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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 1.98 (192 reviews)

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1.98

Based on 192 reviews, last reviewed 22nd Jun 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

24%

68%

Latest highest rating:

5

Very quick and easy online travel insurance. Very quick and easy online travel insurance. Lots of cover options and add ons. Highly competitive pricing. I took out a 1 year multi-trip policy for ... Read more Reviewed on: 16th September 2025

Latest lowest rating:

1

Scammers with claims I have been a customer with Admiral travel for three years, but after my recent claims experience, I will never use them again. Making a claim was i... Read more Reviewed on: 22nd June 2026

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Travel insurance reviews (192)

Scammers with claims

I have been a customer with Admiral travel for three years, but after my recent claims experience, I will never use them again. Making a claim was incredibly frustrating. Instead of receiving the support and service I expected as a loyal customer, I felt like every step was made unnecessarily difficult. Communication was poor, the process dragged on, and it often felt as though Admiral was looking for reasons not to help rather than trying to resolve the claim fairly. I’ve paid my premiums on time for years, only to be left extremely disappointed when I actually needed to use the insurance. Based on my experience, I would not recommend Admiral to anyone looking for an insurer they can rely on when making a claim. Very disappointing service, and certainly not the level of support I expected after three years of loyalty. Reviewed on: 22nd June 2026

WE HAD AN ACCIDENT ON HOLIDAY IN CORSICA JULY 2025,...

WE HAD AN ACCIDENT ON HOLIDAY IN CORSICA JULY 2025, WE ARE TRYING TO GET PAID FOR OUR FLIGHTS AND HOTEL STAY. ADMIREL ARE MAKING IT VERY DIFICULT, ASKING FOR INFORMATION THAT WE HAVE SENT THEM A NUMBER OF TIMES, AND EACH TIME THEY SAY WILL REPLY IN 20 DAYS KEEPS ONGOING. A VERY BAD COMPANY TO DO BUSENESS WITH. Reviewed on: 16th June 2026

Avoid like the Plague

Avoid like the plague they'll seize every opportunity to drag your claim out and then make up a £'s number to only pay back part of your claim. Deviously using calculations that they make up to reduce the payment with no evidence. There's a reason why they rate poorly on reviews , I only wish I'd read before . When they let you down ....and they will , definitely go to the Financial Ombudsman. Plenty of much better alternatives Reviewed on: 29th May 2026

Cancelled insurance for no good reason - please avoid!

Today Admiral cancelled my travel insurance four days before I'm due to leave the country, because I mentioned that as part of my ongoing care for a condition I have already disclosed to them, I will be undergoing a routine procedure. Despite the fact that this is not a diagnostic procedure and the condition itself is extremely low-risk, their underwriters apparently cannot cope with the idea that sometimes hospitals do things to people (who knew?). I had rung to check all my medical info was up-to-date, only to find that the system insisted the customer service agent delete all the data and start again. So I wasted an hour of my life giving them information they already had, at the end of which they said that they had to make some checks and would call me back to discuss my options. They would attempt to call me 3 times in the next few days and if I didn't pick up they would cancel my insurance - as if somehow being permanently available is possible or reasonable? - and when they did call back, they gave me no options at all. They just told me that they would no longer insure me. I dealt with the same customer service agent throughout who was extremely apologetic and did his best for me, but it was clear that the decisions are made behind the scenes by people who don't need to deal with the actual impact on people's lives. I was left uninsured a few days before taking my mum abroad for her 80th birthday. In case you think I'm underplaying the medical condition and procedure: after I got over the shock of having my insurance cancelled, I called AllClear to ask if they would insure me. Not only was my procedure not a problem, it was so negligible that they told me not to mention it, as it was part and parcel of the medical condition I disclosed. Unless you're happy for your insurance provider to withdraw cover for arbitrary reasons, I would avoid Admiral like the plague. Reviewed on: 27th May 2026

Notified that had sprained ankle and was having phys...

Notified that had sprained ankle and was having physio, but recovered and able to run. Policy cancelled! Reviewed on: 7th May 2026

You can whistle your life away waiting for a respons...

You can whistle your life away waiting for a response on the phone Reviewed on: 18th February 2026

Very poor company. Avoid

I bought Amiral Travel insurance and upgraded the cover thinking it woulx give me peace of mind. After returning from Marakesh, I realised I had left my reading glasses and tinted long range pair in the hotel room. I emailed the hotel but got no response so I claimed off my insurance. Ive been asked for documents several times and still have no settlement. I had only had the glasses for 4 weeks but Admiral say they are going to make me an offer! How long does it take for such a small claim. I will not be going with them in the future Reviewed on: 8th December 2025

AVOID! Horrendous company to deal with.

This company is absolutely dreadful to deal with. I hold a Platinum travel insurance policy with Admiral and perhaps naively, thought this would provide an enhanced level of service - I was wrong. I submitted a legitimate claim for lost luggage 6 weeks ago and Admiral keep coming back asking for the same documentation over and over again, in a repetitious, unreasonable and ignorant manner. The claim is not ‘high value’. Clearly this is a tactic to purposefully delay paying out claims which, in my opinion, could be a breach of contract. It’s basically just a game to them. Admiral change the goalposts at every available opportunity, will mislead you through the claims process and make it incredibly difficult to process your claim. I have raised internal complaints which remain open but can see this ending up with the FCA as Admiral is simply incompetent. I intend to bring a claim against Admiral through the small claims courts, once internal processes have concluded. Please avoid this company: my experience has been terrible and having read other reviews, it appears other customers have had very similar experiences. If you do have an outstanding claim and Admiral is applying these underhanded, unethical and purposeful tactics, don’t give up and keep pursuing the claim! Reviewed on: 4th November 2025

Insensitive Claims Handling and Excuse after Excuse

Refused a partial refund on my policy when I asked to cancel due to their inadequate customer service. They advised that "cancelling your policy now will not result in a refund, as this is outside the cooling off period" even though I had 231 days of the policy left. My reason for the cancellation request was that they refused my small claim for delayed baggage (5 days in Krakow with the clothes we stood up in) due to lack of specifically itemised receipts even though I provided credit card receipts and itemised list of necessary purchases. I eventually received my belongings 10 days after returning to the UK. Reviewed on: 4th November 2025

Lost reading glasses

Absolutely terrible experience with [Admirla]. I took out travel insurance thinking I’d be protected if something got lost while on holiday — but that turned out to be completely false. I lost my reading glasses and reported it straight away to the local vendors on the beach, where there are constant reports of lost property. When I submitted my claim, they refused to cover it because I didn’t have a police report. No one ever mentioned this requirement when I bought the policy, and it was nowhere clearly stated in the documents. It’s ridiculous to expect someone on holiday to hunt down a police station over a pair of glasses. The company clearly hides behind fine print to avoid paying out legitimate claims. This whole experience felt like a scam — all talk about “peace of mind,” but when you actually need help, they disappear behind excuses and technicalities. I’ll never use [Admiral] again, and I’ll warn others to avoid them too. If you think you’re covered, think again — they’ll find a way to wriggle out of it. Reviewed on: 27th October 2025

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