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Pamela Yvette Cook

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Review of the Coverwise, Annual Travel Insurance:

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Travel Insurance for short trip to US

Absolutely dreadful company. On hold for hours at a time and should you be fortunate enough to get an answer after being on hold for over an hour the call drops mysteriously within seconds. They do not respond to emails and rarely answer their phone. No acknowledgement of emails or of evidence presented to support a claim. Not possible to make a claim online as you cannot proceed past the first page.They claim to be underwritten by AXA so I have reported them to AXA, to ActionFraud and to Financial Services. Interestingly the phone numbers on my policy schedule and the one given for claims are not on the Financial Services Register who have given me other numbers to try. I would not recommend this company at all and if it was possible to give zero stars I would have done. Reviewed on: 16th September 2022

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