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Emily Nell

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Review of the Coverwise, Annual Travel Insurance:

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Disgusting service

I am so disgusted with the service I have received, and am now going down the complaints route to have my issue fully investigated. If you’re thinking of purchasing this policy, DON’T! If you’ve already purchased this policy, it is not impossible to get your full compensation, but unfortunately it takes a considerable amount of time and patience. I finally received my full refund after spending around 20 hours on the phone over the course of the last month. The agents either don’t understand you, or they are pretending to not understand you in order to squeeze as much money from customers as possible. I had to provide my accommodation invoices several times since making my claim at the end of July, despite providing them in the original claim. I was only reimbursed less than 1/3 of my net accommodation cost, and was declined the fair payment due to ‘Dual insurance,’ which was a bold-faced lie as I never once asked for any of the partial refund I had received on my Airbnb prior to making the claim. I don’t know how this company is still operating, as they’re clearly making it as difficult as possible for you to claim - no one answers the phone until 1 hour of being on hold, and the line frequently goes silent at the 30 & 60 mins mark, meaning you have to start again. Unfortunately, the best advice I can offer is to just persevere if you can. Reviewed on: 28th September 2022

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