Smart Money People Logo
Go to business site
Share this page
Link copied

Goodtogoinsurance.com: Travel insurance reviews

View other Goodtogoinsurance.com products
4.84
Based on 6,040 reviews, last reviewed 11th Nov 2025
37% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to organise and pay for in one place nice conta... Easy to organise and pay for in one place nice contact person Reviewed on: 22nd October 2025
Michael Scarle's avatar
Michael Scarle

Latest lowest rating:

1

Should be renamed Not Good To Go I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being delayed. I was travelling overla... Read more Reviewed on: 11th November 2025
Diane C's avatar
Diane C
Read all reviews Write a review

About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

Review Goodtogoinsurance.com: Travel insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Goodtogoinsurance.com Travel insurance reviews (6040)

Should be renamed Not Good To Go

1
I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being delayed. I was travelling overland from Italy and the first train was delayed by 28 minutes meaning I missed my connecting trains and had to stay in Paris overnight. As they were different train companies, they did not honour the original tickets and my expenses were over £300. Despite purchasing their Gold cover and additional missed connection cover, Good to Go have declined my claim saying that they do not insure the trip back and that I would have to be delayed for 12 hours (I was!) and not 28-minutes. The second claim is a medical one and despite getting all paperwork to them in June and paying for them to see my medical records from my GP, I am still waiting for their decision. They have repeatedly asked me to resend documents. And despite saying in all emails that they will respond within 14 days, they do not! They repeatedly say that they are dealing with a number of claims. This should be a straight forward claim as I had to have 10 days of treatment from the hospital after having a bad reaction to bites. Reviewed on: 11th November 2025
Diane C's avatar
Diane C

Misleading Loyalty Discount

1
I’m a returning customer, having just come back from holiday a couple of weeks ago, my previous Goodtogoinsurance.com policy only ended on Tuesday 28th October 2025. So when I got an email at 9am this morning saying: “Here’s a LOYALTY DISCOUNT for your next trip, Get 20% off the base premium of your next travel insurance policy!” …I thought, fair enough, nice to see a bit of appreciation for returning customers. Fast-forward about an hour and a half later, I ran a new quote. And guess what? No 20% discount to be found anywhere. The price was virtually identical to my last policy, which had ended only two weeks ago. So, off to live chat I go. The agent (who, to be fair, was perfectly polite and just doing their job) informs me that the company increased its base rates on 27/10/2025 due to “rising global healthcare costs” and “industry-wide claims.” Apparently, the “20% discount” was added after that increase. So just to be clear: They’ve hiked the base rate, then sent out an email shouting about a 20% discount and within a couple of hours of that email arriving, my quote still comes out at the same old price. Amazing how “rising global costs” can jump that fast between breakfast and lunch, isn’t it? If this is what they call a “loyalty reward,” I’d love to see how they treat new customers. I’m not blaming the chat agent, they were fine but the company’s marketing is completely misleading, especially for people like me managing long-term medical conditions who already pay a premium for honest cover. When you’re forking out £840 for a 10-day trip, every pound counts, and false discounts like this just leave a sour taste. I’ll be sharing this across other platforms so other travellers aren’t taken in by these “offers.” Verdict: 1 out of 5 – Misleading promotion, zero transparency, and no genuine loyalty benefit. Reviewed on: 7th November 2025
PETE's avatar
PETE

Easy to organise and pay for in one place nice conta...

5
Easy to organise and pay for in one place nice contact person Reviewed on: 22nd October 2025
Michael Scarle's avatar
Michael Scarle

Top Travel Insurance

5
Goodtogo offer the level of cover i need at a competitive price! Reviewed on: 22nd October 2025
Ray Jones's avatar
Ray Jones

medical conditions covered!

5
They insure all my medical conditions at a reasonable price. Reviewed on: 19th October 2025
Caroline 's avatar
Caroline

The best experience.

5
The best experience. A great deal better customer care than Staysure Reviewed on: 18th October 2025
Tony Crookes's avatar
Tony Crookes

Over 75 and need cover for up to 60 days.

5
I am over 75 and was finding it difficult to get travel insurance that covered up to 60 days which was affordable. Twice a year I do charitable work in Africa for a registered U K charity but pay all my own expenses, so have limited funds. Reviewed on: 18th October 2025
Anne's avatar
Anne

Lovely lady on the end of the phone very helpful...

5
Lovely lady on the end of the phone very helpful Reviewed on: 17th October 2025
linda hale's avatar
linda hale

Went online to get a quote and couldn't believe the...

5
Went online to get a quote and couldn't believe the value for money had to phone to confirm the price was correct Took out policy and then changed my mind to an annual as booked another holiday not only did they refund all money paid and let me change to an annual but we're extremely helpful and processed everything with ease at a great price Reviewed on: 17th October 2025
Christine M's avatar
Christine M

I had not made a claim.

4
I had not made a claim.Teliphone call to get details was very good.premium was good for same benifit on other copititors!. Reviewed on: 15th October 2025
ashok raut's avatar
ashok raut

Review Goodtogoinsurance.com: Travel insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill