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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.23 (97 reviews)

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2.01

Based on 97 reviews, last reviewed 3rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Very slick website to set up travel insurance but.... Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the me... Read more Reviewed on: 3rd February 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Travel Insurance reviews (97)

Very slick website to set up travel insurance but....

Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the medical declaration. Then "you are number one" in the queue for 40 minutes to get it sorted out. Reviewed on: 3rd February 2025

They will not grantee payment prior to treatment

They will NOT garnered payment until you have already undergone treatment. Leaving you in a position for them to decline your payment and play the waiting game. They scammers as they request a medical report before they will provide the hospital with guarantee of payment, so your in a position where they send you to an expensive private hospital for treatment then they turn around and say “actually we might not pay, you do it first then I’ll decide” Reviewed on: 27th December 2024

Was taken into hospital virgin money sorted out all...

Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Love the portal. Easy use

Love the portal , easy to use and lots of information. Competitive quote for the family cover I needed. Reviewed on: 4th September 2024

When is travel insurance NOT travel insurance ?

I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my medical status shortly after the injury. I was advised to cancel my policy because they could no longer insure me for my said medical condition! Despite no substantial result by discussing my only offered option of cancellation with 2 different operators; I then asked to speak with a manager. Admittingly my booked call-back came within the 2-3 days; but I remain baffled ,as to why; when I was effectively insured with them; they had no intentions of continuing to insure me or reassure me during my already traumatic event. The supervisor that rang me informed me that it was a clause on page 14 of my policy that covered THEM against failing to provide me with further cover. I was refunded pro-rata, which meant they returned my money, MINUS a sum which took me up until the end of july. I asked that ALL my money be refunded since the policy was effectively nul and void and had no benefit to my security of possible cancellation of trip due to injury. The manager explained that she was personally unable to approve full refund , but would try to get the remaining money by raising my request as a complaint. That was in excess of 2 weeks ago. I won't hold my breath. Reviewed on: 30th August 2024

Virgin Travel Insurance

I took out insurance with Virgin travel before a holiday to Crete in April. Firstly the product is good and it is reasonably priced. That said the service I received after I was hospitalised for 8 days was abysmal. It took me over 2 months to receive the monies due to me after many emails and telephone approaches. No one seems to carry any authority and agents constantly ask for information which has already been supplied, no one reads the file. For the foregoing I would definitely not recommend Reviewed on: 11th July 2024

Great value for money compared to other travel insur...

Great value for money compared to other travel insurance companies and excellent customer services when making contact with them. Reviewed on: 17th June 2024

This is like not taking any insurance

My outgoing flight was cancelled after reaching airport. Flight company and this insurer were not ready to reimburse expenses incurred for my family to travel to the airport and back. There is no way to contact this insurer via phone. Once the claim is raised along with all the receipts etc, they took one month to respond back that they will not reimburse and airline has to reimburse. Everytime I reply to their message, it takes minimum 2 weeks to respond. Absolutely pathetic customer service. I would have been better off not taking this insurance, at least I would have save some money and lot of time. Reviewed on: 22nd March 2024

If you think your cover you are so wrong .

If you think your cover you are so wrong . You may as will not have insurance. Dec was in hospital paid my medical bill virgin have not paid a penny Reviewed on: 10th March 2024

Do NOT use Virgin

I was knocked off my motorcycle by an out of control car whilst on holiday. It broke my femur in three places. Virgin Travel Insurance were contacted within 20 minutes of arriving in hospital. It took them eight days to turn down my claim. I was lying in hospital with a broken femur for three days before I had to pay for the operation myself. The call centre were appalling and their emails were illiterate. One person couldn’t even spell his own job title. Do not use this company, they are the worst of the worst. An absolute disgrace. Reviewed on: 29th February 2024

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