don’t make a mistake when claiming Everything was good until I tried to make a claim. Cedar was going to pay my claim and during... don’t make a mistake when claiming Everything was good until I tried to make a claim. Cedar was going to pay my claim and during the process of filling out bank details two of the numbers of the bank account transposed the wrong way around and the money due was paid into the wrong account. Despite telling them almost straight away they had a very poor attempt of claiming the money back so I never received my money and someone else took my money. What’s frustrating is there is no checks so if you make a mistake it’s your fault and nothing they can do as they won’t pay a claim twice. Not happy as it was a lot of money. Read more Read less

They have a good range of products and it is very easy to see which one will suit you for each trip. They also have... They have a good range of products and it is very easy to see which one will suit you for each trip. They also have an excellent range of benefits and rewards. Read more Read less

I had to file not one but two claims after a recent trip and both were paid out within days. My renewal comes up in... I had to file not one but two claims after a recent trip and both were paid out within days. My renewal comes up in a couple of week and it's cheaper than last year. Very happy with Cedar Tree will stay with them. Read more Read less

I’ve developed a health condition and tried to flag this up to my old travel insurance provider. They were completely useless and wanted to charge... I’ve developed a health condition and tried to flag this up to my old travel insurance provider. They were completely useless and wanted to charge me a huge amount to retain my cover. Cedar were much better value and they’re customer service is infinitely better Read more Read less

Such an easy and helpful experience!

Hello, We used your so called “company” for insurance services for travel. We will leave same review we gave KLM ie no stars on trust... Hello, We used your so called “company” for insurance services for travel. We will leave same review we gave KLM ie no stars on trust pilot for you and worst ever service we have received. Wait over 5 months and don’t get proper money back or comms. Chasing all the time for lies told and empty promises. Disgrace and robbing company using covid as a poor excuse for not answering or replying or dealing with matters. Take the money then no service after. We will leave bad reviews on all forums and travel sites you are listed on to warn other customers of the non existent service. Claim no. was 21538822 # Read more Read less

Really easy process and clear illustration of what i was getting with my travel insurance

Purchased travel insurance policy via Top Cashback and was happy to pay that little bit more for the policy on the understanding that I would... Purchased travel insurance policy via Top Cashback and was happy to pay that little bit more for the policy on the understanding that I would receive cashback from Top Cashback as an incentive. Cedar Tree, I am told by Top Cashback, refused to acknowledge the fact that I had gone through Top Cashback (which I did) and so refused to pay cashback. Very disappointed. Read more Read less

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico... I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Read more Read less