Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Share this page
Link copied

Coverwise reviews

Coverwise Logo
Rated Poor • 2.01/5

Coverwise reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business

Review summary

People rate this company as Poor based on 76 product reviews

Average score of 2.01/5
5 star
14%
4 star
8%
3 star
4%
2 star
1%
1 star
73%

Latest positive rating

5/5

Best priced travel insurance after searching the int...

Best priced travel insurance after searching the internet

{"display":"Terence E","full_name":"Terence E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Avoid Coverwise at All Costs. A Complete Nightmare!

If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting... If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting document after document, many of which I provided multiple times. And after all that? They had the audacity to decline my claim based on pure speculation! No real evidence, just their own made-up reasoning to avoid paying out. Their customer service is a joke. Slow, unhelpful, and dismissive. Every time I called, I got a different answer or was told to "wait 5 to 10 business days." I’ve never dealt with such an unprofessional and dishonest company in my life. I've been covered by many travel insurance companies before and never had such a bad experience. This entire process has been stressful, time-consuming, and frankly, a scam. Save yourself the frustration and DO NOT USE COVERWISE. They will take your money happily but won’t be there when you actually need them. Absolutely disgraceful! Read more Read less

{"display":"Bogdan G","full_name":"Bogdan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Coverwise products

About Coverwise

Coverwise Ltd appreciate the importance of having the ability to obtain insurance that protects you against unforeseen events or circumstances at a reasonable price. Their goal is to deliver products that suit your needs and to provide high levels of customer service and support in the event that you need to make a claim or require emergency assistance. Smart Money People is the place for Coverwise reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Coverwise at a glance

Reviews for Coverwise

Showing 11 of 76 company reviews

Avoid Coverwise at All Costs. A Complete Nightmare!

Annual Travel Insurance • 12th March 2025

If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting... If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting document after document, many of which I provided multiple times. And after all that? They had the audacity to decline my claim based on pure speculation! No real evidence, just their own made-up reasoning to avoid paying out. Their customer service is a joke. Slow, unhelpful, and dismissive. Every time I called, I got a different answer or was told to "wait 5 to 10 business days." I’ve never dealt with such an unprofessional and dishonest company in my life. I've been covered by many travel insurance companies before and never had such a bad experience. This entire process has been stressful, time-consuming, and frankly, a scam. Save yourself the frustration and DO NOT USE COVERWISE. They will take your money happily but won’t be there when you actually need them. Absolutely disgraceful! Read more Read less

{"display":"Bogdan G","full_name":"Bogdan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

have used Coverwise many times for travel insurance...

Single Trip Travel Insurance • 19th January 2025

have used Coverwise many times for travel insurance and whilst the prices are good there is a reason. Wo betide you if you make a... have used Coverwise many times for travel insurance and whilst the prices are good there is a reason. Wo betide you if you make a claim! I claimed on 9/10/24. They will do all they can to delay a resolution and make it extremely difficult all along the way. Constantly ignoring information, requesting multiple times the same information. Taking ages to respond and have the nerve to blame it on high volumes of claims!!! Oh so that makes it ok does it. You pay. You claim but don’t expect a payout as we will wear you down eventually so you give up! Speak to us? No chance, put through to a heavily accented USA citizen who insists you are at fault! Was told by Bernard at AXA that even though I hadn’t been to see my doctor since 2012 before this incident I MUST provide 2 years past history!!! He was like a cracked record repeating this and would not listen when I explained how could I? I downloaded and sent the information from an active NHS account from the portal. It is clearly stated it will be accepted. The documentation sent frm the NHS portal shows quite clearly that i had not had any medical needs since 2012 until 2024!!! This is ignored and asked for again and again!! Awful Awful Awful.. Date of experience: 09 October 2024 Read more Read less

{"display":" Fellsider","full_name":" Fellsider","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    BUYER BEWARE DO NOT USE THIS COMPANYTerrible custom...

    BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering emails,... BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering emails, waiting on complaint process to finalise then reporting to OMBUDSMAN BRYER BEWARE Read more Read less

    {"display":"Patrick S","full_name":"Patrick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    WARNING-BEWARE-AVOID!!!

    This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not... This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not clear, providing false information. We made a claim as I was very unwell with a serious condition and could not travel. However, because I had been treated for a small rash around my mouth the previous year (2023), which cleared up after 2 days of using ointment, they are treating this as a pre-existing condition for a policy I took out with them in 2004. Please be sure to inform them if you get a spot at the end of your nose, or a bout of earache, or any minor/temporary problem as they will not honour your claim. Besides this, they are rude, speak over you, send badly/misspelt correspondence and due to the dialect and call quality it makes communication impossible. The evidence they request to support the claim is never satisfactory and each request they make for further information differs, making the whole process a shambles. Mickey Mouse, unprofessional company, steer clear for your own good. They make you believe you are travelling with peace of mind but it is the complete opposite. Read more Read less

    {"display":"Debbie C","full_name":"Debbie C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072277.png"}}'s avatar
  • 5/5

    Best priced travel insurance after searching the int...

    Best priced travel insurance after searching the internet

    {"display":"Terence E","full_name":"Terence E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Good enough!

    Clear messaging and easy to understand but long to claim and old clunky website

    {"display":"LM","full_name":"LM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Annual Travel Insurance
    LM 11th September 2024
  • 3/5

    Affordable annual cover

    Affordable annual cover, appears to cover the basics but nothing more. Significant excess and exclusions if I was forced to have to use it, but... Affordable annual cover, appears to cover the basics but nothing more. Significant excess and exclusions if I was forced to have to use it, but useful reassurance as a last resort. Read more Read less

    {"display":"cm95","full_name":"cm95","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Annual Travel Insurance
    cm95 4th September 2024
  • 5/5

    Easy and Affordable

    Auto-renews annually so no faff, emailed in advance in case you wish to cancel

    {"display":"Emily Baines","full_name":"Emily Baines","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785894.png"}}'s avatar
  • 4/5

    Overall good.

    Overall good. Excellent customer service.

    {"display":"Carlos Sequeira ","full_name":"Carlos Sequeira ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy and reassuring

    My policy was very easy to access and was in place for my trip with no issues. It was very reassuring. The second time I used cover wise this year.

    {"display":"Henry S","full_name":"Henry S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Quick and easy

    Relatively quick and easy claiming process, and good value for money in terms of multi trip insurance! The insurance was easy to buy.

    {"display":"Katie Cripps","full_name":"Katie Cripps","avatar":{"url":"\/assets\/uploads\/avatars\/users\/699202.png"}}'s avatar

    Products from Coverwise

    Showing all products offered by Coverwise

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice