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Virgin Money: Travel Insurance reviews

2.23
Based on 87 reviews, last reviewed 10th Feb 2024
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
24%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
3%
See only 1 star reviews
65%

Latest highest rating:

5

Competitive Virgin Travel Insurance provides comprehensive coverage options, competitive pricing, and efficient customer service. I appreciate the ease of purchas... Read more Reviewed on: 24th August 2023
Chris's avatar
Chris

Latest lowest rating:

1

2 MONTHS STILL NO CAR! 2 months still no car. Comprehensive insurance premium package. Hemoraging money, resulting in business collapse. Severely bad customer service. Bad c... Read more Reviewed on: 10th February 2024
darryl w's avatar
darryl w

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Virgin Money Travel Insurance reviews (87)

2 MONTHS STILL NO CAR!

1
2 months still no car. Comprehensive insurance premium package. Hemoraging money, resulting in business collapse. Severely bad customer service. Bad complaints system. Lack of care. Bad repairers. Non English speaking. Reviewed on: 10th February 2024
darryl w's avatar
darryl w

Waiting, Waiting, Waiting.....

1
Waited 3 hours to speak ro someone. Had 5ried Chat but they told me I had to go through phone call. Have tried calling at 5 different times of day only to hear same message... Sorry, we are receiving a large volume of calls at present! There need to be government standards. For call centre response times. Virgin..... You are a disgrace. Reviewed on: 6th February 2024
David M's avatar
David M

ON HOLD FOR AN HOUR BEFORE GIVING UP!!!!

1
Me and a few friends are going to Morzine in June mountain biking......I need travel insurance so looked at Virgin money website......Website pretty easy enough to navigate and seemed a good choice......Needed to clarify whether the bike I'm hiring while over there which is an expensive one at £5500 would be fully covered........I've just spent 55 minutes on hold waiting to speak to a customer service rep........I started at 5 people in the queue and ended up at position 2 before hanging up after reading all the negative comments on here.........I'll go elsewhere Richard....F@@king waste of an hour!!!! Reviewed on: 30th January 2024
Michael J's avatar
Michael J

Clowns..SAVE YOUR MONEY, DONT USE VIRGIN INSURANCE TRAV

1
Made a claim with their travel insurance policy. Online form does not work. Rang service number and they said its fine they got the details. Claim submitted Oct 23 and one response since, now Jan 24. Waste of time, DO NOT BUY, save your money, your money will be better off with a smaller unknown company compared to these clowns. Reviewed on: 17th January 2024
S K's avatar
S K

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