Still Waiting On Claim NINE Months Later

After having to escape Cyprus in March due to Covid as everything was shutting down. I contacted Asda Insurance and followed there instructions for Claim. I sent Paperwork out of costs by Registered Mail. It arrived on the 1st of April, couple of days... Read more

After having to escape Cyprus in March due to Covid as everything was shutting down. I contacted Asda Insurance and followed there instructions for Claim. I sent Paperwork out of costs by Registered Mail. It arrived on the 1st of April, couple of days after closing due to Covid. Paperwork was left! In offices with no arrangement of pic ups of Claims, stranded there which delayed it by 7 weeks. Sending information via internet and then it seems I had to wait again until Offices opened again for them to open original paperwork. SEVEN Months Later, after being told on Three Ocations Claim was being Prioritized I am still waiting. Please read Trust Pilot, this is a Shamefully Bad Company. I am shocked Asda Allows it to use there name. Stay Clear!!. Please.

Reviewed on 23rd December 2020

Charlie Hill

Disgraceful claims ssrvice.. 6 months on and still no answer

my flight back from New Zealand was cancelled when Oz temporarily suspended transit flights ( was going via Sydney) That was on 23rd March 2020. It is now 23rd Sept .. a full 6 months on and I am still awaiting a decision on my claim. To date they... Read more

my flight back from New Zealand was cancelled when Oz temporarily suspended transit flights ( was going via Sydney) That was on 23rd March 2020. It is now 23rd Sept .. a full 6 months on and I am still awaiting a decision on my claim. To date they have initially failed to log my claim ( admin error so they tell me) , i re sent it immediately ti be told that it would be at least 28 working days before they got to it....then had email saying there was no attachment... spoke to them and they apologised saying yes they can see it now!..Have rung them countless times to be told it would be escalated... and then prioritised....but still to hear from them. I raised a complaint, but 4 weeks letter got letter sayibg sorry cant deal with your complaint inside the 56 day time period!. Still waiting!!.. Having read these reviews it would have been nice to think someone from ASDA would be reviewing negaitive social media content like this... but doesnt look like they care
Avoid at all costs

Reviewed on 23rd September 2020

Richard

I have only given Asda 1 star because of the requirement to give a rating.

My wife and I are owed nearly £600 in returned holiday deposits following the decision by Asda to cease issuing their credit card. The card operation ceased on 13 June. It is now 8 September and we are still waiting for the money to be refunded by ... Read more

My wife and I are owed nearly £600 in returned holiday deposits following the decision by Asda to cease issuing their credit card. The card operation ceased on 13 June. It is now 8 September and we are still waiting for the money to be refunded by Creation Finance who operated the card on Asda’s behalf. Asda have abdicated responsibly saying that the issue lies with Creation and not them. If this is an indication of how Asda operate their financial schemes I would not touch any of them with a barge pole.
There must be more trustworthy companies out there.

Reviewed on 8th September 2020

Graham Newton

Dreadful

Paid for superior service absolute joke you get passed around different companies when you need to claim... Read more

Paid for superior service absolute joke you get passed around different companies when you need to claim
They take ages replying back and don’t want to pay out
Avoid at all costs
I got conned thinking it was Asda I was dealing with it’s not they pass you to another company when you need medical care

Reviewed on 25th August 2020

Anita

Awful

You take travel insurance out in case something happens you can get reimbursed, yet when you need it they are not there and refuse to do anything. What is that point is the point of paying the money for nothing. Unhelpful service

Reviewed on 11th August 2020

Kitkat

poor , long , bad

4 months solving problem , Travel Claims Services worst ever

Reviewed on 13th July 2020

Jack

Appalling service

I needed to make a claim, due to unfortunate circumstances. They had a bad exchange rate, plus don’t want to pay out! Cheap price, cheap service, cheap people.

Reviewed on 10th June 2020

Tylismaty

customer services

Trying to make a claim is ridiculous 4 days been trying to get through They don’t even reply to email Disgusting

Reviewed on 25th March 2020

Panczyszyn Pixie Sonia

Great insurance

When we got our insurance the lady on the phone was very helpfull explaining everything clearly.

Reviewed on 2nd September 2019

Tracey Jones

Great price for great cover

Found great price on a comparison web-site and was amazed at the levels of cover provided for such a competitive price!

Reviewed on 18th July 2019

Richard C

Luckily not need to test the service yet :)

Not the greatest review I'd admit - they were competitive on price, swift for the policy but luckily I haven't had to test the full service as of yet. May it stay that way :)

Reviewed on 11th July 2019

Adrian Lowe

Amazing service

I purchased the annual platinum level, offering a reasonably good policy and lower price compared to my previous insurances.

Reviewed on 11th July 2019

Jackson

Travel insurance

Whilst having travel insurance with asda we had never had to use it in the past, but I took ill in Cyprus and we had a lovely man who phoned each day to see how we were getting on, and he reassured us he would get us flights home if needed as we did... Read more

Whilst having travel insurance with asda we had never had to use it in the past, but I took ill in Cyprus and we had a lovely man who phoned each day to see how we were getting on, and he reassured us he would get us flights home if needed as we did not know if I would get out of hospital on time. It was a worrying time and Asda put our minds at rest.

Reviewed on 11th July 2019

jackie

Great Value

ASDA money offered great value on their worldwide cover. Which I needed a high medical cover for a recent trip back packing across many African countries. Excellent price and very competitive in comparison.

Reviewed on 10th July 2019

Sally

Comprehensive cover

Straight forward, simple travel insurance at a reasonable price. Includes snow sports.

Reviewed on 9th July 2019

u18am5

I have used Asda insurance for 2 years now and i am very pleased with the service they provide

I am 72 years old and appreciate help and advice when taking out insurance. I found Asda very polite and they gave me assistance in understanding all the questions involved when taking out an insurance policy. The operator was very pleasant and I was... Read more

I am 72 years old and appreciate help and advice when taking out insurance. I found Asda very polite and they gave me assistance in understanding all the questions involved when taking out an insurance policy. The operator was very pleasant and I was very pleased with the way I was treated.

Reviewed on 9th July 2019

MARY ANGELA DAVIS

Top Class

Absolutely easy company to work with

Reviewed on 9th July 2019

Adam J Croft

Simple, direct, easy to understand, no fuss

The essential aspect for me is that I could easily find the six or so key points in the policy that were of material interest to me.

Reviewed on 9th July 2019

John Brady

Great value insurance tailored to the individual

My husband has a range of complicated medical conditions. The ASDA Money representative explained everything clearly and helped us to make our application with no fuss. I searched extensively to find the best value holiday insurance. The ASDA... Read more

My husband has a range of complicated medical conditions. The ASDA Money representative explained everything clearly and helped us to make our application with no fuss. I searched extensively to find the best value holiday insurance. The ASDA Money travel insurance package we chose covered all of our needs. We have been with ASDA for three years now, and they have yet to be beaten on price.

Reviewed on 8th July 2019

Sarah

PEACE OF MIND

I am happy to recommend ASDA TRAVEL INSURANCE, because I found the service to be easy to set up and tailor to my needs. I had to inform the agents about a medical condition I unfortunately contacted and they altered my policy at a reasonable cost to... Read more

I am happy to recommend ASDA TRAVEL INSURANCE, because I found the service to be easy to set up and tailor to my needs. I had to inform the agents about a medical condition I unfortunately contacted and they altered my policy at a reasonable cost to accommodate me , giving me peace of mind knowing I was covered by the insurance should I fall ill on holiday.

Reviewed on 7th July 2019

Robert Wilson