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Coverwise: Annual multi-trip travel insurance reviews

Name: Annual multi-trip travel insurance
Rating: 3.64 (75 reviews)

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3.64

Based on 75 reviews, last reviewed 11th Sep 2026

600% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

63%

Latest highest rating:

4

Used Coverwise for many years. Used Coverwise for many years. Simple and low cost cover. Reviewed on: 2nd September 2026

Latest lowest rating:

2

Not if your health changes I had a changed in my health and sent them an email about it asap, because I wanted a paper trial. I expected them to arrange a call to discuss but th... Read more Reviewed on: 11th September 2026

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About this product

The Coverwise annual multi-trip travel insurance policy has a choice of cover levels for different travel plans and budgets.

Policies last for 12 months and can be used for personal or business travel. The maximum length you can be covered for with Coverwise annual multi-trip policies varies depending on the level of cover you choose.

Coverwise annual multi-trip travel insurance policy reviews help you find out what it’s really like to be a customer. If you’ve used Coverwise before, you can also leave a review and share your experience.

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Coverwise Annual multi-trip travel insurance reviews (75)

Fraud travel insurance company

Waste of money. I was not even able to submit a claim as their claim portal does not work. After talking to customer support, they provided no help and are absolute scammers. They also went back on there policy wording and denied the claim presented. Avoid this company if you do not want to lose your money. Reviewed on: 14th September 2022

This is a fraud. They will not pay legitimate claims. Avoid.

I never post reviews but felt compelled to warn others to avoid Coverwise at all costs. This is a total sham. I have all my documents and the case is about as black & white as possible. All medical docs, covid tests, hotel bills, credit card statements...nothing missing. I very organized, honest and diligent. However, Coverwise & AXA have been dragging my claim out for 8 months now. They keep asking for the same documents over and over, which i guess buys them another month to "review" the documents. Their customer service is appalling and minimum wait time is 1 hour to speak to anyone but leaving that aside, they simply won't make a formal decision or pay. Total nightmare. Reviewed on: 14th September 2022

Claiming on travel insurance

Conmen no other word for then ,avoid like the plague .been trying to claim since June. No one ever answers the phone or realise to emails after countless attempts. Next step citizens advice and ombudsman!!!!!!!! Reviewed on: 12th September 2022

Absolute scam - phone queue is 1hour and then always cuts off just after you speak

Been waiting for a refund on a flight for 7 months. Have had 2 emails in total, 3 months between them. Everytime you phone the queue is 1hour, then you speak to a guy in india, he says there are connection issues, and then the phone line gets cut or goes silent mid conversation. Total scam to persuade people to give up before having to resolve a claim. Reviewed on: 8th September 2022

Awful. They don't give you back the money you deserve!

Case number: GB1-22-002414 When using the policy, the service has been terrible! Not only did they ask for one piece of evidence at a time, but instead of asking all at once, it took 3 months. Now, it's been 9 months, and no reply whatsoever, it's been months we have chased but none replies..!!! Scary. Where is my money, it's almost 4,000 GBP we need back..!! Please..!!! Reviewed on: 6th September 2022

They don't give you the money they promise!!!

When using the policy is terrible! Not only did they ask for one evidence at a time, instead of asking all at once, so it took 3 months. They only asked because we were chasing. Now, they have ignored our emails, calls, for 9 months! I need my 4,000 GBP back! Reviewed on: 4th September 2022

Unbelievably bad

I echo everyone below regarding claiming. 3 attempts to get through today, 4 hours on hold, cut off each time. I am writing this so people know how to beat these con of a company. Open a case with Resolver. Its weeks of additional process but they will have no choice but to go to deadlock with ombudsman if no satisfactory response. Don't give up. If all else fails citizens advice will assist you Reviewed on: 1st September 2022

1 year almost waiting for a claim to be cleared by coverwise for money.

They give worse excuse if they answer. But generally they don't answer your calls on the phone for hours. No response to emails. Don't go this company they never help you. You not covered for expenses that was not your fault Reviewed on: 23rd August 2022

An absolute shambles

My claim dates back to March when I tore a tendon in my foot. Scheduled to fly to Portugal on medical advice from both chiropractor and GP advised to cancel which I did and then my woes started. All documentation provided sent and ignored. Calls made to discuss with call centre in Mexico usually ends in being cut off. No meaningful conversation could be had anyway as line too poor. Latest email requesting my full medical history as I was awaiting either repatriation or treatment from Portugal. Clueless, where do I go now God only knows, Coverwise never again be aware folks. Reviewed on: 22nd August 2022

Angry customer.

I am 4 months into my claim for delayed luggage and purchasing of clothes, toiletries etc, AXA keep asking for more documentation which I have provided they don't answer emails or answer the phone can be on the phone hours no reply. I have never had to claim on travel insurance before with anyone but would never use this company again scam company AVOID AVOID AVOID. Reviewed on: 8th August 2022

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