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Virgin Money: Travel insurance reviews

Name: Travel insurance
Rating: 2.14 (104 reviews)

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1.80

Based on 104 reviews, last reviewed 22nd Aug 2025

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

23%

67%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Avoid Virgin/Ergo holiday insurance My flight was cancelled and the holiday insurance did not pay out. Virgin outsource holiday insurance to Ergo. Ergo hide behind the small print to avo... Read more Reviewed on: 22nd August 2025

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About this product

Virgin Money travel insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Travel insurance reviews (104)

Good value

Chosen through compare the market. Good value. Luckily did not need to use it, but I felt confident that if I had they would have been helpful Reviewed on: 5th September 2017

Reply from Virgin Money Thanks for getting in touch! It's great to know we were able to get you sorted, hope you had a fab holiday Katie! Thanks, Jane Response date: 6th September 2017

Amazing for medical conditions

As a young person with pre-existing conditions; I can't access a lot of medical travel insurace specialists. Virgin Money is amazingly affordable and inclusive of all conditions - I never use any other company. Reviewed on: 4th September 2017

Reply from Virgin Money Great to hear from you Emily, glad we were able to help get you sorted with your Travel Insurance! Hope you have an amazing time on holiday. Thanks, Jane Response date: 6th September 2017

Great benefits, competitive price

I have not yet put through a claim but the documents seem very sound and good value for money. Reviewed on: 7th August 2017

Reply from Virgin Money Great to hear your feedback Daniela! You can keep an eye on our current offers and benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Hope you have a fab holiday! Thanks, Jane Response date: 7th August 2017

Friendly and efficient

Have always found them to be very efficient, get everything in order swiftly with no fuss. Reviewed on: 20th July 2017

Reply from Virgin Money Great to hear from you Lance! Hope you have an amazing time on holiday, just drop us a message if there's anything we can do to help. Thanks, Jane Response date: 20th July 2017

Easy and affordable

Purchased an annual worldwide travel policy through virgin, the cover was easy to obtain, affordable and the documentation, easily accessible. Phoned virgin to clarify a winter sports condition and they answered the phone quickly and clarified the clause, great customer service. Reviewed on: 4th July 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Jack! If you need to reach the team, you can call from abroad 24/7 on +44 207 748 8908. Have a fab holiday! Thanks, Jane Response date: 6th July 2017

Great Product

Simple sign-up on line, cover for pre-existing conditions and winter sports cover as standard. Perfect for me. Reviewed on: 5th February 2017

The absolute worst customer service

The service from this company has been so poor I almost don't know where to start! The right hand doesn't know what the left is doing, delay after delay with a very straight forward claim for delayed/damaged baggage. Apparently I should pursue the airline, even though I bought insurance from Virgin. Mislaid paperwork etc. I was issued a cheque for 15 quid (to replace my suitcase LOL) a month after informing them that Easyjet had replaced my suitcase with a new one of similar high quality, so I was dropping my claim for it. They then demanded the cheque back as if it's my fault! 2 months later, I am still waiting for settlement. It takes an absolute age for them to reply to anything, and it's always from an anonymous person - which I HATE! Thank God, I didn't have to claim on the medical cover. COMPLETE WASTE OF SPACE. AVOID. Reviewed on: 23rd November 2016

Very good

I lost my camera on holiday and they handled my claim quickly and without much effort on my side. Won't get from anywhere else now! Reviewed on: 6th August 2016

So easy and CLEAR

I took out Virgin Money Travel Insurance last year and although a couple of pounds more than the cheapest ones I could find, well worth it in my opinion for peace of mind. They are so easy to apply online and took minutes. Instructions and small print (not so small) was clear and I was able to add threats of terrorism and flight delays to it for an extra couple of £.... They reply quickly by post with a Virgin Money Card to keep on you with your account details and numbers needed. They automatically renew each year - so up to you if you want to search for other details but in this case I am happy to stay put Reviewed on: 28th March 2016

EASY

So easy to get a quote from Virgin and they didn't give the hard sell. Gave me peace of mind when going on holiday that I was covered Reviewed on: 24th December 2015

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