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Coverwise: Annual Travel Insurance reviews

Name: Annual Travel Insurance
Rating: 3.56 (70 reviews)

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3.56

Based on 70 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Policy covers exactly my needs and I don't pay extra... Policy covers exactly my needs and I don't pay extra for things I'm not looking for Reviewed on: 17th July 2026

Latest lowest rating:

1

Waste of money 0/5 Waste of money. Cheap for a reason, you're better off buying a lottery ticket, more chance of a payout, make you jump through hoops and fill in endles... Read more Reviewed on: 21st April 2026

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what other travellers have to say. You can also write your Coverwise travel insurance review too!

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Coverwise Annual Travel Insurance reviews (70)

They don't give you the money they promise!!!

When using the policy is terrible! Not only did they ask for one evidence at a time, instead of asking all at once, so it took 3 months. They only asked because we were chasing. Now, they have ignored our emails, calls, for 9 months! I need my 4,000 GBP back! Reviewed on: 4th September 2022

Unbelievably bad

I echo everyone below regarding claiming. 3 attempts to get through today, 4 hours on hold, cut off each time. I am writing this so people know how to beat these con of a company. Open a case with Resolver. Its weeks of additional process but they will have no choice but to go to deadlock with ombudsman if no satisfactory response. Don't give up. If all else fails citizens advice will assist you Reviewed on: 1st September 2022

1 year almost waiting for a claim to be cleared by coverwise for money.

They give worse excuse if they answer. But generally they don't answer your calls on the phone for hours. No response to emails. Don't go this company they never help you. You not covered for expenses that was not your fault Reviewed on: 23rd August 2022

An absolute shambles

My claim dates back to March when I tore a tendon in my foot. Scheduled to fly to Portugal on medical advice from both chiropractor and GP advised to cancel which I did and then my woes started. All documentation provided sent and ignored. Calls made to discuss with call centre in Mexico usually ends in being cut off. No meaningful conversation could be had anyway as line too poor. Latest email requesting my full medical history as I was awaiting either repatriation or treatment from Portugal. Clueless, where do I go now God only knows, Coverwise never again be aware folks. Reviewed on: 22nd August 2022

Angry customer.

I am 4 months into my claim for delayed luggage and purchasing of clothes, toiletries etc, AXA keep asking for more documentation which I have provided they don't answer emails or answer the phone can be on the phone hours no reply. I have never had to claim on travel insurance before with anyone but would never use this company again scam company AVOID AVOID AVOID. Reviewed on: 8th August 2022

Poor customer service when claiming

I am absolutely disgusted with the service from coverwise. I’ve had to make a claim due to not being able to travel and they never respond to my emails and when on the phone for even hours sometimes to speak to the claims team, my call will be cut off. The company seems very fraudulent and it’s a disgrace how they are allowed to get away with this. I wouldn’t recommend this company in the slightest and the reviews they have had being positive aren’t a correct reflection on how they operate when it comes to claims and the company having to give an expense. Disgrace. Reviewed on: 3rd August 2022

Avoid

I'm 4 months into chasing my claim and nothing. They do not reply to emails, you call them waiting up to 1 hour and half for the line just to cut off - sometimes before you've even got through on when they 'put you on hold' today alone I've been on the phone 4 times and its only 11.30am, my last call was with DIEGO MORENO and guess what the phone cut off as he was looking into my claim. Please do not waste your money on this company - I believe its fraudulent as noone ever seems to have their claims paid out after researching a little more. I logged a complaint over a month ago - with no feedback. My claim is for over 8k and the stress it is having on my family is unimaginable. I'm just utterly applauded that they are allowed to continue to trade like this Reviewed on: 2nd August 2022

Charged Twice

I would not recommend this company at all,I have been charged twice for my holiday insurance and can not get through to them either by phone or email !? Reviewed on: 26th July 2022

Avoid Coverwise at all costs! You will never get your claim money back.

Avoid avoid avoid Coverwise! All the positive reviews you see on Trustpilot relate to the user experience on the website, not the actual claim process which, essentially, doesn't exist. When you have to submit a claim, Coverwise redirects you to AXA, where you need to fill your claim. I haven't heard back in 4 months. Tried emailing (three times), no reply. Tried calling, it's been over 3 hours (yes 3 hours!) on hold. Called AXA directly, they say they take no responsibility whatsoever, that I need to get in touch with Coverwise which is clearly impossible. 40 mins into my call, someone answers, asks for my details then never comes back. Absolutely shocking customer service! What is even more shocking is that AXA underwrites this company then completely detaches itself from any responsibility! Do not purchase insurance from either Coverwise or AXA as you will 100% not get your money back if you have to make a claim. Reviewed on: 25th July 2022

Beware of auto renewal

I do not wish to renew my policy. I cannot login to the Members Area - my email (that they email me on!) is unrecognisable. Therefore I cannot cancel autorenewal. I try to call but message "this person's phone is current unavailable" - not even a queue. Left messages by text for a call back and on their website, total shambles. AVOID. Reviewed on: 7th June 2022

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