Our hand luggage was lost travelling to our return f...
1
Our hand luggage was lost travelling to our return flight. Our original 8pm flight the previous day was aborted and we had to stay in a hotel which we reached at 4am. We were up at 6.30 for our new return flight at 10.30am. The bus provided didn’t get us to the airport till 15 minutes before takeoff. We were tired, frazzled and worried we would miss the flight so somewhere between the bus and getting wheelchair assistance the bag was l.ost. There was no time to report it as the plane was being held for us. This was February 2023 and Aviva could not have been more difficult regarding our claim. We are in our eighties and this is the first travel claim we have had. Giving up on it now as we can’t do with the stress but I wouldn’t touch them with a barge pole again
Reviewed on: 23rd March 2024
