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Review of the Admiral, Travel insurance:

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Admiral travel insurance are AWFUL!!!

Whilst on holiday with my son and daughter, I was seriously injured when a skier collided with me, (his fault), on 14/03/2024. After being rescued by the ski patrol I was assessed at the medical centre at La Plagne who then sent me to Borg Saint Maurice hospital for brain and MRI scans. They discovered that I had internal bleeding so I was immediately flown, by helicopter, to CHU Hospital Grenoble to fix my broken spleen. After the operation I spent three days in intensive care and another sixteen days in hospital before being released on 02/04/2024. The French hospitals were superb and the treatment I received was first class. My son an daughter were very concerned for my welfare so they immediately left the resort and relocated to Grenoble. Once I left intensive care they returned home. It is only now, over six months later and many prompts from me, that Admiral are finally settling outstanding medical fees owed to the French hospitals. I was also asked by Admiral to provide proof I was actually in hospital at Grenoble from 14/03/2024 to 02/04/2024! Concerning my claim for expenses, for six months my daughter and I have endeavoured to supply Admiral with all the relevant information they require. However, their Portal is difficult to use and I found it impossible to add any files or documents to it. I was shocked to discover that Admiral claims DO NOT read any incoming emails. I had to telephone them and specifically describe the email then ask them to 'download and read it'! So far Admiral Insurance have had valid invoices and receipts for travel, accomodation and medical costs sent to them. But this is not enough, they are now demanding copies of bank and credit card statements showing the actual payment of every item being claimed, along with the circumstances behind each and every claim. This includes bank statements showing cash withdrawals for when cash was paid for taxi hire, buses etc! My son and daughter have been 'out of pocket' for hundreds of pounds for over six months now. Despite hours on the telephone with Admiral Insurance there is still no sign of any settlement forthcoming. The Admiral complaints procedure is ineffective, inefficient and unsatisfactory and they can take up to eight weeks to reach any conclusion. (I will continue with my complaint via the Financial Ombudsman). After six months of dealing with Admiral Insurance, their apparent reluctance to settle my claim and their insistance on ridiculous ammounts of evidence is causing me increasing levels of stress, worry and frustration. It is certainly not helping with my recovery. I expected far better from what I thought was a reputable company. Date of experience: 14 March 2024 Reviewed on: 20th September 2024

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