Clive's community profile page - Smart Money People

Write a review

Viewing profile for,

Clive

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Virgin Money, Travel insurance:

View on product page

Not what I expected

I explained my elderly father( 88 ) diagnosed with cancer with supporting doctors letter so the holiday was cancelled prior to the flight. Virgin wanted a further document completed by the doctor when the first letter was sufficiently detailed. The first letter was a charge and so would the second and my father did not want to bother his doctor further. You felt Virgin was unhelpful, lacked consideration and was making the claim difficult to process rather than being understanding. Very disappointing " experience " and I wont renew on expiry Reviewed on: 22nd July 2018

Reply from Virgin Money So sorry to hear that Clive, if you'd like us to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd August 2018

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.