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Harry

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Review of the Admiral, Travel insurance:

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Absolutely Useless. DO NOT USE

Beware this company if you hope they'll have any appetite for settlement of a valid insurance claim. My partner and I both contacted COVID on our Italy holiday in July this year. On return to UK, we promptly uploaded documents evidencing the impact supporting a one week extension to our holiday to await the all-clear to travel home. Here we are in December (5 months later) and still no progress in settling claim for approx £2500. This company make it very difficult to find someone to talk to. They require you to upload documents in limiting file format. On 4 instances now with 6 weeks elapsing between each review and rejection cycle, they've advised documents as too blurry, not able to be read and any excuse not to progress matters. We strongly feel their shoddy approach is designed to put the claimant off, hoping they'll give up the claim. I've escalated the issue as a formal complaint to their Quality assurance review team and intend to make further representation to the UK's insurance ombudsman. I'd strongly advise anyone never to purchase insurance from this company. I beggars belief on how badly we've been treated. Reviewed on: 16th December 2022

Harry

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