I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being... I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being delayed. I was travelling overland from Italy and the first train was delayed by 28 minutes meaning I missed my connecting trains and had to stay in Paris overnight. As they were different train companies, they did not honour the original tickets and my expenses were over £300. Despite purchasing their Gold cover and additional missed connection cover, Good to Go have declined my claim saying that they do not insure the trip back and that I would have to be delayed for 12 hours (I was!) and not 28-minutes. The second claim is a medical one and despite getting all paperwork to them in June and paying for them to see my medical records from my GP, I am still waiting for their decision. They have repeatedly asked me to resend documents. And despite saying in all emails that they will respond within 14 days, they do not! They repeatedly say that they are dealing with a number of claims. This should be a straight forward claim as I had to have 10 days of treatment from the hospital after having a bad reaction to bites. Read more Read less

I’m a returning customer, having just come back from holiday a couple of weeks ago, my previous Goodtogoinsurance.com policy only ended on Tuesday 28th October... I’m a returning customer, having just come back from holiday a couple of weeks ago, my previous Goodtogoinsurance.com policy only ended on Tuesday 28th October 2025. So when I got an email at 9am this morning saying: “Here’s a LOYALTY DISCOUNT for your next trip, Get 20% off the base premium of your next travel insurance policy!” …I thought, fair enough, nice to see a bit of appreciation for returning customers. Fast-forward about an hour and a half later, I ran a new quote. And guess what? No 20% discount to be found anywhere. The price was virtually identical to my last policy, which had ended only two weeks ago. So, off to live chat I go. The agent (who, to be fair, was perfectly polite and just doing their job) informs me that the company increased its base rates on 27/10/2025 due to “rising global healthcare costs” and “industry-wide claims.” Apparently, the “20% discount” was added after that increase. So just to be clear: They’ve hiked the base rate, then sent out an email shouting about a 20% discount and within a couple of hours of that email arriving, my quote still comes out at the same old price. Amazing how “rising global costs” can jump that fast between breakfast and lunch, isn’t it? If this is what they call a “loyalty reward,” I’d love to see how they treat new customers. I’m not blaming the chat agent, they were fine but the company’s marketing is completely misleading, especially for people like me managing long-term medical conditions who already pay a premium for honest cover. When you’re forking out £840 for a 10-day trip, every pound counts, and false discounts like this just leave a sour taste. I’ll be sharing this across other platforms so other travellers aren’t taken in by these “offers.” Verdict: 1 out of 5 – Misleading promotion, zero transparency, and no genuine loyalty benefit. Read more Read less