Virgin Money Travel Insurance Reviews

Ratings based on 17 reviews Last review 2 weeks ago

Whether you’re seeking the sun, snow or city lights, Virgin Money has you covered. Choose from single trip, backpacker or annual multi-trip (with winter sports cover as standard). And with our annual multi-trip, kids get cover for free when travelling with paying parents or grandparents – up to three under 18’s per adult.

Brought to you by Virgin Money Travel Insurance, provided by InsureandGo and underwritten by MAPFRE Asistencia.

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Your Travel Insurance Reviews (17)

1st October 2017

Friendly company, easy to understand my purchase

I purchased good value travel insurance. Clear policy, easy to understand.

Reply from Virgin Money
Great to hear you're happy with your Travel Insurance policy Kathryn! Hope you have a fab holiday, just let us know if there's anything we can help with. Thanks, Jane
1st October 2017

Unexpectedly poor !

I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him ,...

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I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him , this is no longer their job despite you giving the details on the claim form. Claims are simply farmed out to a claims handler . They tried to wriggle out of paying and only with my persistance and additional information from the Oncologist did they finally pay.
Suggest you insure with somebody else , Virgin is just a front .

Reply from Virgin Money
Thanks for getting in touch Hazel. If you’d like us to take a look into this for you, just email your details to reviewhelper@virginmoney.com. Thanks, Jane
10th September 2017

Hugely Expensive

12 month travel insurance quote massively more expensive than other very similar products

Reply from Virgin Money
Thanks for getting in touch Alan. If there's anything you'd like us to take a look at, just get in touch at reviewhelper@virginmoney.com. Thanks, Jane
5th September 2017

Good value

Chosen through compare the market. Good value. Luckily did not need to use it, but I felt confident that if I had they would have been helpful

Reply from Virgin Money
Thanks for getting in touch! It's great to know we were able to get you sorted, hope you had a fab holiday Katie! Thanks, Jane
4th September 2017

Amazing for medical conditions

As a young person with pre-existing conditions; I can't access a lot of medical travel insurace specialists. Virgin Money is amazingly affordable and inclusive of all conditions - I never use any other company.

Reply from Virgin Money
Great to hear from you Emily, glad we were able to help get you sorted with your Travel Insurance! Hope you have an amazing time on holiday. Thanks, Jane
7th August 2017

Great benefits, competitive price

I have not yet put through a claim but the documents seem very sound and good value for money.

Reply from Virgin Money
Great to hear your feedback Daniela! You can keep an eye on our current offers and benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Hope you have a fab holiday! Thanks, Jane
20th July 2017

Friendly and efficient

Have always found them to be very efficient, get everything in order swiftly with no fuss.

Reply from Virgin Money
Great to hear from you Lance! Hope you have an amazing time on holiday, just drop us a message if there's anything we can do to help. Thanks, Jane
4th July 2017

Easy and affordable

Purchased an annual worldwide travel policy through virgin, the cover was easy to obtain, affordable and the documentation, easily accessible. Phoned virgin to clarify a winter sports condition and they answered the phone quickly and clarified the...

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Purchased an annual worldwide travel policy through virgin, the cover was easy to obtain, affordable and the documentation, easily accessible. Phoned virgin to clarify a winter sports condition and they answered the phone quickly and clarified the clause, great customer service.

Reply from Virgin Money
Great to hear you're happy with your Travel Insurance policy Jack! If you need to reach the team, you can call from abroad 24/7 on +44 207 748 8908. Have a fab holiday! Thanks, Jane
23rd November 2016

The absolute worst customer service

The service from this company has been so poor I almost don't know where to start! The right hand doesn't know what the left is doing, delay after delay with a very straight forward claim for delayed/damaged baggage. Apparently I should pursue the...

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The service from this company has been so poor I almost don't know where to start! The right hand doesn't know what the left is doing, delay after delay with a very straight forward claim for delayed/damaged baggage. Apparently I should pursue the airline, even though I bought insurance from Virgin. Mislaid paperwork etc. I was issued a cheque for 15 quid (to replace my suitcase LOL) a month after informing them that Easyjet had replaced my suitcase with a new one of similar high quality, so I was dropping my claim for it. They then demanded the cheque back as if it's my fault! 2 months later, I am still waiting for settlement. It takes an absolute age for them to reply to anything, and it's always from an anonymous person - which I HATE! Thank God, I didn't have to claim on the medical cover. COMPLETE WASTE OF SPACE. AVOID.

28th March 2016

So easy and CLEAR

I took out Virgin Money Travel Insurance last year and although a couple of pounds more than the cheapest ones I could find, well worth it in my opinion for peace of mind. They are so easy to apply online and took minutes. Instructions and small...

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I took out Virgin Money Travel Insurance last year and although a couple of pounds more than the cheapest ones I could find, well worth it in my opinion for peace of mind. They are so easy to apply online and took minutes. Instructions and small print (not so small) was clear and I was able to add threats of terrorism and flight delays to it for an extra couple of £.... They reply quickly by post with a Virgin Money Card to keep on you with your account details and numbers needed. They automatically renew each year - so up to you if you want to search for other details but in this case I am happy to stay put

6th November 2015

very quick and easy to set up. definatly would recommend this product to all my friends and family before they tried any other company

I was looking last minute for travel insurance before a short trip to Morocco. Found a cheap quote from Virgin and went with them. Got the documents from them online very quickly.

28th August 2015

Good value for money

Great value travel insurance. It covers all the things I need. I like buying from Virgin Money as they have good customer service and it gives me peace of mind when I'm on holiday. Setting up an account and printing off the insurance documents is very...

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Great value travel insurance. It covers all the things I need. I like buying from Virgin Money as they have good customer service and it gives me peace of mind when I'm on holiday. Setting up an account and printing off the insurance documents is very quick and easy.