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Cedar Tree: Travel Insurance reviews

4.77
Based on 434 reviews, last reviewed 23rd Aug 2024
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Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024
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NickP

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023
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SARAHp

About this product

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Cedar Tree Travel Insurance reviews (434)

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

1
I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

DO NOT PURCHASE FROM THEM

1
Purchased insurance for a holiday to Australia scheduled in March 2020. Absolutely awful service. On hold for 3 hours 40 minutes to make a claim. When the lady answered I could hear people laughing in the back ground, clearly too busy to answer the phone. Waited a week for a claims pack to arrive via email, no sign of it so tried to call again. Gave up after a few hours! Reviewed on: 27th March 2020

Excellent customer service

5
On our last trip abroad my eldest son picked up an ear infection so we were unable to flight home when we should of. Was helped with new accommodation and fight home A++ Reviewed on: 4th October 2019

Excellent peace of mind

5
Had to make a claim, as it was a very upsetting time for us they sorted it all out very quickly and we got our money back. Reviewed on: 23rd September 2019

NOING THAT YOU CARE

5
All bases covered give me my security if anything happens,God forbid but you have to enjoy life and this is part of the package. Gives you confidence to really have no worries Reviewed on: 5th September 2019

quick and easy to set up ,no fuss and competetive pricing

5
does what is says on the tin, the right insurance at the right price. Reviewed on: 5th September 2019

Value for money

5
This company can offer insurance for people who have medical conditions. They are very helpful and try to find as cheap a price for the best cover Reviewed on: 29th August 2019

Helpful and easy to use

5
The few issues I've had it's been easy to contact someone. The information is clear and the price is good. Reviewed on: 29th August 2019

Best Experience

5
It's always hassle free and stress free travel for me. I don't need to run to different insurance companies for each and every issue I faced whether traveling, health, gadget, etc all in one place. Best experience using this insurance. Reviewed on: 29th August 2019

Good value for comprehensive cover

5
So far so good, good value, good cover policy, but not had to claim, so can’t comment on that Reviewed on: 28th August 2019

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