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Review of the Admiral, Travel Insurance:

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Dreadful and shameful experience with Admiral.

Dreadful and shameful experience with Admiral. I got a years travel insurance cover with Admiral, and flew to Thailand for my 30th birthday, on the 2nd day my mother in law passed away unexpectedly. I submitted all the relevant documentation and filled out all the information on Admiral's portal, for them to come back and ask I have my MIL's GP fill out a medical form out our own expense, which wasn't a problem, the medical form asked for for detailed medical history which included routine checks from 6 months prior to her death stating there was no sign of her main cause of death. However on this form the GP also stated that back in 2007 it was noted that my MIL had an increased BMI. Admiral refused to pay my claim due to the increased BMI from 16 years ago, even though the form mentioned that 6 months prior there were no signs to be worried about. During this period (even though I complained to Admiral and asked them to stop) the company kept sending me letters and emails asking me to renew my policy. Reviewed on: 5th March 2024

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