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Coverwise: Annual Travel Insurance reviews

Name: Annual Travel Insurance
Rating: 1.91 (64 reviews)

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1.94

Based on 64 reviews, last reviewed 12th Mar 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

14%

71%

Latest highest rating:

4

Good enough! Clear messaging and easy to understand but long to claim and old clunky website Reviewed on: 11th September 2024

Latest lowest rating:

1

Avoid Coverwise at All Costs. A Complete Nightmare! If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting documen... Read more Reviewed on: 12th March 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what other travellers have to say. You can also write your Coverwise travel insurance review too!

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Coverwise Annual Travel Insurance reviews (64)

Avoid

I'm 4 months into chasing my claim and nothing. They do not reply to emails, you call them waiting up to 1 hour and half for the line just to cut off - sometimes before you've even got through on when they 'put you on hold' today alone I've been on the phone 4 times and its only 11.30am, my last call was with DIEGO MORENO and guess what the phone cut off as he was looking into my claim. Please do not waste your money on this company - I believe its fraudulent as noone ever seems to have their claims paid out after researching a little more. I logged a complaint over a month ago - with no feedback. My claim is for over 8k and the stress it is having on my family is unimaginable. I'm just utterly applauded that they are allowed to continue to trade like this Reviewed on: 2nd August 2022

Charged Twice

I would not recommend this company at all,I have been charged twice for my holiday insurance and can not get through to them either by phone or email !? Reviewed on: 26th July 2022

Avoid Coverwise at all costs! You will never get your claim money back.

Avoid avoid avoid Coverwise! All the positive reviews you see on Trustpilot relate to the user experience on the website, not the actual claim process which, essentially, doesn't exist. When you have to submit a claim, Coverwise redirects you to AXA, where you need to fill your claim. I haven't heard back in 4 months. Tried emailing (three times), no reply. Tried calling, it's been over 3 hours (yes 3 hours!) on hold. Called AXA directly, they say they take no responsibility whatsoever, that I need to get in touch with Coverwise which is clearly impossible. 40 mins into my call, someone answers, asks for my details then never comes back. Absolutely shocking customer service! What is even more shocking is that AXA underwrites this company then completely detaches itself from any responsibility! Do not purchase insurance from either Coverwise or AXA as you will 100% not get your money back if you have to make a claim. Reviewed on: 25th July 2022

Beware of auto renewal

I do not wish to renew my policy. I cannot login to the Members Area - my email (that they email me on!) is unrecognisable. Therefore I cannot cancel autorenewal. I try to call but message "this person's phone is current unavailable" - not even a queue. Left messages by text for a call back and on their website, total shambles. AVOID. Reviewed on: 7th June 2022

Reluctant to pay out

Been trying to claim since October. They ask for documentation, which you provide. Long delay getting back to you, only to request further evidence. Repeat, repeat, repeat. Impossible to speak to anyone on the phone. I have never claimed on travel insurance in 35 years and they are clearly making it as difficult as possible. Reviewed on: 17th April 2022

No one answers the phone

The company that doesn't answer the phone or answer emails. Spent an entire day trying to speak to someone to sort out renewal of our travel insurance, however despite me hanging on the phone for over 30 minutes at a time, I never got to the front of the queue and kept getting cut off. Resorted to sending an email asking someone to ring me at their earliest convenience but got no response. As a result of the lack of communication from Coverwise, my policy expired. Oh well, off to a different company who actually wants my money. Reviewed on: 12th April 2022

Every excuse under the sun to make claiming as difficult as possible.

No matter how many support documents you provide with your claim they will still come back and tell you information is missing. The "missing" information will then be something you've already provided (because they must not check the documents thoroughly) or the something you've already provided in a different format. On their claims form they do not ask for bank details. Getting your bank details will also delay the claim and will fall under the "missing" information section.... even though they never asked for this information. Avoid! Avoid! Avoid! Reviewed on: 9th April 2022

Do not answer calls

Just sat on hold for 2 hours. I'm sure if I called to make payment I'd be straight through. Reviewed on: 21st February 2022

Appalling customer service if you need to make a claim

It may be cheap but they are useless if you need to claim. Constantly fobbed off. Reviewed on: 5th January 2022

Emergency medical assistance number did not work

I had an accident and I called the medical assistance line once I had been given pain relief and felt a little better. The line was out of order. I tried multiple times whilst at the hospital. I called U.K. offices who said they were aware there was a fault on the line and they would email them but no guarantee they would call me back. I went on Twitter to the underwriters. I emailed cover wise. Nothing. We decided to go back to the airport and call again from there. Eventually the line was ‘working’ however, I called twice and was waiting over 48 minutes each time and no one answering. If it hadn’t been for the kindness of strangers , the staff at Keflavik airport we would have been stuck. My husband put everything on his credit card - we were unable to get advice or any assistance. It was frightening. Reviewed on: 4th January 2022

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