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Rafael Alves

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Review of the Admiral, Travel insurance:

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Admiral travel insurance - Legal Scam

Myself and my wife had booked a holiday to Ireland and on the day of travel, a storm hit and all flights were cancelled. The airline - Aer Lingus (would rather swim over there than having to deal with them ever again), refused to refund the flights as it was "an act of God" and only offered us an alternative 4 days later. We contacted Admiral Travel insurance and it all started really well, submitted all the information, had to ring them a few times and was assured on the phone that all the information was good, it just needed final approval for the payment, that's when the troubles started. Someone up above rejected the payment and said that we needed to provide them with evidence that Aer Lingus refused to give us a flight within 24 hours of our original flight (these exact words were required). We have tried to contact Aer Lingus for the past 6 months and they just use bots to answer to emails (no humans or brain cells in sight), when I informed Admiral of this and asked them to chase them, they refused and then cancelled my claim as insufficient evidence has been provided (have provided them over 10 documents of information, screenshots and over 10 emails to Aer Lingus). Moral of the story - Admiral will gladly take your money, but I would feel more confident surviving in a pen full of hungry lions than I do getting my money back of these scam artists! Reviewed on: 29th July 2025

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