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Coverwise: Annual Travel Insurance reviews

Name: Annual Travel Insurance
Rating: 1.92 (63 reviews)

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2.08

Based on 63 reviews, last reviewed 19th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

71%

Latest highest rating:

4

Good enough! Clear messaging and easy to understand but long to claim and old clunky website Reviewed on: 11th September 2024

Latest lowest rating:

1

BUYER BEWARE DO NOT USE THIS COMPANYTerrible custom... BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering ema... Read more Reviewed on: 19th December 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what other travellers have to say. You can also write your Coverwise travel insurance review too!

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Coverwise Annual Travel Insurance reviews (63)

BUYER BEWARE DO NOT USE THIS COMPANYTerrible custom...

BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering emails, waiting on complaint process to finalise then reporting to OMBUDSMAN BRYER BEWARE Reviewed on: 19th December 2024

WARNING-BEWARE-AVOID!!!

This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not clear, providing false information. We made a claim as I was very unwell with a serious condition and could not travel. However, because I had been treated for a small rash around my mouth the previous year (2023), which cleared up after 2 days of using ointment, they are treating this as a pre-existing condition for a policy I took out with them in 2004. Please be sure to inform them if you get a spot at the end of your nose, or a bout of earache, or any minor/temporary problem as they will not honour your claim. Besides this, they are rude, speak over you, send badly/misspelt correspondence and due to the dialect and call quality it makes communication impossible. The evidence they request to support the claim is never satisfactory and each request they make for further information differs, making the whole process a shambles. Mickey Mouse, unprofessional company, steer clear for your own good. They make you believe you are travelling with peace of mind but it is the complete opposite. Reviewed on: 8th November 2024

Good enough!

Clear messaging and easy to understand but long to claim and old clunky website Reviewed on: 11th September 2024

Affordable annual cover

Affordable annual cover, appears to cover the basics but nothing more. Significant excess and exclusions if I was forced to have to use it, but useful reassurance as a last resort. Reviewed on: 4th September 2024

Easy and Affordable

Auto-renews annually so no faff, emailed in advance in case you wish to cancel Reviewed on: 4th September 2024

Overall good.

Overall good. Excellent customer service. Reviewed on: 4th September 2024

Quick and easy

Relatively quick and easy claiming process, and good value for money in terms of multi trip insurance! The insurance was easy to buy. Reviewed on: 4th September 2024

I have used Coverwise travel insurance for many years.

I have used Coverwise travel insurance for many years. They offer competitive pricing for single annual worldwide travel. Easy to use quotes and website. Reviewed on: 4th September 2024

Transparent and good for winter sports

They are on of the few companies that allow for multiple ski trips in a year withot lots of loopholes in the smallprint Reviewed on: 23rd August 2024

Avoid no response when making a claim

Unfortunately in my experience with a travel insurance claim it has been 3 months and I’ve had no update on my claim or when it will be assessed. I am having to now raise this with the financial ombudsman as AXA, who act on behalf of coverwise for claims, keep delaying assessing the claim. I’ve been told dates of when it will be reviewed by that just keep passing. Even after raising a complaint my claim is still being ignored. I would not recommend this company as this has been such a painful process in raising a travel insurance claim when it should be straightforward as all documentation and evidence has been supplied. Reviewed on: 20th August 2024

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