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Maria Baptista

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Review of the Coverwise, Annual Travel Insurance:

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Avoid Coverwise at all costs! You will never get your claim money back.

Avoid avoid avoid Coverwise! All the positive reviews you see on Trustpilot relate to the user experience on the website, not the actual claim process which, essentially, doesn't exist. When you have to submit a claim, Coverwise redirects you to AXA, where you need to fill your claim. I haven't heard back in 4 months. Tried emailing (three times), no reply. Tried calling, it's been over 3 hours (yes 3 hours!) on hold. Called AXA directly, they say they take no responsibility whatsoever, that I need to get in touch with Coverwise which is clearly impossible. 40 mins into my call, someone answers, asks for my details then never comes back. Absolutely shocking customer service! What is even more shocking is that AXA underwrites this company then completely detaches itself from any responsibility! Do not purchase insurance from either Coverwise or AXA as you will 100% not get your money back if you have to make a claim. Reviewed on: 25th July 2022

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