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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.32 (151 reviews)

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2.19

Based on 151 reviews, last reviewed 10th Dec 2024

94% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral is scam !!! I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turn... Read more Reviewed on: 10th December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

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Admiral Travel Insurance reviews (151)

SMOOTH INSURANCE COMPANY.

SMOOTH INSURANCE COMPANY. ALLWAYS GIVE GOOD INFORMATION. Reviewed on: 14th August 2024

It was very easy to renew online and provided a tail...

It was very easy to renew online and provided a tailored policy for all Mt health issues Reviewed on: 8th August 2024

Clear affordable cover

We've always taken out travel insurance but only recently subscribed to being covered by admiral travel insurance for 2 years in a row now. I was especially thankful that this year the cover cost was reduced due to my C-section being elective rather than a medical condition. That was well explained by the customer service representative which gave me an informed choice on the cover. Reviewed on: 8th August 2024

Best in travel insureance

Best in travel insureance I do have car insurance as well. Reviewed on: 8th August 2024

Complete Waste of Money - AVOID!

Booked annual European travel insurance with Admiral earlier this year for self and husband. Had 2 short European holidays booked at the time and declared medical conditions were covered. Husband subsequently had a one off "faint/black-out and was referred for tests/scans. Admiral implemented a medical exclusion for issues related to "undiagnosed condition". We updated Admiral shortly prior to 2nd pre-booked trip departure date as he had experienced no further health issue and 2 test results just returned had not indicated any problems - but MRI scan still outstanding due to waiting lists. On phone, Admiral confirmed related medical exclusion would continue, not great, but we decided we would travel with global health insurance cards. Next evening (Friday) email received from Admiral cancelling husband's insurance completely. Not contactable over the weekend as office closed. Remonstrated with them on Monday and asked why we couldn't retain general cover with continuing medical exclusion as were due to travel within 2 days. They refused to consider any other alternative. We were apparently left with 2 options - 1) go on holiday with no insurance cover at all for husband. 2) Cancel trip with no option to put in a claim as policy does not cover you being able to cancel a holiday (booked before medical issue arose), as a result of Admiral having unreasonably completely cancelled your insurance cover.! A complete travesty! Reviewed on: 11th July 2024

Never received such awful care.

Never received such awful care. I would not recommend this company to anybody. Had a one-off knee operation 2 days ago (which I did not claim anything for) and because I have had a surgery, they have now cancelled my entire insurance policy for the rest of the year, despite having no follow ups needed with the doctors and being deemed healthy now. I am so confused as to how an insurance policy can just cancel your policy because you have had a surgery. This is the second time I have been let down by this company, the first relating to them refusing to pay for my flights to Ecuador after the FCDO advised against all but essential travel to the area. I feel incredibly let down by the company. Reviewed on: 2nd July 2024

Admiral do not cover connecting flights

We had a cancelled internal flight at short notice, which meant that we missed the international flight home. Admiral do not cover connecting flights - even if you have worldwide cover!!! We attempted to claim for the additional costs but were told that we were not covered and are now significantly out of pocket. The insurance is at best misleading and at worst potentially fraudulent. Worldwide cover should mean worldwide, and not just the first flight out and the last flight back, and only in very specific circumstances. If you want connecting flights covered for not choose Admiral. Reviewed on: 2nd June 2024

PLEASE READ BEFORE PURCHASING

Please be aware before buying travel insurance from Admiral! My husband was fit and well when I purchased annual travel cover. He was later diagnosed with prostrate cancer 11 weeks prior to our holiday. I rang to inform them, of the situation but not to raise a claim at that point and they cancelled his policy. So if you ever have health issues and require treatment, they will cancel the policy due to waiting time between diagnosis and treatment, which will always be the case. Surely that’s why you purchase travel insurance?? Reviewed on: 21st April 2024

Passports and possessions stolen in Cape Town very t...

Passports and possessions stolen in Cape Town very traumatic experience topped off by my family platinum worldwide insurance by ADMIRAL!!!! Being less than worthless! better to burn your money than pay a premium to these scum bags.... Reviewed on: 26th March 2024

Charlatans

We had a bag and some possessions stolen whilst on holiday and whilst this was traumatic enough, this was nothing compared to trying to make a claim. We submitted the information asked for in terms of summarising what was stolen and received a reply asking for receipts. We didn't have many of these but did have receipts for the cash stolen, other items we had for years and are not in the habit of keeping receipts in the off chance that items might be stolen at a later date whilst abroad. We received a phone call in December to discuss the claim and didn't hear back from them until I sent them a reminder by email. They then said could we provide photos of us with the items, again something we didn't have. They have now said they cannot replace the cash as it is not on the police report, although we gave them a copy of the report and they refuse to contact the Police for more information stating this is our job! Interestingly they will replace te other items, even though they are not on the Police report either - where is the consistency? When asked if we could complain we were told we can't and had to write to the same person who has made the decision! My advice is, if you are going to use Admiral, only take on holiday things which you have a receipt for and ensure you also take a photograph of each item before you pack it. Reviewed on: 15th March 2024

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