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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.58 (208 reviews)

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2.58

Based on 208 reviews, last reviewed 28th Sep 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Admiral - The Good Guys! I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their prices are g... Read more Reviewed on: 11th September 2026

Latest lowest rating:

1

This company is a SCAM. It’s hard to describe in words the nightmare I went through thanks to this company. They have the most appalling customer service and, in my experienc... Read more Reviewed on: 28th September 2026

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Travel insurance reviews (208)

This company is a SCAM.

It’s hard to describe in words the nightmare I went through thanks to this company. They have the most appalling customer service and, in my experience, they are greedy scammers. Their staff seem to look for every possible way to avoid paying customers, something that becomes clear when you read many of the other reviews here. After paying for years for their most expensive policy, I unfortunately needed to use their service when I became seriously unwell and needed urgent surgery in Argentina in early 2024. They left me completely abandoned during the extra month I had to stay there while recovering. They provided no meaningful medical or logistical support, leaving me to deal with everything on my own. This made having travel insurance feel completely useless. Even worse, they repeatedly asked me to call people in the UK to explain what had happened, again and again, without actually providing any support. They simply told me to pay all the costs myself and led me to believe I would be reimbursed when I returned home. I had to cover my medical expenses, accommodation and a new flight home. I also had to ask my GP to provide the documents they requested and pay for them, only to eventually find out that they had rejected my claim for what I considered completely illogical reasons. The only thing they acknowledged was that they had not provided an adequate level of customer service during this ordeal. Their response was to offer me a ridiculous £100 compensation, despite the fact that I had spent around £3,000. I then took my complaint to the Financial Ombudsman Service (FOS), a process that took around two years. The FOS ultimately ruled in my favour and decided that Admiral had to reimburse my claim in full, plus 8% annual interest. Admiral tried to appeal the decision, but failed, and the FOS confirmed that they had to pay me. That was around seven months ago. Since then, Admiral has taken what felt like every possible step to avoid complying with the decision. They requested additional evidence and paperwork that they had not required when I originally submitted my claim. It took me hours to gather everything they asked for, but I provided it all. When they finally made the payment, they paid approximately £1,000 less than they should have because they calculated it using the current exchange rate rather than the exchange rate at the time I made the payments, despite the FOS explicitly requiring the appropriate exchange rate. It took around 50 calls to their customer service to get this addressed. I was treated horribly almost every time and repeatedly told, like a broken record, that their calculations were correct, without anyone actually listening to what I was saying. Eventually they recalculated the claim and paid the outstanding amount — but without the interest required by the FOS. It took another 20 or so calls before they finally calculated and paid the interest correctly. What is genuinely shocking is that they seemed to make endless "mistakes" when paying me, but somehow never made mistakes when reducing what they owed me. They deducted all the subsistence expenses I had submitted, a small airline refund for taxes on the flight I had lost, and even tax from the small amount of interest they eventually paid. This makes me believe the problem was not simply that their staff could not carry out basic calculations. It felt like they were actively looking for ways to reduce the amount they had to pay, hoping I would eventually give up. Every time they had to correct a payment, I was treated horribly. They never apologised. I finally received the full payment last week. It took 2 years and 9 months, hundreds of calls and emails, and an enormous amount of stress and emotional distress to receive what I was ultimately entitled to. Based on my experience and the reviews I have read, I would never trust Admiral with my travel insurance again. Please think very carefully before choosing this company. Reviewed on: 28th September 2026

Admiral - The Good Guys!

I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their prices are good, suiting our various declared medical conditions. This year I lost my father in May, just a week before I was due to go on an all-inclusive holiday to Rhodes. I cancelled the holiday within a couple of days of losing Dad with BA, who refunded me £1,200. They didn't even ask why I was cancelling, nor did they give me the option to reschedule. Basically, I was out of pocket by over £1,650 and, what with the funeral and dealing with my grief, I didn't even think to make a claim on the insurance. At the end of August, when I received a quote for my early September renewal, I thought I'd give Admiral a call. After a short wait (which is amazing these days, as you seem to have to wait an hour or more to get through to any company!), I spoke with a very empathetic chap who suggested I go through the website, as I needed to provide proof of the booking, payment and death certificate. I did all this as directed. The online form was very easy to fill in and attach the items required, and I was advised it would take around 20 working days. True to their word, they processed my case considerably quicker than their own estimate and have confirmed they are paying out £1,500 (as there's a £150 excess). This was such an easy experience, especially considering I thought I wouldn't get anything back at all having left it three months before making my claim. Thank you, Admiral, for being so "human" about my loss and not dragging out the process or adding to my grief or stress. I will definitely be recommending Admiral to many others! Reviewed on: 11th September 2026

Straightforward renewal and at a good price accordin...

Straightforward renewal and at a good price according to comparison website Reviewed on: 3rd September 2026

Great customer service

I needed to cut a holiday short due to family illness and the admiral support team were very helpful in guiding me through the claim. The process eas straight forward and clear. I would highly recommend as a travel insurance provider. Reviewed on: 23rd August 2026

Annual travel policy at competitive price.

Easy to purchase, renewal is competitive for annual travel policy. Keen to retain your custom. Reviewed on: 23rd August 2026

It was easy setting it up, and the cover is excellent.

It was easy setting it up, and the cover is excellent. I was able to customise as needed for winter sports and broader international travel. It felt slightly more expensive than others I have used in the past but it was best at time. Reviewed on: 20th August 2026

Professional, efficient, reasonably priced.

Professional, efficient, reasonably priced. Easy to navigate their website. Reviewed on: 20th August 2026

Don't use!

Don't use! Would give no stars if I could. Had to cancel my holiday due to my mother having a stroke. Submitted all the required documentation on 19th June - told my claim would be processed in 20 days. 2 months later I've been told they are still processing the claim. No reason given. Told I would have to wait 3days to have an update and for someone in the complaints team to get back to me. Reviewed on: 17th August 2026

Bereavement

Been with admiral for a few years and never had to claim. Unfortunately in June I had to cancel my holiday, due to bereavement. Should have been an easy process, death certificate, holiday booking, cancellation of booking, everything needed was sent. At a time when you already have so much to organise, plus the grief, Admiral failed. I have an annual policy, but absolutely no way will I renew with them, I have lost faith in them completely. Reviewed on: 22nd July 2026

MEDICAL EMERGENCY IN A JAPANESE AMBULANCE AND COULD...

MEDICAL EMERGENCY IN A JAPANESE AMBULANCE AND COULD NOT CONTACT ADMIRAL TRAVEL INSURANCE!: I wish to raise an urgent complaint. Since June when I took your travel insurance policy out, the expensive premium one, I have been unable to register or gain access via the app. I have tried several times and although admiral sent me the one time passcode, the same error message keeps occurring. : 1015/400 This is not on, I had a medical emergency in Tokyo yesterday and thought I was taking a stroke. A passerby called me an ambulance. And the whole time I could not make contact with you, blurry vision the lot, low blood pressure. I had to refuse a hospital because I couldn’t get you. I’d like this rectified immediately and get me access to my policy and app. What is the problem with it ? Create a password. Read the Terms and Conditions. Done . Still no access and not feeling well ,At All! Reviewed on: 19th July 2026

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