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Cedar Tree: Travel Insurance reviews

4.84
Based on 436 reviews, last reviewed 19th Sep 2023
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Latest highest rating:

5

Simple, economical plans They have a good range of products and it is very easy to see which one will suit you for each trip. They also have an excellent range of benefits and... Read more Reviewed on: 27th August 2023
Gina Bailey's avatar
Gina Bailey

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023
SARAHp's avatar
SARAHp

About the Travel Insurance

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Cedar Tree Travel Insurance reviews (436)

Very upsetting and disappointing experience

1
I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023
SARAHp's avatar
SARAHp

Dont make a mistake when making a claim

1
don’t make a mistake when claiming Everything was good until I tried to make a claim. Cedar was going to pay my claim and during the process of filling out bank details two of the numbers of the bank account transposed the wrong way around and the money due was paid into the wrong account. Despite telling them almost straight away they had a very poor attempt of claiming the money back so I never received my money and someone else took my money. What’s frustrating is there is no checks so if you make a mistake it’s your fault and nothing they can do as they won’t pay a claim twice. Not happy as it was a lot of money. Reviewed on: 31st August 2023

Simple, economical plans

5
They have a good range of products and it is very easy to see which one will suit you for each trip. They also have an excellent range of benefits and rewards. Reviewed on: 27th August 2023
Gina Bailey's avatar
Gina Bailey

Painless claims process

5
I had to file not one but two claims after a recent trip and both were paid out within days. My renewal comes up in a couple of week and it's cheaper than last year. Very happy with Cedar Tree will stay with them. Reviewed on: 22nd August 2023
Kay M's avatar
Kay M

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