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Pauline C

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Review of the Admiral, Travel insurance:

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Court possession NOT covered- Claim Declined

I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court and also from my mortgage solicitors that the mortgage company were looking to repossess my flat. Court hearing was arranged for the 13th May...two days AFTER I was supposed to be on holiday. I sent emails to the Court and Solicitors requesting to move the date till after the 18th May (as noone had consulted me about the date or whete/what I may have booked for that date). There was NO response from either. So I cancelled my holiday with Jet2 and started a claim through my Admiral Policy. I rang them to check I could claim and they said yes. Now, I had checked their conditions and the ONLY case for cancellation was for Jury service. My case was more critical than just Jury service...it was about losing my flat! I has to appear in court..no choice. Would you not have attended? I don't think so. Anyway, claim started on 6th May. Today 28th May I have found out that the case has gone to Underwriting and been declined!!! Reason...its not covered like Jury service would be. I was fuming. The holiday was only £550. Admiral would take £150 as an admin fee leaving me with c. £400. So a minimal amount to them. I complained. They requested any other documentation that I may have. I replied that it's a black and white case. The documents they have (If they checked the dates on them) would clearly show a timeliness of booking holiday, receiving letters from Court and Solicitors and the holiday cancellation and final Court attendance date. Simple. Obvious...out of my control..Had to attend or lose my flat. I can see from other reviews that Admiral "cop out" on the simplest if cases. I'm sure my case was declined simply because it hasn't happened before and they have no business case for it. So the right thing to do was to pay out on my claim and THEN amend their claim conditions. I will keep on to them as I feel an injustice has been done. I noticed that most if the good reviews are when purchasing the pics and using their website. Wake up people. That will ALWAYS be the case as they want your money. A true reflection of this company is when something happens outside your control and you need to claim. This us the true test of a good company. I can honestly say Admiral have fallen way short here. You could say the policy wasn't worth the paper it was written on. Staysure travel insurance were more expensive so I didn't go with them. As the saying goes....you only get what you pay for. Anyway..after my court appearance I was told I would have to go back at around 28 days for another court hearing. Luckily the Courts are very busy at the moment so I have a reprieve till a date in September. Thet say things come in threes....As if the 2nd May I also lost my job and Admiral know this. So Admirals decision to decline is properly kicking me in the teeth when I'm down. Enough said. Reviewed on: 28th May 2025

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