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Coverwise: Annual Travel Insurance reviews

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2.04
Based on 66 reviews, last reviewed 9th Sep 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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9%
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2%
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69%

Latest highest rating:

4

I have used Coverwise for many years for basic low c... I have used Coverwise for many years for basic low cost annual travel insurance. Its cost competitive and simple to get a quote. Reviewed on: 9th September 2025
Macone's avatar
Macone

Latest lowest rating:

1

Avoid Coverwise at All Costs. A Complete Nightmare! If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting documen... Read more Reviewed on: 12th March 2025
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Bogdan G
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what other travellers have to say. You can also write your Coverwise travel insurance review too!

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Coverwise Annual Travel Insurance reviews (66)

Just don't do it

1
Still waiting to get my refund, the fracture has healed but the anxity coverwise has caused hasn't. Just don't use them. Reviewed on: 27th July 2023
Kaye Louise's avatar
Kaye Louise

Cover wise and AXA - travel insurance scamming companies

1
Terrible companies bought travel insurance with coverwise who use AXA as their provider. Missed flights due to contracting a norovirus just before return flights to uk from S.A and had to rebook also was travelling with a baby. Contacted the insurance claim line to ask what was required and to start a claim, provided everything they asked for doctors reports, flight cancellations confirmation, flight rebooking details. On return to uk they then asked for access to SA clinical records and access to my UK GP’’s records which I signed and agreed,. They then came back weeks later saying I needed a GPs letter saying I was fit to travel when I left and returned ? Provided that at my cost £50 and heard nothing for weeks, contacted them and they said it was delayed, then they said two weeks later they didn’t know why it was delayed that I should file a complaint if I don’t hear in 10 days, didn’t hear from them contacted them and they David it was with the medical team and I should have an outcome decision shortly, nothing heard for two week contacted again and now they say they want the last 5yrs of my GPs records again ( for contracting a norovirus) at a further cost of £50 not initially asked for with no reason as to why it’s required. These are terrible companies who should be closed down by the insurance ombudsman they are scammers who try to put off anyone making a claim and delay them to the point of giving up. Reviewed on: 25th July 2023
En Mac's avatar
En Mac

7 Months and waiting just to get one night in a hotel paid out!

1
They are cheap for a reason. 7 months of calls and emails and still no pay-out. Avoid them and parent group AXA. Now renewed with AVIVA for peace of mind. Reviewed on: 20th January 2023
Courgette's avatar
Courgette

If I could give 0 stars I would

1
Impossible to get hold of, make you fill multiple forms, just to decline your claim with no reasoning and when you contact for further elaboration you just get ignored. Flight cancelled, had to re-book another one for the next morning, out of pocket for an over night hotel at airport and a one night stay in Mallorca we couldn't use. Will never use again, and wouldn't recommend to anyone. Don't waste your money! Reviewed on: 19th December 2022
Taylor's avatar
Taylor

Shambolic

1
Coverwise direct me to AXA. AXA direct me to Coverwise.. endless phone calls getting nowhere. What should be a straightforward travel claim has taken so much time I’ve now given up. Opaque process, shockingly poor customer service (if you’re lucky enough to speak to a human, as opposed to an automated response). It’s clear this insurance company make money by having an inadequate claim system which puts customers off from claiming. I will be cancelling our travel insurance policy. I never leave reviews but felt compelled to share our experience to warn others. Reviewed on: 8th November 2022
MK R's avatar
MK R

What a dire company

1
I would have given no stars. I have sent every possible piece of paperwork for a claim on my travel insurance. They dont answer emails or phones. Ive sent numerous claims forms for the same claim, still nothing. This has now been 4 months since i originally made the claim. DONT bother with them they are a toal shambles. Reviewed on: 19th October 2022
Karen E's avatar
Karen E

Impossible to claim

1
Please don't waste your money! Fantastic customer service when buying or reviewing but as soon as you want to make a claim then it is impossible. I have spent hours on the phone never to be answered, the website constantly shows an error and I have no replies to emails. Absolutely shocking. According to my policy, I should be able to claim a large amount of money back but I have sadly had to accept I have been conned by this company and I will not be getting this back. Please don't get in the same position as me. Reviewed on: 11th October 2022
charlotte.lea95@hotmail.co.uk's avatar
[email protected]

Never use Coverwise

1
They may be cheap, but please never ever use Coverwise for travel insurance. They don’t respond to emails, takes hours to get through on the phone only to be cut off, and don’t respond to claims. They are scammers. Reviewed on: 5th October 2022
Cameron's avatar
Cameron

Disgusting service

1
I am so disgusted with the service I have received, and am now going down the complaints route to have my issue fully investigated. If you’re thinking of purchasing this policy, DON’T! If you’ve already purchased this policy, it is not impossible to get your full compensation, but unfortunately it takes a considerable amount of time and patience. I finally received my full refund after spending around 20 hours on the phone over the course of the last month. The agents either don’t understand you, or they are pretending to not understand you in order to squeeze as much money from customers as possible. I had to provide my accommodation invoices several times since making my claim at the end of July, despite providing them in the original claim. I was only reimbursed less than 1/3 of my net accommodation cost, and was declined the fair payment due to ‘Dual insurance,’ which was a bold-faced lie as I never once asked for any of the partial refund I had received on my Airbnb prior to making the claim. I don’t know how this company is still operating, as they’re clearly making it as difficult as possible for you to claim - no one answers the phone until 1 hour of being on hold, and the line frequently goes silent at the 30 & 60 mins mark, meaning you have to start again. Unfortunately, the best advice I can offer is to just persevere if you can. Reviewed on: 28th September 2022
Emily Nell's avatar
Emily Nell

5 star travel insurance

5
Great travel insurance, easy to get a quote, great price and very convenient for young people travelling as all information easy to access Reviewed on: 26th September 2022
Alex murphy's avatar
Alex murphy

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