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Review of the Virgin Money, Travel insurance:

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Infuriating

Infuriating. Their website is terrible and won’t allow me to login because my “claim number isn’t linked to any policy” even though I have a form which quite literally states that exact number. Okay, so I can’t make a claim without the number. I’ll just email them! Except I’ve received no response to my email for weeks upon end. Okay, how about phoning them? Well I was sent around to the same person in a circle which seemingly never ended. They want to make it as infuriatingly hard to navigate and difficult to use as possible as to minimise the amounts of claims being made by customers. Purely terrible. Reviewed on: 16th July 2025

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