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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.23 (169 reviews)

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2.06

Based on 169 reviews, last reviewed 12th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

67%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Very disappointed with my travel insurance experience. Very disappointed with my travel insurance experience. I wasn’t able to go away due to my daughter coming down with chicken pox. I called straight awa... Read more Reviewed on: 12th May 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Travel insurance reviews (169)

Appalling in every way

They took 4.5 months to even acknowledge receipt of my claim and then only settled 50% of the amount citing reasons that are totally untrue! They do everything they can not to pay and never respond to your emails unless you file a complaint. A total disgrace. Reviewed on: 12th August 2022

Terrible company to deal with, avoid

On my first night my apt was broken into and my holiday money stolen, despite a police report and all paperwork which they claimed I never sent to which eventually they found and after repeated phone/emails and after 4 months they refused my claim basically taking the holiday agent word against mine, avoid at all costs. I have took an official complaint against them. Shocking service! Reviewed on: 22nd July 2022

Useless would be an improvement

I made a claim due to missing a trip to Covid, I filled the online form and that was simple enough, two weeks later an agent asks for the same documents to be sent again. 6 weeks go by, without no communication, then suddenly an email stating my claim is successful and it has to go through some checks and then it takes 5-10 days to receive the money. After a month after the email, I email them to find out what's going on as I haven't received my payment. An agent replies saying they don't have my documents with the details on it or declaration, which you have to fill in to complete it online, and also wanted me to fill in a claims form again. Now its been nearly 4 months and still no money that they have said the claim is successful. Reviewed on: 17th July 2022

Terrible customer service - slow - fine small print to catch you.

Very poor customer service, policy wording, communication and support. I took out a multi-trip gold policy and had to claim for covid 19 while away and purchase a new flight home. Took over 60 days from filing my claim, multiple phone calls to admiral, long wait time on the phone, them rejecting evidence they requested to be eventually denied the claim. They denied it because I took a policy out while away even though it has no bearing on my actual claim and had tests and dates to prove this. Check the small print because they will use it not to pay. Do not recommend and will happily use another company in the future. They are polite when they tell you they wont pay and that they understand your frustration... Reviewed on: 15th July 2022

We will Never use them again!

My wife found out she had breast cancer and we had to cancel our holiday flights due to the imminent operation. Following Admirals contact with our doctor this was confirmed but they pointed out that they had found out my wife had Gastritis which we had not informed them about when taking the policy out. Following this we then had wait since the 3rd of March when we first applied till now, the 12 of July 2022 to get half of our money back due to not informing them. (An honest mistake) Although Admiral were by the letter of the law are correct I did point out we cancelled our flights due to my wife’s cancer NOT Gastritis, they were not interested and just seemed to want to get the payout down as much as possible. Will I or my family ever use this company again 100% NO would I recommend them to anyone 100% NO. I hope the people at Admiral can sleep at night and no one has to go through what me and my wife had to go through with this company. Reviewed on: 12th July 2022

flight cancelled by Lufthansa in error

i have holiday and family insurance, i've waited 8 months for the claim to progress plus a few extras and am still no closer to get my money back, I'm registered Disabled and took these two policies for peace of mind in life. Today i've found out that i am no longer registered with Admiral insurance, so i can take no action using the computer. I have my password written in two places of when i registered so i know it is correct, they will try and say that I have made a mistake. It doesn't even recognise my email address !!!!!!!!!!!!!!! very upset with Admiral. I had four poilicies with Admiral can't see me renewing with them after this. As you can see below they have sent me emails before. From: Admiral.com <[email protected]> Sent: 08 October 2021 20:21 To: Mr gino gaetano fiorellino <[email protected]> Subject: Admiral Travel Policy - ADM/764945/2021 Admiral Travel Insurance Hi gino gaetano Thank you for choosing your Travel Insurance through Admiral Your Policy Number is: ADM/764945/2021 Details POLICY TYPE Annual multi trip INSURED Mr gino gaetano fiorellino REGION/DESTINATION Worldwide START DATE 24/10/2021 END DATE 23/10/2022 NUMBER OF TRAVELLERS 2 PREMIUM £122.08 including Insurance Premium Tax at 20% Reviewed on: 11th July 2022

Current travel insurance being cancelled by admiral after advising new medical condition

Trying to be honest, contacted insurer to advise of an emergency procedure having taken place subsequent to and not known when obtaining multi trip insurance and ascertain if it needed to be included. Condition being twisted bowel and procedure for right hemicholectomy for a volvulus of mal positioned caecum in April 22. Representative said it had come back declined is being referred to underwriters and meant current insurance could not continue as it was and It meant cancellation of existing insurance and pro rata refund being sent. It was explained to the representative that procedure rectified the problem and discharged in June 22 and not an ongoing issue. Do not see why insurance should be cancelled. Nb: attempted to contact/Complain Admiral CEO however, E-mail address on CEOemail.com seems to be incorrect or just deliberately blocked and returned undelivered. Reviewed on: 5th July 2022

Deliberately Obstructive and Slow

It's now been two months since I put in a claim for a replacement train ticket home from a ski holiday with no indication of an end in sight, or indeed any communication from Admiral for weeks at a time. I raised my claim with their online form which, though detailed, was a decent process. I attached evidence of my original booking, an explanation that I had missed this train due to a coach leaving the resort late, and the new tickets I had to purchase to get home as well as proof of payment from my bank. This should be straight forward under my Annual Multi Trip Platinum policy with winter sports and gadget cover added. It has been anything but. They then sent me two more sets of forms by email which were lengthy but were trying to get all the same information that I had already submitted. What's worse, they were non-editable .pdfs and I haven't got a printer/scanner at home. When I asked for them to be posted or an editable version sent I received no reply, so 2 weeks later I called. I was asked to upload some additional evidence, which I did, and nothing for a couple more weeks until I again called them. The last thing I had from them was an email saying they will only progress the claim if the company that provided the coach writes a letter stating why they were late and how much by. Utterly irrelevant, no answer they can give is material to the validity of the claim. I gave it a try anyway and, naturally, the coach company hasn't responded, neither have Admiral in the few weeks since I questioned why they were asking for this. They are too big a business for this to be sheer incompetence, so my only conclusion is that they deliberately frustrate the claims process. I am now engaged in a formal complaint which I have been told will take 8 weeks for them to deal with. Reviewed on: 18th May 2022

Amazing

Such a quick service and amazingly kind people. Reviewed on: 18th September 2020

Insurance payment

After having to put two claims in within 4 months of each other, one due to sudden death, one due to illness on holiday, I cannot praise Admiral enough for their customer service and very prompt payment. No stress, no hassle, just provided the information requested and received payment seven days later. Would definitely recommend. Reviewed on: 30th September 2019

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