Write a review

Virgin Money: Travel insurance reviews

Name: Travel insurance
Rating: 2.19 (100 reviews)

View other Virgin Money products

1.91

Based on 100 reviews, last reviewed 2nd May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

incredibly frustrating experience I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell... Read more Reviewed on: 2nd May 2025

Read all reviews Write a review

About this product

Virgin Money travel insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Travel insurance reviews (100)

Easy and affordable

Purchased an annual worldwide travel policy through virgin, the cover was easy to obtain, affordable and the documentation, easily accessible. Phoned virgin to clarify a winter sports condition and they answered the phone quickly and clarified the clause, great customer service. Reviewed on: 4th July 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Jack! If you need to reach the team, you can call from abroad 24/7 on +44 207 748 8908. Have a fab holiday! Thanks, Jane Response date: 6th July 2017

Great Product

Simple sign-up on line, cover for pre-existing conditions and winter sports cover as standard. Perfect for me. Reviewed on: 5th February 2017

The absolute worst customer service

The service from this company has been so poor I almost don't know where to start! The right hand doesn't know what the left is doing, delay after delay with a very straight forward claim for delayed/damaged baggage. Apparently I should pursue the airline, even though I bought insurance from Virgin. Mislaid paperwork etc. I was issued a cheque for 15 quid (to replace my suitcase LOL) a month after informing them that Easyjet had replaced my suitcase with a new one of similar high quality, so I was dropping my claim for it. They then demanded the cheque back as if it's my fault! 2 months later, I am still waiting for settlement. It takes an absolute age for them to reply to anything, and it's always from an anonymous person - which I HATE! Thank God, I didn't have to claim on the medical cover. COMPLETE WASTE OF SPACE. AVOID. Reviewed on: 23rd November 2016

Very good

I lost my camera on holiday and they handled my claim quickly and without much effort on my side. Won't get from anywhere else now! Reviewed on: 6th August 2016

So easy and CLEAR

I took out Virgin Money Travel Insurance last year and although a couple of pounds more than the cheapest ones I could find, well worth it in my opinion for peace of mind. They are so easy to apply online and took minutes. Instructions and small print (not so small) was clear and I was able to add threats of terrorism and flight delays to it for an extra couple of £.... They reply quickly by post with a Virgin Money Card to keep on you with your account details and numbers needed. They automatically renew each year - so up to you if you want to search for other details but in this case I am happy to stay put Reviewed on: 28th March 2016

EASY

So easy to get a quote from Virgin and they didn't give the hard sell. Gave me peace of mind when going on holiday that I was covered Reviewed on: 24th December 2015

Friendly and quick service

Brilliant customer service, helpful and no pressure. Were keen to match similar product prices and you get a lot for your money. Reviewed on: 24th December 2015

very quick and easy to set up. definatly would recommend this product to all my friends and family before they tried any other company

I was looking last minute for travel insurance before a short trip to Morocco. Found a cheap quote from Virgin and went with them. Got the documents from them online very quickly. Reviewed on: 6th November 2015

Cheapest and trusted

Good value for money

Great value travel insurance. It covers all the things I need. I like buying from Virgin Money as they have good customer service and it gives me peace of mind when I'm on holiday. Setting up an account and printing off the insurance documents is very quick and easy. Reviewed on: 28th August 2015

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from 1 Stop Travel Insurance 4.53 from 65 reviews
Travel Insurance
from Explorer Travel Insurance 2.50 from 12 reviews
Travel Insurance
from Worldwide Insure 5.00 from 1 reviews

Want to see more from Virgin Money?

Help to Buy: ISA
from Virgin Money 4.52 from 23 reviews
Fixed Rate Savings
from Virgin Money 4.26 from 60 reviews
Regular Savings
from Virgin Money 4.11 from 59 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub