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Virgin Money: Travel Insurance reviews

2.19
Based on 90 reviews, last reviewed 22nd Mar 2024
No new 5 star reviews
in the past 90 days
250% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
23%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

Competitive Virgin Travel Insurance provides comprehensive coverage options, competitive pricing, and efficient customer service. I appreciate the ease of purchas... Read more Reviewed on: 24th August 2023
Chris's avatar
Chris

Latest lowest rating:

1

This is like not taking any insurance My outgoing flight was cancelled after reaching airport. Flight company and this insurer were not ready to reimburse expenses incurred for my family t... Read more Reviewed on: 22nd March 2024
Anil E's avatar
Anil E

About the Travel Insurance

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Virgin Money Travel Insurance reviews (90)

This is like not taking any insurance

1
My outgoing flight was cancelled after reaching airport. Flight company and this insurer were not ready to reimburse expenses incurred for my family to travel to the airport and back. There is no way to contact this insurer via phone. Once the claim is raised along with all the receipts etc, they took one month to respond back that they will not reimburse and airline has to reimburse. Everytime I reply to their message, it takes minimum 2 weeks to respond. Absolutely pathetic customer service. I would have been better off not taking this insurance, at least I would have save some money and lot of time. Reviewed on: 22nd March 2024
Anil E's avatar
Anil E

If you think your cover you are so wrong .

1
If you think your cover you are so wrong . You may as will not have insurance. Dec was in hospital paid my medical bill virgin have not paid a penny Reviewed on: 10th March 2024
BJJhewitt's avatar
BJJhewitt

Do NOT use Virgin

1
I was knocked off my motorcycle by an out of control car whilst on holiday. It broke my femur in three places. Virgin Travel Insurance were contacted within 20 minutes of arriving in hospital. It took them eight days to turn down my claim. I was lying in hospital with a broken femur for three days before I had to pay for the operation myself. The call centre were appalling and their emails were illiterate. One person couldn’t even spell his own job title. Do not use this company, they are the worst of the worst. An absolute disgrace. Reviewed on: 29th February 2024
Bob F's avatar
Bob F

2 MONTHS STILL NO CAR!

1
2 months still no car. Comprehensive insurance premium package. Hemoraging money, resulting in business collapse. Severely bad customer service. Bad complaints system. Lack of care. Bad repairers. Non English speaking. Reviewed on: 10th February 2024
darryl w's avatar
darryl w

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