Write a review

Go to business site

Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.21 (185 reviews)

View other Admiral products

1.99

Based on 185 reviews, last reviewed 4th Nov 2025

100% increase in 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

25%

68%

Latest highest rating:

5

Very quick and easy online travel insurance. Very quick and easy online travel insurance. Lots of cover options and add ons. Highly competitive pricing. I took out a 1 year multi-trip policy for ... Read more Reviewed on: 16th September 2025

Latest lowest rating:

1

AVOID! Horrendous company to deal with. This company is absolutely dreadful to deal with. I hold a Platinum travel insurance policy with Admiral and perhaps naively, thought this would provi... Read more Reviewed on: 4th November 2025

Visit provider site Read all reviews Write a review

About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Travel insurance reviews (185)

AVOID! Horrendous company to deal with.

This company is absolutely dreadful to deal with. I hold a Platinum travel insurance policy with Admiral and perhaps naively, thought this would provide an enhanced level of service - I was wrong. I submitted a legitimate claim for lost luggage 6 weeks ago and Admiral keep coming back asking for the same documentation over and over again, in a repetitious, unreasonable and ignorant manner. The claim is not ‘high value’. Clearly this is a tactic to purposefully delay paying out claims which, in my opinion, could be a breach of contract. It’s basically just a game to them. Admiral change the goalposts at every available opportunity, will mislead you through the claims process and make it incredibly difficult to process your claim. I have raised internal complaints which remain open but can see this ending up with the FCA as Admiral is simply incompetent. I intend to bring a claim against Admiral through the small claims courts, once internal processes have concluded. Please avoid this company: my experience has been terrible and having read other reviews, it appears other customers have had very similar experiences. If you do have an outstanding claim and Admiral is applying these underhanded, unethical and purposeful tactics, don’t give up and keep pursuing the claim! Reviewed on: 4th November 2025

Insensitive Claims Handling and Excuse after Excuse

Refused a partial refund on my policy when I asked to cancel due to their inadequate customer service. They advised that "cancelling your policy now will not result in a refund, as this is outside the cooling off period" even though I had 231 days of the policy left. My reason for the cancellation request was that they refused my small claim for delayed baggage (5 days in Krakow with the clothes we stood up in) due to lack of specifically itemised receipts even though I provided credit card receipts and itemised list of necessary purchases. I eventually received my belongings 10 days after returning to the UK. Reviewed on: 4th November 2025

Lost reading glasses

Absolutely terrible experience with [Admirla]. I took out travel insurance thinking I’d be protected if something got lost while on holiday — but that turned out to be completely false. I lost my reading glasses and reported it straight away to the local vendors on the beach, where there are constant reports of lost property. When I submitted my claim, they refused to cover it because I didn’t have a police report. No one ever mentioned this requirement when I bought the policy, and it was nowhere clearly stated in the documents. It’s ridiculous to expect someone on holiday to hunt down a police station over a pair of glasses. The company clearly hides behind fine print to avoid paying out legitimate claims. This whole experience felt like a scam — all talk about “peace of mind,” but when you actually need help, they disappear behind excuses and technicalities. I’ll never use [Admiral] again, and I’ll warn others to avoid them too. If you think you’re covered, think again — they’ll find a way to wriggle out of it. Reviewed on: 27th October 2025

Awful travel insurance provider.

Awful travel insurance provider. I made a claim within 1 week of my return from holiday when i realised i've lost my designer sunglasses and Airpods. i was told my claim was rejected because it wasn't made within 24 hours. Please tell me who's going to realise they've lost a non-essential item/belonging within 24 hours of a return holiday? Bare in mind, I've provided all proof and documentation they've asked for to substantiate my claim. No my claim has been thrown out, I'm left out of pocket on sunglasses and Airpods which was the whole reason why I paid for Gadget cover in the first place!! What's the point if paying for travel insurance if it doesn't do what it says on the tin? Waste of money. Do not bother using Admiral. Go somewhere else. Reviewed on: 9th October 2025

Avoid this insurance

Booked holiday for 13 august but had heart attack 2 weeks before departure date had to cancel as i had heart by pass operation when claimed for money back they looked for any excuse to reduce the amount even for medical that was not ongoing in the end they reduced the payment by 69% over a thousand pounds my advice is avoid this non understanding company go elswhere Reviewed on: 7th October 2025

Very quick and easy online travel insurance.

Very quick and easy online travel insurance. Lots of cover options and add ons. Highly competitive pricing. I took out a 1 year multi-trip policy for travel in 'Europe' (I was going to Morocco initially). Happily, I haven't needed to use it so I can't tell you what making a claim is like. Reviewed on: 16th September 2025

Good web site.

Good web site. Fully explained all details of product in easy to understand language. Very clear about extra costs for various medical issues. Reviewed on: 5th September 2025

The team were very supportive when we had to make a...

The team were very supportive when we had to make a claim. It was a difficult time but the customer service representatives guided us through what they needed, what we needed and were very sensitive to the situation. We were able to obtain urgent medical attention while travelling in the US. Reviewed on: 5th September 2025

Admiral Travel Insurance-DO NOT BUY.

Admiral Travel Insurance-DO NOT BUY. I had an annual family travel policy. My husband died unexpectedly in Feb 25, and we were due to travel on a family holiday in April 25. Needless to say my two children and I felt unable to go away as we were still in shock. Admiral made my life even more difficult at this very upsetting time by refusing to reimburse the holiday costs. Despite sending the death certificate they insisted I pay my GP for a letter to say the death was unexpected and no previous illness. I did say to my GP ‘I don’t know why I’ve bothered buying travel insurance all these years because when you really need the help, the insurers don’t want to know’. After many weeks they finally agreed to pay my husband’s 25% of the cost, less £300 excess (£75 per person per claim!)- gee thanks Admiral for your compassion and kindness.. I WILL NEVER BUY INSURANCE FROM THEM AGAIN. Reviewed on: 12th August 2025

Holiday booked for 22nd March 2025.

Holiday booked for 22nd March 2025. Had a stroke and unable to go, so put a claim in April. After continuous questions that I answered they finally paid out a percentage of the claim. They say they aim for 6 weeks, actually took 16 weeks of back and forth. Absolutely ridiculous. At the end because I hadn't claimed I had a TIA 5 years previous only gave me a percentage. Claim to be a top firm, almost want to know what I had for breakfast day of stroke. Avoid and go elsewhere. All good untill paying back. Avoid Reviewed on: 7th August 2025

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from Explorer Travel Insurance 2.59 from 12 reviews
Travel Insurance
from 1 Stop Travel Insurance 4.58 from 64 reviews
Travel insurance
from Holiday Extras Travel Insurance 4.81 from 3575 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.80 from 11767 reviews
Personal Loan
from Admiral 4.76 from 1396 reviews
Car insurance
from Admiral 4.74 from 22417 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub