I’ve used cover wise as my annual insurance provider for 5 years. They always provide me with the best rates and respond within a timely manner.

Coverwise have a great range of travel insurance policies which are suited to my budget. The descriptions of what is included is very clear, making... Coverwise have a great range of travel insurance policies which are suited to my budget. The descriptions of what is included is very clear, making it easy to select a policy that is the most relevant for my needs. Read more Read less

They are cheap for a reason - they don’t pay out and won’t help. poor service and not understanding at all. Tried to claim due... They are cheap for a reason - they don’t pay out and won’t help. poor service and not understanding at all. Tried to claim due to Heathrow fire, I had purchased excursions, that I could get to, as my flight was cancelled. Despite clearly saying covered pre-paid costs were covered in my insurance when trying to claim, it wasn’t covered, there are only 3 specific reasons when cancellation cover is valid. An airport closing is not one of them - but it is not in their exclusions, so should be covered. Had a very rude service representative on my first call, he out the phone down on me, such poor customer service!!! Will not be using again, and advise people not to make the same mistake as me. Save your money. Read more Read less

If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting... If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting document after document, many of which I provided multiple times. And after all that? They had the audacity to decline my claim based on pure speculation! No real evidence, just their own made-up reasoning to avoid paying out. Their customer service is a joke. Slow, unhelpful, and dismissive. Every time I called, I got a different answer or was told to "wait 5 to 10 business days." I’ve never dealt with such an unprofessional and dishonest company in my life. I've been covered by many travel insurance companies before and never had such a bad experience. This entire process has been stressful, time-consuming, and frankly, a scam. Save yourself the frustration and DO NOT USE COVERWISE. They will take your money happily but won’t be there when you actually need them. Absolutely disgraceful! Read more Read less

have used Coverwise many times for travel insurance and whilst the prices are good there is a reason. Wo betide you if you make a... have used Coverwise many times for travel insurance and whilst the prices are good there is a reason. Wo betide you if you make a claim! I claimed on 9/10/24. They will do all they can to delay a resolution and make it extremely difficult all along the way. Constantly ignoring information, requesting multiple times the same information. Taking ages to respond and have the nerve to blame it on high volumes of claims!!! Oh so that makes it ok does it. You pay. You claim but don’t expect a payout as we will wear you down eventually so you give up! Speak to us? No chance, put through to a heavily accented USA citizen who insists you are at fault! Was told by Bernard at AXA that even though I hadn’t been to see my doctor since 2012 before this incident I MUST provide 2 years past history!!! He was like a cracked record repeating this and would not listen when I explained how could I? I downloaded and sent the information from an active NHS account from the portal. It is clearly stated it will be accepted. The documentation sent frm the NHS portal shows quite clearly that i had not had any medical needs since 2012 until 2024!!! This is ignored and asked for again and again!! Awful Awful Awful.. Date of experience: 09 October 2024 Read more Read less

BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering emails,... BUYER BEWARE DO NOT USE THIS COMPANY Terrible customer service. No empthy, no support while abroad. Claim refuse no reason given and not answering emails, waiting on complaint process to finalise then reporting to OMBUDSMAN BRYER BEWARE Read more Read less

This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not... This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not clear, providing false information. We made a claim as I was very unwell with a serious condition and could not travel. However, because I had been treated for a small rash around my mouth the previous year (2023), which cleared up after 2 days of using ointment, they are treating this as a pre-existing condition for a policy I took out with them in 2004. Please be sure to inform them if you get a spot at the end of your nose, or a bout of earache, or any minor/temporary problem as they will not honour your claim. Besides this, they are rude, speak over you, send badly/misspelt correspondence and due to the dialect and call quality it makes communication impossible. The evidence they request to support the claim is never satisfactory and each request they make for further information differs, making the whole process a shambles. Mickey Mouse, unprofessional company, steer clear for your own good. They make you believe you are travelling with peace of mind but it is the complete opposite. Read more Read less

Best priced travel insurance after searching the internet

Clear messaging and easy to understand but long to claim and old clunky website