Write a review

Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.21 (172 reviews)

View other Admiral products

2.05

Based on 172 reviews, last reviewed 26th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

26%

67%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Avoid their travel insurance like the plague. Avoid their travel insurance like the plague. It contains a clause that excludes claims if someone in your family becomes unwell or dies from a pre-ex... Read more Reviewed on: 26th June 2025

Read all reviews Write a review

About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Travel insurance reviews (172)

Very happy

I have car insurance with admiral and have done for a few years now I was so happy with the quote that now the pandemic is over and we all aloud to finally travel I decided to use admiral I’ve again for my travel insurance Reviewed on: 13th August 2022

Comprehensive

Able to choose different levels of cover, was complete cover and could include add ins Reviewed on: 13th August 2022

Easy

Really easy to get my travel insurance. Did it online without any problems. Reviewed on: 12th August 2022

Appalling in every way

They took 4.5 months to even acknowledge receipt of my claim and then only settled 50% of the amount citing reasons that are totally untrue! They do everything they can not to pay and never respond to your emails unless you file a complaint. A total disgrace. Reviewed on: 12th August 2022

Terrible company to deal with, avoid

On my first night my apt was broken into and my holiday money stolen, despite a police report and all paperwork which they claimed I never sent to which eventually they found and after repeated phone/emails and after 4 months they refused my claim basically taking the holiday agent word against mine, avoid at all costs. I have took an official complaint against them. Shocking service! Reviewed on: 22nd July 2022

Useless would be an improvement

I made a claim due to missing a trip to Covid, I filled the online form and that was simple enough, two weeks later an agent asks for the same documents to be sent again. 6 weeks go by, without no communication, then suddenly an email stating my claim is successful and it has to go through some checks and then it takes 5-10 days to receive the money. After a month after the email, I email them to find out what's going on as I haven't received my payment. An agent replies saying they don't have my documents with the details on it or declaration, which you have to fill in to complete it online, and also wanted me to fill in a claims form again. Now its been nearly 4 months and still no money that they have said the claim is successful. Reviewed on: 17th July 2022

Terrible customer service - slow - fine small print to catch you.

Very poor customer service, policy wording, communication and support. I took out a multi-trip gold policy and had to claim for covid 19 while away and purchase a new flight home. Took over 60 days from filing my claim, multiple phone calls to admiral, long wait time on the phone, them rejecting evidence they requested to be eventually denied the claim. They denied it because I took a policy out while away even though it has no bearing on my actual claim and had tests and dates to prove this. Check the small print because they will use it not to pay. Do not recommend and will happily use another company in the future. They are polite when they tell you they wont pay and that they understand your frustration... Reviewed on: 15th July 2022

We will Never use them again!

My wife found out she had breast cancer and we had to cancel our holiday flights due to the imminent operation. Following Admirals contact with our doctor this was confirmed but they pointed out that they had found out my wife had Gastritis which we had not informed them about when taking the policy out. Following this we then had wait since the 3rd of March when we first applied till now, the 12 of July 2022 to get half of our money back due to not informing them. (An honest mistake) Although Admiral were by the letter of the law are correct I did point out we cancelled our flights due to my wife’s cancer NOT Gastritis, they were not interested and just seemed to want to get the payout down as much as possible. Will I or my family ever use this company again 100% NO would I recommend them to anyone 100% NO. I hope the people at Admiral can sleep at night and no one has to go through what me and my wife had to go through with this company. Reviewed on: 12th July 2022

flight cancelled by Lufthansa in error

i have holiday and family insurance, i've waited 8 months for the claim to progress plus a few extras and am still no closer to get my money back, I'm registered Disabled and took these two policies for peace of mind in life. Today i've found out that i am no longer registered with Admiral insurance, so i can take no action using the computer. I have my password written in two places of when i registered so i know it is correct, they will try and say that I have made a mistake. It doesn't even recognise my email address !!!!!!!!!!!!!!! very upset with Admiral. I had four poilicies with Admiral can't see me renewing with them after this. As you can see below they have sent me emails before. From: Admiral.com <[email protected]> Sent: 08 October 2021 20:21 To: Mr gino gaetano fiorellino <[email protected]> Subject: Admiral Travel Policy - ADM/764945/2021 Admiral Travel Insurance Hi gino gaetano Thank you for choosing your Travel Insurance through Admiral Your Policy Number is: ADM/764945/2021 Details POLICY TYPE Annual multi trip INSURED Mr gino gaetano fiorellino REGION/DESTINATION Worldwide START DATE 24/10/2021 END DATE 23/10/2022 NUMBER OF TRAVELLERS 2 PREMIUM £122.08 including Insurance Premium Tax at 20% Reviewed on: 11th July 2022

Current travel insurance being cancelled by admiral after advising new medical condition

Trying to be honest, contacted insurer to advise of an emergency procedure having taken place subsequent to and not known when obtaining multi trip insurance and ascertain if it needed to be included. Condition being twisted bowel and procedure for right hemicholectomy for a volvulus of mal positioned caecum in April 22. Representative said it had come back declined is being referred to underwriters and meant current insurance could not continue as it was and It meant cancellation of existing insurance and pro rata refund being sent. It was explained to the representative that procedure rectified the problem and discharged in June 22 and not an ongoing issue. Do not see why insurance should be cancelled. Nb: attempted to contact/Complain Admiral CEO however, E-mail address on CEOemail.com seems to be incorrect or just deliberately blocked and returned undelivered. Reviewed on: 5th July 2022

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel insurance
from InsureandGo 4.80 from 1089 reviews
Travel Insurance
from Ryanair 2.32 from 6 reviews
Travel insurance
from AllClear 4.86 from 4238 reviews

Want to see more from Admiral?

Car Finance
from Admiral 4.81 from 136 reviews
Home Insurance
from Admiral 4.81 from 11747 reviews
Personal Loan
from Admiral 4.76 from 1396 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub