Cedar Tree Travel Insurance Reviews

Ratings based on 429 reviews Last review 1 month ago

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can ...

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Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

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Your Travel Insurance Reviews (429)

26th August 2020

Poor

Purchased travel insurance policy via Top Cashback and was happy to pay that little bit more for the policy on the understanding that I would receive cashback from Top Cashback as an incentive. Cedar Tree, I am told by Top Cashback, refused to...

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Purchased travel insurance policy via Top Cashback and was happy to pay that little bit more for the policy on the understanding that I would receive cashback from Top Cashback as an incentive. Cedar Tree, I am told by Top Cashback, refused to acknowledge the fact that I had gone through Top Cashback (which I did) and so refused to pay cashback. Very disappointed.

16th August 2020

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t kn...

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I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails).
Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree.

‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’

27th March 2020

DO NOT PURCHASE FROM THEM

Purchased insurance for a holiday to Australia scheduled in March 2020. Absolutely awful service. On hold for 3 hours 40 minutes to make a claim. When the lady answered I could hear people laughing in the back ground, clearly too busy to answer the...

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Purchased insurance for a holiday to Australia scheduled in March 2020. Absolutely awful service. On hold for 3 hours 40 minutes to make a claim. When the lady answered I could hear people laughing in the back ground, clearly too busy to answer the phone.

Waited a week for a claims pack to arrive via email, no sign of it so tried to call again. Gave up after a few hours!

29th August 2019

Best Experience

It's always hassle free and stress free travel for me. I don't need to run to different insurance companies for each and every issue I faced whether traveling, health, gadget, etc all in one place. Best experience using this insurance.

28th August 2019

Good company

I have been with them for a couple of years now. Last year I made a claim as my son fell ill during our holiday in Thailand. Everything went smoothly, they communicate well, I got all money back very quickly.