to make a claim on our travel to Kenya in Dec 22 due to our original flights being cancelled as travel agent went under administration. Having internal flights and accommodation already booked and non refundable, we ended up paying triple the price for new flights to Kenya less than a month before we were meant to travel. Started a claim with Aviva along with our friends who we were traveling with and also had a policy with Aviva - to cut a long story short - they got their claim which was a higher value to ours and we’re now still fighting to get our money back in difference in flights we had to pay! EXACTLY THE SAME CLAIM, two families, they got paid by Aviva we didn’t!! Where is the justice in that??!! DO NOT GET TRAVEL INSURANCE WITH AVIVA, they will pick and choose who they will pay out!!! This has left us with a massive financial burden to not mention massive stress, after what was meant to be a holiday of a lifetime! Reviewed on: 3rd March 2023

Ridiculous and disgusting.

These people are disgusting. They put myself and my partner(who has had a stroke) through torture and painstaking questions and time, in order to discredit us and try to make us drop our legitimate claim. The tactics involved, repeated non pertinent questions, that made us feel like liars and cheats. At one point they had my partner and I sitting in a car for 75 minutes answering questions. Despicable crowd. Please stay away from them. Reviewed on: 26th February 2023

Cannot get refund

Had to cancel my travel insurance because of my husbands was told he could not fly. Aviva refused to pay any of the policy back even though I cannot use it . Reviewed on: 10th November 2022

Daylight Robbery

Last years holiday insurance was £200.10 for annual cover. I didn't get a renewal quote by email or post so I forgot it was due. When I phoned them about 3 weeks later they said it would have to be a new quote. They quoted £331.16 for 1 WEEK and £560,36 for a YEAR for european travel. Over the last 10 years I've had Home, Holiday & Car insurance with them. But they have know lost it all. I got cover from Allclear for a third of the price with the same amount of cover. Reviewed on: 19th October 2022

Anna

The worst thing I have ever met! Ignoring medical reports and they dont care about medical state of patients! Doing a problem with repatration! Unlogicly extending all cases! nasty and rude! Reviewed on: 21st August 2022

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