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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.26 (163 reviews)

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2.11

Based on 163 reviews, last reviewed 31st Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

65%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

I had a fall whilst on holiday in Fuerteventura on 2... I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I return hom... Read more Reviewed on: 31st March 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Travel Insurance reviews (163)

Passports and possessions stolen in Cape Town very t...

Passports and possessions stolen in Cape Town very traumatic experience topped off by my family platinum worldwide insurance by ADMIRAL!!!! Being less than worthless! better to burn your money than pay a premium to these scum bags.... Reviewed on: 26th March 2024

Charlatans

We had a bag and some possessions stolen whilst on holiday and whilst this was traumatic enough, this was nothing compared to trying to make a claim. We submitted the information asked for in terms of summarising what was stolen and received a reply asking for receipts. We didn't have many of these but did have receipts for the cash stolen, other items we had for years and are not in the habit of keeping receipts in the off chance that items might be stolen at a later date whilst abroad. We received a phone call in December to discuss the claim and didn't hear back from them until I sent them a reminder by email. They then said could we provide photos of us with the items, again something we didn't have. They have now said they cannot replace the cash as it is not on the police report, although we gave them a copy of the report and they refuse to contact the Police for more information stating this is our job! Interestingly they will replace te other items, even though they are not on the Police report either - where is the consistency? When asked if we could complain we were told we can't and had to write to the same person who has made the decision! My advice is, if you are going to use Admiral, only take on holiday things which you have a receipt for and ensure you also take a photograph of each item before you pack it. Reviewed on: 15th March 2024

Will never use these again, was refused a very small...

Will never use these again, was refused a very small claim despite sending correct receipts etc , sneaky phone call from them asking loads of questions then saying sorry we are not paying it due to my replies! Go elsewhere and don’t waste your money with this company. I asked for the complaint procedure and it was ignored Reviewed on: 13th March 2024

Dreadful and shameful experience with Admiral.

Dreadful and shameful experience with Admiral. I got a years travel insurance cover with Admiral, and flew to Thailand for my 30th birthday, on the 2nd day my mother in law passed away unexpectedly. I submitted all the relevant documentation and filled out all the information on Admiral's portal, for them to come back and ask I have my MIL's GP fill out a medical form out our own expense, which wasn't a problem, the medical form asked for for detailed medical history which included routine checks from 6 months prior to her death stating there was no sign of her main cause of death. However on this form the GP also stated that back in 2007 it was noted that my MIL had an increased BMI. Admiral refused to pay my claim due to the increased BMI from 16 years ago, even though the form mentioned that 6 months prior there were no signs to be worried about. During this period (even though I complained to Admiral and asked them to stop) the company kept sending me letters and emails asking me to renew my policy. Reviewed on: 5th March 2024

Stay away.

Stay away. The cannot provide why i am not eligible for my claim. i have been chasing for months to provide the policy that explains why i am not eligible and they share blank emails. Reviewed on: 6th February 2024

Admiral Great - Until You Need to Claim

Always had a good experience with Admiral - until my first time ever trying to claim. My flight was cancelled and I had to buy another at the desk to get home within the next 72 hours. Assumed it was covered, and I believe the wording of the policy still confirms it should be, and Admiral agreed (in writing). At one point I called to ask for an update, spoke to a new person who decided it wouldn't be covered and closed my case, refusing to take it any further. Wild. Reviewed on: 2nd February 2024

I am 50 and travelled a lot.

I am 50 and travelled a lot. Only needed to claim travel insurance a small number of times during travels. I would never use these clowns again. Slow in making payment barriers to delay payment. Reviewed on: 25th January 2024

Admiral policies don't cover Le Shuttle strike action.

I thought I was insured through my policy when Le Shuttle / Eurotunnel went on strike end of December 2023, finding myself stuck in Calais, alone, no trains running no accommodation, uncertain when I could get back to the UK. I had to find emergency accommodation which was not easy as lots of people were in the same predicament but managed to find somewhere eventually. Euro tunnel honoured my ticket and got me on a train next day.. However Admiral would not accept that it was 'missed departure' as I was not delayed on public transport. Eurotunnel does not count as public transport. Please be aware of this if you use Admiral Travel Insurance. So extra accommodation and expenses due to Le Shuttle industrial action are NOT covered by this company. Read the smallprint to check if such circumstances are covered in your policy. I found staff uncaring to my situation. Reviewed on: 22nd January 2024

Stubborn, impolite customer service.

They will lie and brush off your complaints. Given that I have the transcript that instructed me to put in my claim I am not happy. Simply put, don't bother with them. There are genuine companies out there that will take your claims seriously. Reviewed on: 12th January 2024

A con - Beware

I bought an annual multi-trip cover with Admiral in June 2023. In July, my handbag got stolen in Barcelona. I reported the theft and started a claim, only to find that the wording and classification of the claim is done in such a way to extract multiple 'excess' amounts for each item. It is also cleverly worded to exclude as many items as they can. I gave them every single evidence they asked for, but the classification of items allowed them to deduct the maximum number of excess and apply as many limits as they could. In the end I got a fraction of the claim back after a lot of back and forth with them over a few months. Fast forward to December 2023, I called them as I was travelling to Germany. According to the the policy, I needed to update my health condition in case of any changes and I had had a stent and an angioplasty (heart issue) done. After going through all the medical questions (to which I was totally honest with them), they informed me that my policy was declined and that they would refund the remaining 6 months of the policy. I asked them to decline the medical cover part of the policy or add an exclusion if they wished, but keep the luggage and the rest of the policy going. They, however, insisted on declining the policy and a few minutes later said that they couldn't refund the rest of the policy because I had already claimed on it before. There is stuff I understand and I have dealt with many providers before, but this company is out to get the consumers and should be reviewed by the relevant watchdog. I would give it zero stars if I could. Reviewed on: 29th December 2023

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